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T
ROUBLESHOOTING
A-4
Wireless Problems
WEP encryption
not working
when using
Windows Zero
Configuration
(WZC) service
If you are using WEP encryption on the SMC Barricade and
Windows Zero Configuration (WZC) service to configure
the wireless settings on your PC you may experience
problems connecting to the SMC Barricade. This is caused
by a conflict with beacon packet element ID 221 used by the
WPS protocol and Windows Zero Configuration (WZC)
service. There are four different ways you can easily solve
this problem. Take any one of the following actions:
1. Update WZC.
Please visit Microsoft download center for upgrading the
WZC: Wireless LAN API (KB918997) at
http://www.microsoft.com/downloads/details.aspx?Fa
milyID=52a43bab-dc4e-413f-ac71-
158efd1ada50&DisplayLang=en
2. Disable WPS.
Check
Disabled
and click
Apply Changes
on Wi-Fi
Protected Setup (WPS) screen. See “WPS (Wi-Fi
Protected Setup)” on page 4-40 for details.
3. Use WPA/WPA2-PSK.
See “WPA” on page 4-38 for configuring WPA/WPA2-
PSK security.
4. Manually configure profile using WZC.
Disable the security authentication manually.
- Click on
Wireless Network Connection/change
advanced settings
of the client PC.
- Click on the
Wireless Networks
, choose the
appropriate wireless network name, and click
Properties
.
- Click
Authentication
and uncheck the Enable IEEE
802.1X authentication for this network.
- Click
OK
to finish configuration.
Troubleshooting Chart
Symptom
Action