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The following terms and conditions relate to the warranty of Smate products purchased within
Australia ONLY.
Consumer product warranty
When you purchase a Smate product, you have the peace of mind in knowing that your product
is covered by Smate's Standard Warranty. The Smate Standard Warranty is provided by Smart
Group Technologies Australia PTY. LTD. (ABN 89 603 849 565).
General terms and conditions
1.1 The benefits given to you in Smate's Standard Warranty are in addition to other rights and
remedies you have under law in relation to the products to which Smate's Standard Warranty
relates. The following statement only applies to Australian purchases: Our goods come with
guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a
replacement or refund for a major failure and compensation for any other reasonably foreseeable
loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to
be of acceptable quality and the failure does not amount to a major failure.
1.2 Subject to section 1.1 and the terms below, as your Standard Warranty Smate agrees to repair
or replace at Smate's cost the Smate product, and any Smate accessory supplied with the
product, purchased by you in Australia from Smate's website or from a Smate Authorised Dealer
when the product does not perform in accordance with the manufacturer's specifications during
the Warranty Term specified for the product in the warranty 'Table 1', commencing from the date
of purchase. Special Conditions apply under the Standard Warranty to some products as
identified in Table 1.
1.3 To make a claim under the Standard Warranty you will need to:
a)
provide proof of purchase to Smart Group Technologies Australia showing the date of
purchase of the products, provide a description of the Products and the price paid for the
Products by sending written notice to Smart Group Technologies Australia at PO BOX 201,
Seven Hills, NSW 1730, Australia or by lodging an online claim by filling out the contact us
form or by email at [email protected].
1.4 Where the Warranty Claim is accepted then Smart Group Technologies Australia will, at its sole
discretion, either repair or replace any defective Products or part thereof with a new or
remanufactured equivalent during the Warranty Period at no charge to you for parts or labour.
You acknowledge and agree that you will be solely liable for any postage or shipping costs
incurred in facilitating the Warranty Claim.
1.5 If the product presented for repair is capable of retaining user-generated data, you are advised
that repair of the product may result in loss of the data.
1.6 The product will be at the owner's risk whilst in transit to and from the Smate Authorised Service
Centre, unless transported by Smate or its Authorised representatives.
1.7 Smate will bear the expense of transport where transported by Smate or its Authorised
representatives. Any other expense of claiming the warranty will be borne by you.
1.8 Smate and its Authorised Service Centres may seek reimbursement of any costs incurred by
them when the product is found to be in good working order.
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