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SMC Networks FieldServer FS-QS-2X10, Quickserver Start-Up Manual, Page: 27 / 34

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SMC Networks FieldServer FS-QS-2X10 Quickserver Start-Up Manual Download Page 27

 

QuickServer Start-Up Guide 

Page 27 of 34 

o

 

Click on “Start Diagnostic” 

 

o

 

When the capture period is 

finished, the “Diagnostic Test Complete” window will appear 

Step 2

: Send Log 

o

 

Once the diagnostic test is complete, a .zip file will be saved on the PC 

 

o

 

Click “Open” to launch explorer and have it point directly at the correct folder 

o

 

Email the diagnostic zip file to 

[email protected]

 

 

Summary of Contents for FieldServer FS-QS-2X10

Page 1: ...Document Revision 1 D T18627 FieldServer QuickServer Start up Guide FS QS 2X10 APPLICABILITY EFFECTIVITY Effective for all systems manufactured after March 2019 ...

Page 2: ...pport needs related to the FieldServer product Sierra Monitor Corporation 1991 Tarob Court Milpitas CA 95035 Website www sierramonitor com U S Support Information 1 408 964 4443 1 800 727 4377 Email support sierramonitor com EMEA Support Information 31 33 808 0590 Email support emea sierramonitor com ...

Page 3: ...I to Load a Configuration File 17 6 3 3 Retrieve the Configuation File for Modification or Backup 18 6 4 Test and Commission the QuickServer 19 Appendix A Useful Features 20 Appendix A 1 SSL TLS for Secure Connection 20 Appendix A 1 1 Configuring FieldServer as a SSL TLS Server 20 Appendix A 1 1 1 Simple Secure Server Configuration 20 Appendix A 1 1 2 Limiting Client Access 21 Appendix A 1 1 3 To ...

Page 4: ...ence 31 Appendix C 1 QuickServer FS QS 2X10 XXXX DCC 31 Appendix C 2 QuickServer Part Numbers 31 Appendix C 3 Compliance with UL Regulations 32 Appendix C 4 Dimension Drawing FS QS 2X10 XXXX 32 Appendix C 5 Specifications 33 Appendix D Limited 2 Year Warranty 34 ...

Page 5: ...the Gateway 11 Figure 7 Power Connections 11 Figure 8 Ethernet Port Location 12 Figure 9 FS GUI Network Settings 14 Figure 10 FS GUI File Transfer 15 Figure 11 FS GUI Loading Files 17 Figure 12 Retrieve Configuration File 18 Figure 13 FS GUI Connections Page 19 Figure 14 Ethernet Port Location 25 Figure 15 Diagnostic LEDs 29 Figure 16 FS GUI Passwords Page 30 Figure 17 Password Recovery Page 30 Fi...

Page 6: ... available on the USB drive provided in the optional accessory kit or on the Sierra Monitor website Accessory kit optional Part FS 8915 38 QS includes 7 ft Cat 5 cable with RJ45 connectors at both ends Power Supply 110 220V p n 69196 Screwdriver for connecting to terminals USB Flash drive loaded with o QuickServer 2X10 Start up Guide o FieldServer Configuration Manual o All FieldServer Driver Manu...

Page 7: ...34 4 QUICKSERVER SETUP 4 1 Mounting The QuickServer can be mounted using the DIN rail mounting bracket on the back of the unit NOTE For dimension details see Appendix C 4 Figure 1 DIN Rail Bracket Figure 2 DIN Rail Mounted Din Rail Bracket ...

Page 8: ...bias resistor is 510 ohms which is in line with the BACnet spec It should only be enabled at one point on the bus for example on the field port were there are very weak bias resistors of 100k Since there are no jumpers many QuickServers can be put on the network without running into the bias resistor limit which is 500 ohms NOTE See www ni com support serial resinfo htm for additional pictures and...

Page 9: ...ure 4 Termination resistor is also used to reduce noise It pulls the two lines of an idle bus together However the resistor would override the effect of any bias resistors if connected NOTE The R1 and R2 DIP Switches apply settings to the respective serial port NOTE If the gateway is already powered on DIP switch settings will not take effect unless the unit is power cycled Figure 4 Termination Re...

Page 10: ...ay Pin Assignment BMS RS 232 Wiring Gateway Pin Assignment RS 485 TX RS 232 TX RS 485 RX RS 232 RX GND GND GND GND NOTE Use standard grounding principles for GND 4 3 2 Supported RS 485 Baud Rates by Protocol The supported baud rates for either port is based on the protocol of the connected devices The following baud rates are supported for Modbus RTU 2400 4800 9600 19200 38400 57600 76800 115200 T...

Page 11: ... added to the power supply of the host system A safety margin of 25 is recommended Figure 6 Required Current Draw for the Gateway Apply power to the QuickServer as shown below in Figure 7 Ensure that the power supply used complies with the specifications provided in Appendix C 5 The gateway accepts 12 24VDC or 24VAC on pins 4 and 5 Frame GND should be connected Power to Gateway Gateway Pin Pin Ass...

Page 12: ...the QuickServer is 192 168 2 101 Subnet Mask is 255 255 255 0 If the PC and QuickServer are on different IP networks assign a static IP Address to the PC on the 192 168 1 xxx network For Windows 10 Find the search field in the local computer s taskbar usually to the right of the windows icon and type in Control Panel Click Control Panel click Network and Internet and then click Network and Sharing...

Page 13: ...s is green then the IP Address doesn t need to be changed the gateway is already on the same subnet Skip the rest of the section Select Network Settings in the Configure Device window Modify the IP Address N1 IP Address field of the gateway Ethernet port Change additional fields as needed NOTE If the gateway is connected to a router the Default Gateway field of the gateway should be set to the IP ...

Page 14: ...set to the same IP Address of the router Click Update IP Settings then click on the System Restart to restart the Gateway and activate the new IP Address NOTE If the FS GUI was open in a browser the browser will need to be pointed to the new IP Address of the QuickServer before the FS GUI will be accessible again 5 1 3 Accessing SMC Cloud The FieldPoP button see Figure 9 allows users to connect to...

Page 15: ...levant device registers in the Config csv file for the initial start up If not the product is shipped with a sample config csv that shows an example of the drivers ordered In the main menu of the FS GUI screen go to Setup then File Transfer and finally Retrieve Click on config csv and open or save the file 6 2 Change the Configuration File to Meet the Application Refer to the FieldServer Configura...

Page 16: ...m the Toolbox main page click on the setup icon the gear picture Select File Transfer Browse and select the csv file open then click Update Config Once download is complete click the Restart Button or cycle power to the QuickServer to put the new file into operation NOTE It is possible to do multiple downloads to the QuickServer before resetting it ...

Page 17: ...nd finally Update Browse and select the csv file open then click Submit Once download is complete a message bar will appear confirming that the configuration was updated successfully Click the System Restart Button to put the new file into operation NOTE It is possible to do multiple downloads to the QuickServer before resetting it Figure 11 FS GUI Loading Files ...

Page 18: ...n menu of the FS GUI screen click Setup then File Transfer Click the config csv link under the Retrieve heading in the middle section of the screen o The file will automatically download to the web browser s default download location Edit or store the file as desired NOTE Before using any backup configuration file to reset the configuration settings check that the backup file is not an old version...

Page 19: ...n the QuickServer Connect the QuickServer to the third party device s and test the application From the landing page of the FS GUI click on View in the navigation tree then Connections to see the number of messages on each protocol Figure 13 FS GUI Connections Page ...

Page 20: ...r Configuration Add TLS_Port parameter in the connections section of the configuration file and set to a port number between 1 65535 Connections Adapter Protocol TLS_Port N1 Modbus TCP 1502 This configuration sets the FieldServer to accept any incoming connection but will not request a client s certificate for verification This means that the FieldServer end point communication will be encrypted b...

Page 21: ...ver with the following connection settings Connections Adapter Protocol TLS_Port Validate_Client_Cert Cert_Authority_File N1 Modbus TCP 1502 Yes my_authorized_clients pem This configuration has the FieldServer accept connections from clients who have the correct certificate The authority file is a collection of client certificates in PEM format This file can be edited using any text file editor NO...

Page 22: ...nymously known as common name host name or domain etc The common name can be obtained by the following methods Ask the certificate issuer for the host name Use online tools to decode the certificate for example https www sslshopper com certificate decoder html If the program openssl is installed on the local PC then run the following command to get the common name openssl x509 in certificate pem t...

Page 23: ...ertificate against its own internal authority file before finalizing the connection By default this means the FieldServer will only establish connections to other FieldServers Remote_Node_TLS_Port Validate_Server_Cert Cert_Authority_File 1502 Yes my_authorized_servers pem The above configuration sets the FieldServer to use a specified PEM file to allow custom server connections The authority file ...

Page 24: ...bnet Mask is 255 255 255 0 o Go to Start Run o Type in ipconfig o The account settings should be displayed o Ensure that the IP Address is 102 168 2 X and the netmask 255 255 255 0 Ensure that the PC and QuickServer are on the same IP Network or assign a Static IP Address to the PC on the 192 168 2 0 network Appendix B 2 Regarding Subnets and Subnet Masks RFC standards allocate the IP Address rang...

Page 25: ... a snapshot of the loaded configuration files and a log of all the communications over a specified period of time This works for both serial and Ethernet connections NOTE The information in the zipped files contains everything support needs to quickly resolve problems that occur on site Appendix B 3 1 Using the FieldServer Toolbox Once the Diagnostic Capture is complete email it to technical suppo...

Page 26: ... Start Up Guide Page 26 of 34 Step 1 Take a Log o Click on the diagnose icon of the desired device o Ensure Full Diagnostic is selected this is the default NOTE If desired the default capture period can be changed ...

Page 27: ...od is finished the Diagnostic Test Complete window will appear Step 2 Send Log o Once the diagnostic test is complete a zip file will be saved on the PC o Click Open to launch explorer and have it point directly at the correct folder o Email the diagnostic zip file to support sierramonitor com ...

Page 28: ... Capture will accelerate diagnosis of the problem Open the FieldServer FS GUI page Click on Diagnostics in the Navigation panel Go to Full Diagnostic and select the capture period Click the Start button under the Full Diagnostic heading to start the capture o When the capture period is finished a Download button will appear next to the Start button Click Download for the caputure to be downloaded ...

Page 29: ...uation PWR This is the power light and should always be steady green when the unit is powered TX The TX LED will flash when a message is received on the serial port on the 3 pin connector If the serial port is not used this LED is non operational TX1 applies to the R1 connection while TX2 applies to the R2 connection RX The RX LED will flash when a message is sent on the serial port on the 3 pin c...

Page 30: ...ake any changes or restart the FieldServer The password needs to be a minimum of eight characters and is case sensitive If the password is lost click cancel on the password authentication popup window and e mail the password recovery token to support sierramonitor com to receive a temporary password from the Sierra Monitor support team This will allow access to the FieldServer in order to set a ne...

Page 31: ...s TCP IP JCI Metasys N2 0117 SNMP BACnet IP 1047 SNMP JCI Metasys N2 1154 SNMP BACnet MS TP 1200 Appendix C 2 QuickServer Part Numbers Field Connections Interface Connections RS 2321 RS 4852 RS 4223 KNX6 RS 485 M Bus Ethernet4 LonWorks5 QuickServer FS QS 2X10 1 2 1 FS QS 1011 1 1 1 FS QS 1211 1 1 1 FS QS 1221 1 1 1 FS QS 1230 1 1 1 FS QS 1231 1 1 1 FS QS 1240 1 1 1 FS QS 1241 1 1 1 FS QS 1A50 1 1 ...

Page 32: ...ing temperature range o Meet the current and voltage rating for QuickServer Net Furthermore the interconnecting power cable shall o Be of length not exceeding 3 05m 118 3 o Be constructed of materials rated VW 1 FT 1 or better If the unit is to be installed in an operating environment with a temperature above 65 C it should be installed in a Restricted Access Area requiring a key or a special tool...

Page 33: ...plies with part 15 of the FCC Rules Operation is subject to the following two conditions This device may not cause harmful interference This device must accept any interference received including interference that may cause undesired operation NOTE This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to part 15 of the FCC Rules These limits are d...

Page 34: ...n or on which original identification marks have been removed or altered This Limited Warranty also will not apply to interconnecting cables or wires consumables or to any damage resulting from battery leakage In all cases Sierra Monitor Corporation s responsibility and liability under this warranty shall be limited to the cost of the equipment The purchaser must obtain shipping instructions for t...

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