SMC Networks EZ Connect SMC8002CM Installation Manual Download

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EZConnect USB/Ethernet Cable Modem

•

DOCSIS v1.0 Certified

•

USB Port for Fast Easy Installation on
Windows 98/2000/Me and XP

•

Up to 38 Mbps downstream, 10 Mbps
upstream Throughput

•

BPI provides encrypted secure data
transmission across the cable network

Installation Guide

SMC8002CM

Summary of Contents for EZ Connect SMC8002CM

Page 1: ...CSIS v1 0 Certified USB Port for Fast Easy Installation on Windows 98 2000 Me and XP Up to 38 Mbps downstream 10 Mbps upstream Throughput BPI provides encrypted secure data transmission across the cable network Installation Guide SMC8002CM ...

Page 2: ...MODEM 6 FEATURES AND SPECIFICATIONS 7 INSTALLATION PROCEDURE 9 PHYSICAL PLACEMENT 10 CONNECTING TO THE CABLE SYSTEM 10 VERIFYING POWER REQUIREMENTS 11 CONNECTING POWER 12 CONNECTINGA PC TO THE CABLE MODEM WITH AN ETHERNET CABLE 12 CONNECTINGA PC TO THE CABLE MODEM WITH A USB CABLE 13 CABLE MODEM POWER ON AND INITIALIZATION SEQUENCE 17 VERIFYING INSTALLATION 18 INTERNET CONNECTION 18 TROUBLESHOOTIN...

Page 3: ...REGISTRATION REQUEST 23 REGISTRATION FAILED REG RSP REGISTRATION RESPONSE 24 DHCPAND TOD FAILED BEFORE REGISTRATION 24 TOD FAILED 25 FTP FAILED 25 1 1 25 SWUPGRADE 25 WEB USER INTERFACE 26 WEB USER INTERFACE HOME PAGE 27 CABLE MODEM CONFIGURATION 28 CABLE MODEM STATUS 28 OPERATION CONFIGURATION 31 INTERFACE RATE 31 EVENT LOG 32 SET SEARCH FREQUENCY PARAMETERS 32 SET ETHERNET TYPE 33 CHANGE USERNAM...

Page 4: ...telephone line Cable modems can ferry data up to 38 mbps downstream and from 200 kbps to 10 mbps upstream The transmission rate will depend on your service provider CMTS Cable Modem Termination System A data switching system that routes data between cable modem users and the Internet DOCSIS Data Over Cable Service Interface Specifications A cable TV industry standard set by CableLabs for cable mod...

Page 5: ...adapter Ø One straight through Ethernet cable 1 8m Ø One USB cable 1 5m Ø One 3 5 diskette containing the Windows 98 Me 2000 USB drivers Ø This installation guide External Indicators and Interfaces Back Panel Interfaces Ø USB Universal Serial Bus port Ø ENET Ethernet port Ø Power 10Vdc Power port Ø RF CATV F connector port Back Panel of the Cable Modem ENET USB RF PWR ...

Page 6: ... and PC are linked by the Ethernet cable Ø SEND Indicates that data is transmitting from the cable modem to the cable modem system Ø RECV Indicates that data is being received from CMTS to the cable modem Ø SYNC Indicates the connection status between the cable modem and the CM system Ø READY Indicates that the cable modem has finished the ranging registration process and is ready to send receive ...

Page 7: ...vity to your PC Choose USB or traditional Ethernet for connection to your computer Security Supports DOCSIS Baseline Privacy to secure data integrity for safe information exchange System Compliance The SMC8002CM cable modem is compliant with Microsoft WHQL device driver requirements Compatibility The SMC8002CM cable modem is DOCSIS certified which ensures interoperability with all DOCSIS configure...

Page 8: ... RFC792 RFC791 RFC768 793 RFC2236 Internet Protocol Stack DHCP TFTP ToD client RFC2131 2132 RFC1350 RFC867 Applications for Provisioning usage SNMP v2c RFC1905 SNMP Protocol MIBs Support RFC1213 RFC2011 RFC2012 RFC2013 RFC2669 RFC2670 RFC2233 RFC1907 RFC1493 draft ietf ipcdn mcns bpi mib 01 MIB 2 Interface and Cable Security MIB support Syslog client Send event to syslog server Hardware Specificat...

Page 9: ...has an Ethernet Network Interface Card NIC with TCP IP networking enabled or a USB port is available l The cable modem does not support the USB and Ethernet Port at the same time Please choose one connection type l The cable modem supports Ethernet NIC in all Microsoft Windows operation systems l The cable modem supports USB in Microsoft Windows 98 Windows 2000 or Windows Me 3 Connect the cable mo...

Page 10: ... outlet Ø Install a cable splitter directional coupler if it is needed to separate signals for TV and PC usage Ø Connect the RF coaxial cable to the cable modem s F connector Hand tighten the connector making sure it is finger tight Caution Do not over tighten the connector because doing so can break off the connector Ø Make sure all other coaxial cable connectors and all intermediate splitters co...

Page 11: ...d into the UPS are within the maximum limits of the UPS Ø Install proper grounding to avoid damage from lightning and power surges If using a North American NEMA 5 15P plug you must plug the unit into a three lead receptacle to ensure proper grounding Warning Never remove the ground conductor or operate the equipment in the absence of a suitably installed ground conductor Contact the appropriate e...

Page 12: ...e power for all other equipment and wait for the devices to complete their startup processes Warning Never remove the ground conductor or operate the equipment in the absence of a suitably installed ground conductor Contact the appropriate electrical inspection authority or an electrician if you are uncertain that suitable grounding is available Connecting a PC to the Cable Modem with an Ethernet ...

Page 13: ...t you can use either Ethernet or USB at one time but not both simultaneously Ø Locate theUSB cable and connect one end of theUSB cable to the cable modem s USB port Ø Connect the other end of the USB cable to your computers USB port Ø You will see the dialog box below display on your PC Ø Click Next ...

Page 14: ...SMC8002CM Installation Guide 14 Ø Select Search for the best driver for your device Ø Click Next Ø Insert the SMC8002CM driver disk into your floppy drive Ø Select Floppy disk drive Ø Click Next ...

Page 15: ...SMC8002CM Installation Guide 15 Ø Select SMC USB Cable Modem Ø Click Next Ø Windows is now ready to install the driver for the SMC USB Cable Modem Ø Click Next ...

Page 16: ...SMC8002CM Installation Guide 16 Ø Place your Windows installation CD in the CD ROM drive Ø Click OK Ø When the Installation completes Ø Click Finish ...

Page 17: ...Channel X X X B O O Downstream Locked X X X X O Search Upstream Channel X X B X O Ranging OK and Registration Success X X X X Data Transmission use Ethernet cable Send Data O B B X Receive Data O B X B Data Transmission use USB cable Send Data X B X Receive Data X X B Ø If all LEDs appear normal proceed to the Verifying Installation section to test the cable modem and its connection to each part o...

Page 18: ... web browser If the URL is not known use http 192 168 100 1 or browse your local ISP web server to connect to a web site Ø If the Ethernet cable is used watch the appropriate LED on the front of the cable modem blink as data is transferred If the selected web page comes up in the Internet browser screen the network connection is successfully established and Ethernet or USB is operational TROUBLESH...

Page 19: ...dem searching for a downstream signal RF levels wrong Consult your service provider SYNC OFF Cable is out Check if the cable TV is working if you also subscribe to broadcast TV services Cable modem is locked to a DOCSIS downstream signal Wait until the cable modem completes initialization READY OFF Cable modem cannot complete initialization Check with your service provider FAQ Q None of the LEDs a...

Page 20: ...ith the cable modem Refer to your network interface documentation for troubleshooting information Q All of the LEDs on the front of my cable modem look right but I still cannot access Internet services Ÿ If the POWER READY and CABLE LEDs are on your cable modem is operating properly Try shutting down and powering off your PC and then turning it on This will allow your PC to re establish communicat...

Page 21: ... Registration Response DHCP and TOD FAILED before registration TOD FAILED TFTP FAILED SW Upgrade Downstream Acquisition Failed ID Text 0 T00 0 SYNC Timing Synchronization 1 T01 0 Failed to acquire QAM QPSK symbol timing Error stats Retry s 2 T02 0 Failed to acquire FEC framing Error stats Retry s of bad frames 3 T02 1 Acquired FEC framing Failed to acquire MPEG2 Sync Retry s 4 T03 0 Failed to acqu...

Page 22: ...0 A transmit opportunity was missed because the MAP arrived too late Ranging Failed RNG REQ Ranging Request ID Text 16 R00 0 RNG REQ Ranging Request 17 R01 0 NO Maintenance Broadcasts for Ranging opportunities Received T2 time out 18 R04 0 Received Response to Broadcast Maintenance Request But no Unicast Maintenance opportunities received T4 timeout 19 Undefine 20 R101 0 No Ranging Requests receiv...

Page 23: ... Service not available Reason Permanent 36 I101 0 Invalid MAC header 37 I102 0 Invalid SID not in use 38 I103 0 Required TLV s out of order 39 I104 0 Required TLV s not present 40 I105 0 Down Stream Frequency format invalid 41 I105 1 Down Stream Frequency not in use 42 I105 2 Down Stream Frequency invalid not a multiple of 62500Hz 43 I106 0 Up Stream Channel invalid unassigned 44 I106 1 Up Stream ...

Page 24: ...ID Text 63 I00 0 REG RSP Registration Response 64 I01 0 Registration RSP invalid format or not recognized 65 I02 0 Registration RSP not received 66 I03 0 Registration RSP with bad SID 67 C00 0 UCC REQ Upstream Channel Change Request 68 C01 0 UCC REQ received with invalid or out of range US channel ID 69 C02 0 UCC REQ received unable to send UCC RSP no TX opportunity format 70 C100 0 UCC RSP Upstre...

Page 25: ...3 D06 0 TFTP Request Failed configuration file NOT FOUND 84 D07 0 TFTP Failed OUT OF ORDER packets 85 D08 0 TFTP complete but failed Integrity Check MIC 86 B00 0 Baseline Privacy 87 B01 0 TBD SW Upgrade ID Text 88 E111 0 SW download Successful 89 E103 0 Upgrade Fail due to TFTP timeout 90 E107 0 Upgrade Fail due to Bad image 91 E104 0 TFTP failure de_open failed 92 E105 0 TFTP failure de_read fail...

Page 26: ...ace 1 The PC connected to thecable modem must support TCP IP connection and dynamic DHCP IP address acquisition and must have a web browser installed Before using the web browser please reacquire the IP address 2 Open the web browser and set the URL location as http 192 168 100 1 3 The web user interface can be used only by anauthorized person and is protected by a password When one wants to retri...

Page 27: ...quency Parameters Ø Set Ethernet Type Ø Change Username and Password Ø SMC Click the option Cable Modem Information and the web user interface will display a sub menu at the left of the pages and the user can select different options to view the cable modem information The sub menu contains 5 categories of information about CM They are Ø Cable Modem Configuration Ø Cable Modem Status Ø Operation C...

Page 28: ...Status Click this option and the web user interface displays the status of the cable modem and options for downstream status upstream status and upstream burst descriptor Click the option downstream status and the web user interface displays downstream status of the cable modem andoptions for cable modem status upstream status and upstream burst descriptor Click the option upstream status and the ...

Page 29: ...tatus Cable modem status contains search for a downstream search for an upstream obtain upstream parameters establish IP connectivity using DHCP establish time of day transfer operational parameters through TFTP register connection and initialize BPI Downstream status information contains downstream locking status downstream frequency downstream modulation type downstream interleave depth downstre...

Page 30: ... symbol rate upstream frequency and upstream preamble pattern Upstream burst descriptor information contains modulation type differential encoding preamble length preamble value offset EFC error correction T EFC codeword information bytes k Scrambler Seed maximum burst Size Guard Time Size Last Codeword length Scrambler on off ...

Page 31: ...ity DHCP server IP address maximum number of CPEs BPI software upgrade server software upgrade file name software upgrade AdminStatus and software upgrade OperStatus as shown below Interface Rate Click this option and the web user interface displays packet numbers time and packet rate of interfaces Ethernet cable and USB This page will be refreshed every second as shown below The user can click Re...

Page 32: ...n and the web user interface displays index first time last time counts level ID and text of event log This page will be refreshed every ten seconds as shown below Set Search Frequency Parameters The user can choose to set history frequency and frequency range ...

Page 33: ...me new password and confirm password The limitation for the username and password is that they cannot be empty and cannot contain spaces Input the old username old password new username new password and confirm password If an incorrect user name and password are keyed in the web user interface displays Authorization Fail and user name and password are unchanged Otherwise the web user interface res...

Page 34: ...da 800 SMC 4 YOU Fax 949 707 2460 Spain 34 93 477 4920 Fax 34 93 477 3774 UK 44 0 1188 748700 Fax 44 0 1189 748701 Southern Europe 33 1 41 18 68 68 Fax 33 1 41 18 68 69 Central Eastern Europe 49 0 89 92861 200 Fax 49 0 89 92861 230 Nordic 46 8 564 33145 Fax 46 8 87 62 62 Middle East 971 48818410 Fax 971 48817993 South Africa 27 0 11 3936491 Fax 27 0 11 3936491 PRC 86 10 6235 4958 Fax 86 10 6235 49...

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