34
PROBLEM
SOLUTION
The power bar lights on the handset do not light up when placed
against your skin.
Make sure the power supply is plugged in. Ensure the skin
tone sensor is fully pressed against the skin.
The power bar lights on the handset light up white when placed
on the skin, but the handset fails to flash when the activation
button is pressed.
There could be a fault with the device. Unplug the device
and restart. If the problem persists, visit the website for
support details.
The central power bar light on the handset illuminates red when
placed against your skin.
Your skin could be too dark for treatment. Check against the
skin tone chart in the front of this user guide. This could also
be due to poor skin contact, ensure the device is pressed
firmly against your skin.
The power bar lights on the handset are illuminated red
continuously, and the device will not function.
This indicates that there is a fault with the device. Stop using
the device and visit the website for support details.
The SmoothSkin Pure Mini handset, treatment window, power
supply or cable are damaged, broken, cracked or appear
defective.
DO NOT use.
If you are in any doubt about the safety of
SmoothSkin Pure Mini or suspect it is damaged in any way,
it must not be used, and you should visit the SmoothSkin
website for more information.
15. TROUBLESHOOTING
16. WARRANTY
We grant a 2 year warranty on the product starting on the date of purchase. Within the warranty period, we will check faults in materials or
workmanship free of charge and replace the complete device, at our discretion.
This warranty extends to every country where this device is supplied by CyDen or its appointed distributor.
This warranty does not cover damage due to improper use, normal wear or use as well as defects that have a negligible effect on the value
or operation of the appliance. The warranty becomes void if repairs are undertaken by unauthorized persons and if original SmoothSkin Pure
Mini parts are not used.
To obtain service within the warranty period, please visit our website:
www.smoothskin.com
