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Guarantee Registration Card 

 & Customer Satisfaction Survey 

 

Dear Customer 

 
We hope our product suits all your requirements; it would help us immensely if you could find the time to 

fill in this form, your response will help us maintain the quality standards we all expect in today’s climate. 
 

Customer name ________________________________________ 

Date_____/_____/__________ 

 

Email Address   ____________________________@________________________________________ 
 

Product Name   ______________________________________________________________________ 

 
 

Tick as appropriate 

 

 

 

 

 
 V Good  

Good            Fair 

      Poor 

 
 
Product 

 
 

Delivery 
 
 

Sales & Ordering 
 

 
Response to  
any problems 
 
 

 
Comments 

………………………………………………………………………………………………… 

 

 

 

 

 

……………………………………………………………………………………………….. 

 

 

 

……………………………………………………………………………………………….. 

 

 
Thank you for your time to fill in this survey, the response will help us to serve your 
needs more effectively. Please return by fax to 01245324422. 

 
Quality Control Manager: Ron Brown 

 

[email protected]                         

 

 
 

User Details 

 

User Name  Mr/Mrs/Miss/Ms/Other …………………………………………………………………………… 

 
Initials ………………….    Surname ……………………………………………………………………………… 

 
Address …………………………………………………………………………………………………………………. 

 
……………………………………………………………………………………………………………………………… 

 
……………………………………………………………………  Post Code:    ………………………………… 

 

Telephone: …………………………………………………………………………………………………………….. 
 

Product & Model installed (e.g. Space Saver SS5) 
 

………………………………………………………………………………………………………………………………. 
 

Room Installed (e.g. Kitchen): ………………………………………………………………………………….. 
 

Your details will only be held by Smiths Environmental Products Ltd and used solely to 
provide customer services and product information. 

If you do not wish to be contacted, please put an x in the box.  
 

 

Installer Details 

 

Company name: ………………….. 

 

Principal contact:  Mr/Mrs/Miss/Ms/Other: ………………………………………………………………… 

 

Initials: …………………    Surname:  …………………………………………………………………………… 

 

Address: ………………………………………………………………………………………………………………… 

 

……………………………………………………………………………………………………………………………… 

 

……………………………………………………………………  Post Code: …………………………………… 

 

Telephone: ……………………………………………………………………………………………………………. 

 

Date of installation ……………/……………/……………… 

 

Room Installed (e.g. Kitchen): ………………………………………………………………………………….. 

 

Your details will only be held by Smiths Environmental Products Ltd and used solely to 
provide customer services and product information. 

If you do not wish to be contacted, please put an x in the box.  

 

Summary of Contents for CASPIAN SKYLINE CT60 EC

Page 1: ...s Environmental Products Ltd reserve the right to alter specifications without prior notice Issue 5 8 June 2017 Suitable for Installation within a ceiling void Installation User Guide User Information This appliance can be used by children aged from 8 years and above and persons with reduced physical sensory or mental capabilities or lack of experience and knowledge if they have been given supervi...

Page 2: ...k the power supply is switched ON b Check the fuse in the fused spur c Check the wiring at the fused spur 2 No heat output a Vent any trapped air from the system with the heating system turned OFF b Check the central heating is switched ON c If a thermostat is fitted ensure it is calling for heat d Balance the central heating system if installed on the same circuit as panel radiators and increase ...

Page 3: ...ase note in the event of an engineer s visit Smith s Environmental Products Ltd reserve the rights to apply a call out charge should the fault prove to be with the system or installation and not the heater appliance 6 Preparation The following items should be included in the carton Caspian Skyline CT60 EC unit Grille Installation User Guide X4 No 8 Screws Other items required for a successful inst...

Page 4: ...provided screws see figure 4 Once secured the grille can be open and closed by pushing against the grille on the side with the closure Once to open Once again to close care should be taken not to bend the grille 6 Proceed to page 5 for plumbing and electrical connection Figure 4 4 Plumbing connection Pipe connections to the heat exchanger should be made using 22mm pipe and fittings Isolating valve...

Page 5: ...provided screws see figure 4 Once secured the grille can be open and closed by pushing against the grille on the side with the closure Once to open Once again to close care should be taken not to bend the grille 6 Proceed to page 5 for plumbing and electrical connection Figure 4 4 Plumbing connection Pipe connections to the heat exchanger should be made using 22mm pipe and fittings Isolating valve...

Page 6: ...ase note in the event of an engineer s visit Smith s Environmental Products Ltd reserve the rights to apply a call out charge should the fault prove to be with the system or installation and not the heater appliance 6 Preparation The following items should be included in the carton Caspian Skyline CT60 EC unit Grille Installation User Guide X4 No 8 Screws Other items required for a successful inst...

Page 7: ...k the power supply is switched ON b Check the fuse in the fused spur c Check the wiring at the fused spur 2 No heat output a Vent any trapped air from the system with the heating system turned OFF b Check the central heating is switched ON c If a thermostat is fitted ensure it is calling for heat d Balance the central heating system if installed on the same circuit as panel radiators and increase ...

Page 8: ... instructions It is important to register within 7 days This will ensure you receive a prompt and efficient service if your product requires attention within the guarantee period If you do not register your product you will be required to produce a proof of purchase prior to receiving this service If you experience any problems with the use of your product please contact our after sales office on ...

Page 9: ...survey the response will help us to serve your needs more effectively Please return by fax to 01245324422 Quality Control Manager Ron Brown ron brown smithsep co uk User Details User Name Mr Mrs Miss Ms Other Initials Surname Address Post Code Telephone Product Model installed e g Space Saver SS5 Room Installed e g Kitchen Your details will only be held by Smiths Environmental Products Ltd and use...

Page 10: ...s Environmental Products Ltd reserve the right to alter specifications without prior notice Issue 5 8 June 2017 Suitable for Installation within a ceiling void Installation User Guide User Information This appliance can be used by children aged from 8 years and above and persons with reduced physical sensory or mental capabilities or lack of experience and knowledge if they have been given supervi...

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