Quick-Start Guide for Smithy Metal-Working Machine
Tracking Your Shipment and Ordering Smithy Accessories
Dec 2008
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The best way to be prepared is to know exactly when your machine will arrive. Your “Pro Number”
in the cover letter serves as your tracking number for your machine. You have several options avail-
able to track your Smithy as it makes its way to you
.
Track by Phone
Track Online
Track by Email
Ordering Smithy
Accessories
Estes Express -
1-866-378-3748
- Tell the receptionist that answers the phone that
you would like to track your shipment and you will be directed to the next available
customer representative.
UPS -
1-800-PICKUPS
- Select #1 and say your tracking number.
U.S. Mail -
1-800-275-8777
- Select desired language and select #5.
Estes- Go to
www.estes-express.com
. . Enter your pro number in the “Shipment
Tracking Box” and click on submit.
UPS - Go to
www.ups.com
. Select United States from the drop down field. Click
on the blue arrow. Click on the “Tracking” tab at the top of the screen.
U.S. Mail - Go to
www.usps.com
. Click on “Track and Confirm”.
UPS - If we are given your email address at the time of ordering, we will enter it
when we fill out your shipping paperwork. UPS will send you automatic updates as
your shipment moves.
We make every effort to ship your complete order by one method. Big. heavy items,
like Smithys, Smithy workstations, and machine stands, are delivered by truck. If
your order contains more than one major item, we make every attempt to get both
on one truck.
We are often able to pack items under 100 lbs inside a larger item’s box and ship
them together. In some cases, orders are too large to be shipped in one box. Items
that are not able to be packaged into larger items’ boxes are shipped through UPS
Ground, and/or U.S. Mail.
Please note, some items - like Smithy 4-Jaw chucks - are packaged in small wood-
en crates, which we DO NOT pack inside with your Smithy in order to avoid dam-
age to your machine. Those items will be shipped via UPS or US Mail.
We handle complex Smithy orders every day - orders usually consisting of at least
one crate and several boxes of varying sizes and weights. We work closely with
Estes
and UPS to make sure you’re getting fast, convenient delivery at a reasonable
cost.
Your order may arrive in several installments, over a period of 7-10 days after you
receive this letter.
