2
Support/Technical Information
Contact your local cable operator for technical support.
Notices
FCC
THIS DEVICE COMPLIES WITH PART 15 OF THE FCC RULES.
OPERATION IS SUBJECT TO THE FOLLOWING TWO CONDITIONS:
(1) THIS DEVICE MAY NOT CAUSE HARMFUL INTERFERENCE AND,
(2) THIS DEVICE MUST ACCEPT ANY INTERFERENCE RECEIVED, INCLUD-
ING INTERFERENCE THAT MAY CAUSE UNDESIRED OPERATION.
UL Listing
This product is UL-Listed for use with UL-listed PCs containing
instructions specifying user installation of accessories.
After installation is complete, the cable modem is operating properly if the
Power,Cable
and
Status
LED lights are solid green.
Check the LEDs
Troubleshooting
If the cable modem is not working properly, please follow the proce-
dures below to solve the problem.
1. Check to verify that all equipment is powered on and the cable
connections are secure.
2. Check the cable modem to see if the LED lights function
properly.
Power LED not lit
Action:
Check both ends of the power adapter to make certain that
they are securely connected to the power jack on the cable modem
and the power outlet.
If both ends of the power adapter are properly connected and there
is still no power, the cable modem might have a faulty power adapter
or electrical outlet. Try plugging the power adapter into a different
electrical outlet.
Caution
:
Be sure to use only the power adapter that came with
the cable modem. Using the wrong power adapter can dam-
age the cable modem. If you must replace the power adapter,
contact your local cable provider for assistance.
USB LED not lit
Possible reason:
The USB cable is not connected properly or the
USB driver is not installed properly.
Action:
Check if the device being connected is powered on, oper-
ating correctly and properly connected. Make sure your operating
system does support USB device and installed with the driver
provided with the installation CD. Right now the supported opera-
tion systems include Windows 98SE, Windows 2000, Windows Me
and Windows XP.
The Ethernet port LED of the connected device is not lit
Action:
Check if the device being connected is
powered on, operating correctly and properly connected. Also
check if the cable is
[straight-through]
for an end device like a
PC/notebook. If the cable is for a hub or switch port, you should use
[crossed]
wire instead. Make sure the connectors at both ends of
the cable are securely seated. If the problems continue, it is pos-
sible that the cable you are using is not compliant with
specifications, or is improperly connected or damaged.
Cable LED is not lit or keeps blinking Orange
Possible reason:
The cable modem cannot detect any carrier or
valid data channel from the coaxial cable.
Action:
Make sure the connectors at each end of the coaxial cable
are securely seated. If the problem persists, please contact your
cable modem service provider for further assistance. The quality of
CATV coaxial cable and installation can affect the connection
dramatically.
Cable LED not lit or stays Orange
Possible reason:
The cable modem can not range the upstream
signal properly with the Cable Headend system .
Action:
Please make sure the connectors at each end of the
coaxial cable are securely seated. If the problem still persists,
contact your cable modem service provider for further assistance.
Troubleshooting
Safety Issues & Warnings
WARNING
: Risk of electric shock. Do not expose the
cable modem to water or moisture.
z
The Broadband Residential Cable Modem is a
high-performance communications device de-
signed for home and office environments.
z
Do
NOT
use the cable modem outdoors. Keep the
cable modem in an environment that is between
O C and 40 C (between 32 F and 104 F).
See
Product Specifications
for more information.
z
To avoid overheating the cable modem, do
NOT
place any object on the top of the cable modem.
z
Do not restrict the flow of air around the cable
modem.
z
The manufacturer assumes no liabilities for dam-
age caused by any improper use of the cable
modem
Status LED is on, but the computer fails to get the IP ad-
dress and cannot connect to the Internet
Possible reasons:
The driver for the network interface card has not been installed or
was not installed properly. Please refer to the instruction of the
operating system (Windows 95, Windows 98, Windows NT
™
,
Windows 2000, Windows Me, Windows XP, etc.) and the user
documentation of the network interface card to have the network
interface card installed properly.
In order to access the Internet through the CATV Headend, which
acts as an ISP (Internet Service Provider), your computer must
have the right TCP/IP setting. Set the TCP/IP setting of the
network interface card to get the IP address from the ISP
automatically using DHCP protocol. For more information,
please contact your local cable modem service provider.
Troubleshooting (cont.)
Back Panel Interface
Product Specifications
Dimensions:
142 x 120 x 30mm
5.6 x 4.7 x 1.2in
Net Weight:
275g +/- 10g
DC Input Voltage:
12V/1.25A
Power Dissipation (Max):
8 Watts
Operating Temperature:
O C ~ 40 C
32 F ~ 104 F
Operating Humidity:
10%~90%
Cable Network Interface:
F Type RF Connector
LAN Access Point:
10/100 Mbps Ethernet MAC
USB Interface (Max):
12Mbps
Downstream transmission speed (MAX): 38Mbps
Upstream transmission speed (MAX): 10Mbps
ETH
RJ-45 female socket for connection of Ethernet cable
USB
USB ‘B’-type socket. Connects through USB cable to a computer’s
USB ‘A’-type port.
CATV
RF connector to attach the cable for broadband Internet access
Power
Socket to connect the power adapter included in the product package
RESET
Restores factory default settings
LED LABEL COLOR
DESCRIPTION
Power
Green
Cable modem is plugged in to an electrical outlet
and is receiving power
Cable
Orange-Blinking
The modem is searching for the DOWNSTREAM
frequency
Orange
Downstream frequency is locked. Searching for
UPSTREAM frequency
Green
Upstream frequency is locked
Status
Green-Blinking
Modem is registering with the cable company’s
head-end
Green
Modem is ready for data transfers
ETH
Green
Valid Ethernet link status
Green-Blinking
Cable modem is transmitting/receiving data
through the Ethernet port
USB
Green
USB interface is connected
Green-Blinking
Data is being sent/received through the USB port
P/N:0440010013
Disclaimer
Assumes no liabilities with respect to the contents of this document.
Also reservers the right to revise this document or update occasion-
ally the content hereof without any obligation to notify any person of
such revisions or amendments.
Specifications subject to change without notice.
