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General exclusions and limitations
2.0 To the full extent permitted by law, but subject always to 1.1, the Standard Warranty will not apply:
2.1 If the product has not been installed, operated, maintained or used in accordance with the
manufacturer's instructions or specifications provided with the product.
2.2 If the factory-applied serial number has been altered or removed from the product.
2.3 To damage, malfunction or failure resulting from alterations, accident, misuse, abuse, fire, liquid
spillage, mis-adjustment of customer controls, use on an incorrect voltage, power surges and
dips, thunderstorm activity, acts of God, voltage supply problems, tampering or unauthorised
repairs by any persons, use of defective or incompatible accessories, the operation of a computer
virus of any kind, exposure to abnormally corrosive conditions or entry by any insect, vermin or
foreign object in the product.
2.4 To damage arising during transportation, installation or while moving the product, or to any
transportation costs of the product or any parts thereof to and from the owner, unless otherwise
specified in these Warranty Terms.
2.5 To any third-party software or hardware not contained in the product as originally configured by
the manufacturer.
2.6 To any failure, to the extent that the failure is not a failure of the product to perform in accordance
with its specifications.
2.7 To service of any product whilst it is outside Australia.
2.8 To any wear and tear if the product is used in commercial, industrial, educational or rental
applications.
2.9 To the normal incidence of off-coloured or dark pixels in LCD and LED screens as described in
the User Manual for the product. Smate will only repair or replace the product if there are (a) 8 or
more dark pixels in the screen (unless 2 or more are adjoining dark pixels) or (b) 2 or more bright
pixels in the screen.
3.0 To the full extent permitted by law but subject always to section 1.1:
3.1 Smate will not be liable for any loss, damage or alterations to (1) third party hardware or software;
or (2) programs, data or information stored on any media or any part of the product, no matter
how occurring; or (3) for any loss or damage arising from loss of use, loss of profits or revenue,
or for any resulting indirect or consequential loss or damage.
TABLE 1 - Consumer Standard Warranty Terms and Special Warranty Conditions
PRODUCT
All Smate products
except as listed below
SMATE LCD/LED
Television
WARRANTY TERM
1 Year
2 Year
SPECIAL WARRANTY CONDITIONS
For Service - Except as listed below,
return to Smate Authorised Service Centre.
On-site Service/Pick up for 40"(101cm) and
above within 25km of Smate Authorised
Service Centre.
For 39" and below, For Service - Return to
Smate Authorised Service Centre.
SMATE Personal
Audio – Headphones
2 Year
