What to do if...
Problem
Possible cause
Solution
The appliance does not oper-
ate.
The appliance is switched off.
Switch on the appliance.
The mains plug is not con-
nected to the mains socket
correctly.
Connect the mains plug to
the mains socket correctly.
There is no voltage in the
mains socket.
Connect a different electrical
appliance to the mains sock-
et. Contact a qualified electri-
cian.
The appliance is noisy.
The appliance is not suppor-
ted properly.
Check if the appliance stands
stable.
The lamp does not work.
The lamp is in stand-by.
Close and open the door.
The lamp is defective.
Refer to "Replacing the
lamp".
The compressor operates
continually.
Temperature is set incorrect-
ly.
Refer to "Operation" chapter.
Many food products to be
frozen were put in at the
same time.
Wait some hours and then
check the temperature again.
The room temperature is too
high.
Refer to climate class chart
on the rating plate.
Food products placed in the
appliance were too warm.
Allow food products to cool
to room temperature before
storing.
There is too much frost and
ice.
The door is not closed cor-
rectly or the gasket is de-
formed/dirty.
Refer to "Closing the door".
The water drainage plug is
not correctly positioned.
Position the water drainage
plug in the correct way.
Food products are not wrap-
ped properly.
Wrap the food products bet-
ter.
Temperature is set incorrect-
ly.
Refer to "Operation" chapter.
Water flows on the rear plate
of the refrigerator.
During the automatic defrost-
ing process, frost melts on
the rear plate.
This is correct.
Water flows into the refrigera-
tor.
The water outlet is clogged.
Clean the water outlet.
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