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Why doesn’t the fan speed increase when I change the setting from LO to HI?
This is normal
. The heater’s fan’s speed is not affected by the HI/LO settings. The fan is designed
to vent the heat at one soft, comfortable, and energy efficient speed. What is affected by the HI
setting is the heat output. In essence, in the HI mode, the heater produces “more” heat, rather than
“faster” heat.
I want to make sure my warranty is registered. What do I send to make sure it is registered?
Where do I send it?
The heater comes with an automatic 1
year limited manufacturer’s warranty at the time of
purchase. Your receipt is considered your proof of purchase and registration. Keep it in a safe
place. As long as it is legible, a copy may be used for any future warranty claims (if requested). If
you have access to e-mail, and would like peace of mind, e-mail us to:
Warranty @sourcenetworksam.com.
In the body of the e-mail, include your full name, address,
phone number, model, serial number, and scanned copy of your legible receipt.
My heater does not perform as well as another brand heater that I purchased. Why Not?
There are many brands of heaters on the market. Each brand is designed with different heat
specifications, fan speeds, colors, material types, displays, and electrical components. They are
manufactured this way for you, as the consumer to have choices, selection, and preferences. As
long as the unit functions as specifications indicate, comparison to other brands will ultimately
depend on individual consumer perception.
I purchased my heater so that it could cut my heating costs, but my electric bill has gone up. Why?
The compact SND heater can definitely save you on heating costs, when compared to the existing
central heating system in place in your home, and when used as directed. Your heater is designed
to give your main heat source a supplement “boost,” or allow for you to have extra heat (in the form
of soft infrared waves) in locations where you would otherwise be short. It is meant to cycle on and
off, and not specifically designed to be used as a single heat source, especially in larger homes. If
you intend on using it as a single heat source (which you may), expect the heater to 1) take as
much as 24 hours to heat the area, 2) stay on for longer periods of time (without cycling off) due to
heat loss, and 3) increased use time, and electric costs.
My heater’s display shows my ambient temperature to be in the 20’s, when I know it is warmer than that.
Why?
The heater’s display is defaulted to read the temperature as Fahrenheit. If your heater is definitely
heating, but shows it is in the 20’s, you probably have the setting to read your temperature in
Celsius, rather than Fahrenheit. See Users Guide to change.
I don’t see my heater’s bulbs/elements light up when the heat is on. Why is that?
If you feel heat coming from the heater, the elements are lit up. The reason you can not see
them, is because they not only have a protective shield around each one of them (for safety
reasons), they are also strategically placed within the heat chamber in the middle of the heater
(also for safety reasons). They are not visible when looking at/through the grill.
