22
800.248.8888
21 smithandnoble.com
TROUBLESHOOTING
Safety First. Style Second To None
™
.
Great style should never come at the cost of safety. Every Smith & Noble window treatment
conforms strictly to today’s safety standards, including permanent tie-down devices and
built-in cord stops. To protect young children and pets, there’s no better way to eliminate
risk than to use one of our
Motivia
TM
motorized products .
.
CARE & CLEANING / SAFETY
Care & Cleaning
Occasional light vacuuming with a soft bristle attachment or gentle feather dusting is all
that is required to keep your shades looking fresh and neat .
PROBLEM
SOLUTION
The shade is not responding or runs slowly
Battery is low and needs charged. Recharge
with compatible AC adapter.
Poor connections. Double check power
and cable connections.
Battery in remote needs replaced.
Confirm correct channel is selected on
remote.
Radio or signal interference. Check
antenna on motor is intact and exposed.
Check for possible source of radio
interference.
Device is out of range. Try operating within
closer range
The shade stops before top or bottom of
window
The shade has reached its set limit. Reset
shade limits.
For more trouble shooting help, call us at 800.248.8888
or visit us online at smithandnoble.com to connect with a live chat assistant,
6am - 6pm Monday - Friday PT, 7am-4pm Saturday & Sunday PT
