44
Instructions for the user
7. TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSES
SOLUTION
The hob does not work.
- The hob is not wired in or the main
switch is not on.
- There is a power failure.
- The fuse or the magneto thermal
switch of the appliance has blown.
- The sensor keys are blocked
(child lock).
- The keys are partially covered by
a damp cloth, a liquid or a metal
object.
- Unsuitable saucepans have been
used.
- Switch on the main switch.
- Check the power supply.
- Replace the fuse or reactivate the
magneto thermal switch of the
appliance.
- Unlock the sensor keys (child
lock).
- Remove the obstacle.
- See "Saucepans suitable for use
in induction cooking" section.
The results of cooking are
unsatisfactory.
- Temperature is too high or too
low.
- Consult
cooking
guidelines.
The hob smokes.
- The hob is dirty.
- Food has spilled onto the hob.
- Clean the hob once cooking is
finished. Let it cool first.
- Use a larger saucepan.
The error code E2 is displayed and
an acoustic signal is temporarily
heard.
- The Touch-control keys have
been activated due to food falling
on the hob, saucepans or other
objects.
- Clean the surface or remove the
object.
An E1 - E3 - E4 - E5 - E6 - E7 error
code is displayed
- There is a technical fault.
- Contact Technical Support.
The fuses or the magneto thermal
switch of the appliance are
repeatedly triggered.
- Call Technical Support or an
electrician.
The saucepans in use are making a
noise.
- There is no danger to the hob or
the saucepan.
- This is normal with certain types of
pan.
The cooling fan continues to function
even after the hob has been switched
off.
- This is normal because the
electronics need to cool down.
Sounds can be heard as if something
is creaking or switching on.
- This is for technical reasons and
cannot be avoided.
There are cracks or fissures in the
hob.
- If cracks or fissures form, or if the
glass ceramic cooking surface
breaks, turn off the appliance
immediately. Disconnect the hob
from the power supply and call
Technical Support.
