SMAY iSWAY, Operation And Maintenance Manual, Page: 179 / 181

Operation and Maintenance Manual (DTR) iSWAY
®
Set of products
Version 2.1 of 3.2022 179
10. The return of defective products in order to replace them with defect-free products
shall take place on time and under conditions agreed upon with the Warrantor.
11.
If a complaint is accepted, the Warrantor is obliged, at his choice justified by the type of
defect, to remove the defect or replace the product with a defect-free one. In justified cases
the Warrantor may decide to reduce the price of the defective product.
12.
The Warrantor reserves the right to repair the product in the framework of an approved
warranty repair directly at the storage or installation site, including via a company authorised
by the Warrantor, in the event that the transport of the product involves excessive costs or the
risk of further damage.
13.
In case the complaint is accepted, the Warrantor shall not be held responsible for costs
related to disassembly and reassembly of the product in the place of installation.
14.
The Warrantor undertakes to remove the defect within 14 working days from the date
of receipt of a complete notification (and in the case of sending back the defective product to
the Warrantor within 14 working days from the date of receipt of the defective product by the
Warrantor), and in the case of the need to bring in materials or parts that are difficult to access,
the repair will be carried out in the shortest, technically justified time. The warranty period is
extended by the duration of the repair. The person entitled under the warranty is obliged to
enable the Warrantor to perform all necessary actions related to the determination of the
causes of the failure and its removal. In the case of concealment or misrepresentation by the
warranty holder of incorrect information, the warranty holder shall bear the costs of repair and
shall lose the warranty granted to it.
15.
The warranty is valid if:
a) the products/system components which have been sealed at the factory (if applicable)
are intact and original or have been fitted by the Warrantor or a seal service authorized by the
Warrantor;
b)
the products/system elements are fully identifiable (in particular they have intact,
legible rating plates, if any);
c)
all periodical, maintenance and service inspections and inspections required by the
Warrantor and/or the applicable law, in particular those specified in the Operation and
Maintenance Documentation (if applicable), applicable standards, including PN-EN12101-6 (if
applicable), required by construction law (The Act of 7 July 1994 Construction law, consolidated
text, Journal of Laws of 2018 , item 1202 as amended), required by the Act of 24 August 1991
on fire protection (consolidated text Journal of Laws of 2018 , item 620 as amended), properly
documented in the Inspection and Maintenance Book and/or the object book.
d)
the products/elements of the system were properly installed, used, operated and
maintained in accordance with the technical documentation of the Warrantor, including the
Operation and Maintenance Documentation (if any).
16.
The warranty does not cover:
a) execution of the checks and inspections required by the Warrantor and/or the
applicable law, periodical, maintenance and service inspections and inspections;
b)
claims to the technical data of the products/system components insofar as they comply
with the information in the current documentation;
c)
normal wear and tear of equipment or parts thereof;
d) consumption of products/system components defined as operational, whose lifetime
depends on the intensity of use (e.g. circuit breakers, switches, tapes, fuses, batteries,
accumulators, etc.);
e)
loss of data stored in the memory of relevant system components;
f) loss of control application settings due to lack of basic power supply for a period longer
than the warranty time of emergency power supply operation, after the start-up process is