Product Warranty
1. Warranty
If a failure is observed in our Thermo Chiller, repair shall be provided in accordance with the warranty period
and preconditions defined below at SMC’s option.
Repair involves the inspection and/or replacement and/or modification of a defective part.
Removed parts shall become the possession of SMC.
2. Warranty period
The warranty period of the product is 1 year in service or 1.5 years after the product is delivered.
3. Warranty exemption
SMC’s liability under this warranty shall not be available for the following troubles and damages.
(1) Troubles or damage caused by the neglect of our designated inspection (daily inspection, periodic inspection)
(2) Troubles or damages caused by mishandling such as using improper operating procedure and using with our
specifications violated
(3) Troubles or damages caused by unauthorized modification.
(4) Troubles or damages caused by the use of a not-designated circulating fluid and facility water
(5) Troubles or damages caused by wearing out such as fading on the coated or plated surface
(6) Sensory phenomena that are considered no effect on the functions (such as noise, vibration)
(7) Troubles or damages caused by natural disaster such as earthquake, typhoon, water, inevitable events and fire
(8) Troubles or damages occurred under the installation conditions defined in the Operation Manual
(9) Troubles or damages that are not compliant with the “5. Warranty preconditions”
4. Escape clause
(1) Expenses of daily inspection and periodic inspection
(2) Expenses of repair consigned with neither SMC nor our authorized service station
(3) Expenses of transport, installation, and removal of this system
(4) Expenses of removal of non-genuine parts and replenishment of non-genuine fluids
(5) Unavailability and loss due to this system being disabled
(such as telephone bill, leave compensation, commercial loss)
(6) Expenses and compensation for terms other than provided in “1. Warranty”
5. Warranty precondition
Proper use and inspection of this system is required to assure safe use of this system. System warranty shall
satisfy the following preconditions. Please take note that warranted repair shall not be available if these
preconditions are disregarded.
(1) System operation shall be conducted by following operating procedure defined in the Operation Manual.
(2) Daily and periodic inspections designated in the Operation Manual shall be made as scheduled.
(3) Inspection record shall be entered in the Daily Inspection Sheet provided in the Operation Manual.
6. Request for warranted repair
As to warranted repair, please contact the supplier you purchased this system from for service.
Warranted repair shall be on request basis.
Unrequited repair shall be provided in accordance with the warranty period, preconditions and terms defined above.
Therefore, the repair service shall be available on a chargeable basis if a failure is detected after the warranty period.
