Troubleshooting
Quick tips
PROBLEM
CAUSE
SOLUTION
System does not respond to
the rewind switch on the
curtain.
Attempt to utilize the switch
too soon after deployment
The system is designed with
a delay to allow the switch to
adjust to the deployed state.
Wait several seconds after
deployment before pressing
the switch.
Green LED on control cover
is not on
No smoke detector diode
installed
OR
Diode installed incorrectly
Fire alarm technician must
install diode provided by
Smoke Guard.
Red LED on control cover is
not on.
No 120 VAC to unit junction
box
Electrician must provide 120
VAC to housing junction box
constant clicking when power
supplied
bad ground, clutch engaging
and disengaging repeatedly
supply a good ground.
door won’t close
ceiling/soffit pinches housing
distorting door
Release pressure on the
housing so there is at least a
1/8” gap between the housing
and ceiling/soffit.
Call your local Smoke Guard
Distributor
for answers to questions about your system
or call
Smoke Guard Technical Services
1-800-215-6138