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Appendix A – Troubleshooting

V52 User Manual

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This window allows you to select the appropriate connection type. The
choices include PPP over ATM (PPPoA), PPP over Ethernet (PPPoE), IP
over Ethernet (IpoE), IP over ATM (IPoA), and Bridging.

WAN Service Configuration – PPPoE

Click the PPP over Ethernet (PPPoE) radio button on this window. This
window also allows you to use the drop-down menu to enable IPv6
service. Click the

Next

button to continue.

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Summary of Contents for SR550n

Page 1: ...Model SR550n V52 User Manual 1 User Manual 802 11n VDSL2 Bonding Gateway Model SR550n ...

Page 2: ...25 Port Triggering 29 DMZ Host 30 SECURITY 31 IP Filtering 31 PARENTAL CONTROL 34 URL Filter 35 QUALITY OF SERVICE 36 Queue Config 37 QoS Classification 38 ROUTING 40 Default Gateway 40 Static Route 40 Policy Routing 41 RIP 42 DNS 43 DNS Server 43 Dynamic DNS 44 UPNP 45 DNS PROXY 46 INTERFACE GROUP 46 STORAGE SERVICE 49 IPSEC 49 MULTICAST 51 SECURITY 52 MAC FILTER 53 ADVANCED 54 STATION INFO 55 DI...

Page 3: ...D indicators on the front if you need to view them for troubleshooting Power on Router The Router must be used with the power adapter included with the device 1 Insert the DC Power Adapter cord into the power receptacle located on the rear panel of the Router and plug the adapter into a suitable nearby power source 2 Depress the Power button into the on position You should see the Power LED indica...

Page 4: ...V52 User Manual 4 If this is the first time installing the device some settings may need to be changed before the Router can establish a connection ...

Page 5: ...o a single computer or Ethernet device through the 10BASE TX Ethernet port on the rear panel Any connection to an Ethernet concentrating device such as a switch or hub must operate at a speed of 10 100 Mbps only When connecting the Router to any Ethernet device that is capable of operating at speeds higher than 10Mbps be sure that the device has auto negotiation NWay enabled for the connecting por...

Page 6: ...rowser ADSL MODEM can be used as gateway and DNS server users need to set the computer s TCP IP protocol as follow 1 Set the computer IP address at same segment of ADSL MODEM such as set the IP address of the network card to one of the 192 168 1 2 192 168 1 254 2 Set the computer s gateway the same IP address as the ADSL Modem s 3 Set computer s DNS server the same as ADSL Modem s IP address or th...

Page 7: ...d admin in the Password field If you get a Page Cannot be Displayed error please refer to the Troubleshooting section for assistance Device Info To access the Device Info window click either the Device Info or Summary button in the Device Info directory The following page opens ...

Page 8: ...Appendix A Troubleshooting V52 User Manual 8 Summary To access the Router s first Summary window click the Summary button in the Device Info directory ...

Page 9: ...Appendix A Troubleshooting V52 User Manual 9 This window displays the current status of your DSL connection including the software version LAN IP address and DNS server address ...

Page 10: ...Appendix A Troubleshooting V52 User Manual 10 WAN To access the WAN Info window click the WAN button in the Device Info directory This window displays the current status of your WAN connection ...

Page 11: ... Device Info directory This read only window displays routing info ARP To access the Device Info ARP window click the ARP button in the Device Info directory This read only window displays Address Resolution Protocol info DHCP To access the Device Info DHCP Leases window click the DHCP button in the Device Info directory ...

Page 12: ...Appendix A Troubleshooting V52 User Manual 12 This read only window displays DHCP lease info ...

Page 13: ... view status and other information used to examine performance and for troubleshooting Layer2 Interface To access the DSL ATM Interface Configuration window click the ATM Interface button in the Layer2 Interface directory This window is used to configure the ATM interface You can add and delete ATM interface on this window If you are setting up the ATM interface for the first time click the Add bu...

Page 14: ...iguration Enter Virtual Path Identifier and Virtual Channel Identifier The VPI and VCI values should be provided by your ISP This window also allows you to select DSL Link Type PPPoA IpoA and EoA EoA is for PPPoE IPoE and Bridge Use the drop down menu to select the desired Encapsulation Mode Click the Apply Save button to Save ...

Page 15: ...Advanced Setup directory This window is used to configure the WAN interface You can add and delete WAN interface on this window If you are setting up the WAN interface for the first time click the Add button The WAN Service Interface Configuration Configuration window allows select a layer 2 interface for this service Click the Next button to continue ...

Page 16: ... choices include PPP over ATM PPPoA PPP over Ethernet PPPoE IP over Ethernet IpoE IP over ATM IPoA and Bridging WAN Service Configuration PPPoE Click the PPP over Ethernet PPPoE radio button on this window This window also allows you to use the drop down menu to enable IPv6 service Click the Next button to continue ...

Page 17: ...on PPPoE This window allows you to set the username and the password for your PPP connection This information is obtained from your ISP Additional settings on this window will also depend on your ISP And You can input 2nd ip on this page Click the Next button to continue ...

Page 18: ...Appendix A Troubleshooting V52 User Manual 18 WAN Service Configuration IPoE Click the IP over Ethernet radio button on this window Click the Next button to continue ...

Page 19: ...ndix A Troubleshooting V52 User Manual 19 WAN Service Configuration IPoE This window allows you to configure the WAN IP settings This information is obtained from your ISP Click the Next button to continue ...

Page 20: ...Appendix A Troubleshooting V52 User Manual 20 WAN Service Configuration BRIDGING Click the Bridge radio button on this window Click the Next button to continue ...

Page 21: ...ng V52 User Manual 21 WAN Service Configuration BRIDGING This summary window allows you to confirm the bridging settings you have just made Click the Apply Save button to save your new bridging settings and restart the Router ...

Page 22: ...Appendix A Troubleshooting V52 User Manual 22 WAN Service Configuration PPPoA This window allows you to enter service description Click the Next button to continue ...

Page 23: ...on PPPoA This window allows you to set the username and the password for your PPP connection This information is obtained from your ISP Additional settings on this window will also depend on your ISP And You can input 2nd ip on this page Click the Next button to continue ...

Page 24: ...t only one will be used according to the priority with the first being the higest and the last one the lowest priority if the WAN interface is connected Priority order can be changed by removing all and adding them back in again Click the Next button to continue WAN Service Configuration IPoA This window allows you to enter service description Click the Next button to continue ...

Page 25: ...e IGMP multicasting Click the Next button to continue LAN You can configure the LAN IP address to suit your preference Many users will find it convenient to use the default settings together with DHCP service to manage the IP settings for their private network The IP address of the Router is the base address used for DHCP In order to use the Router for DHCP on your LAN the IP address pool used for...

Page 26: ...Appendix A Troubleshooting V52 User Manual 26 To access the Local Area Network LAN Setup window click the LAN button in the Advanced Setup directory ...

Page 27: ...Appendix A Troubleshooting V52 User Manual 27 This window allows you to set up a LAN interface When you are finished click the Apply Save button ...

Page 28: ...2 User Manual 28 To access the IPv6 LAN Auto Configuration window click the IPv6 AutoConfig button in the LAN directory This window allows you to set up IPv6 LAN Auto Configuration When you are finished click the Save Apply button ...

Page 29: ...application or creating your own Custom application Click the Add button to configure port triggering You can configure the port settings on this window by clicking the Select an application radio button and then using the drop down list to choose an existing application or by clicking the Custom application radio button and entering your own Application Rule in the field provided Click Save Apply...

Page 30: ...visible to agents on the Internet with the right type of software Keep in mind that any client PC in the DMZ will be exposed to various types of security risks If you use the DMZ take measures such as client based virus protection to protect the remaining client PCs on your LAN from possible contamination through the DMZ To designate a DMZ IP address type in the IP Address of the server or device ...

Page 31: ...ring Outgoing This window allows you to create a filter rule of Outgoing Click change default policy to change the mode of policy Now default policy is BLOCK it means all outgoing IP traffic from LAN is blocked but some IP traffic can be accepted by setting up filters If you are setting up the outgoing IP filtering click the Add button Now default policy is ACCEPT it means all outgoing IP traffic ...

Page 32: ... Active Outbound IP Filtering table IP Filtering Incoming This window allows you to create a filter rule of Incoming Click change default policy to change the mode of policy Now default policy is ACCEPT it means all incoming IP traffic from WAN is accepted but some IP traffic can be blocked by setting up filters If you are setting up the incoming IP filtering click the Add button ...

Page 33: ... WAN is blocked but some IP traffic can be accepted by setting up filters If you are setting up the incoming IP filtering click the Add button Enter the information in the section Explanations of parameters are described below Click the Apply Save button to add the entry in the Active Inbound IP Filtering table ...

Page 34: ...n of a device This section will allow users to block devices with certain MAC addresses on the LAN To configure for MAC address blocking enter the username into the Username field click Browser s MAC Address to have MAC address of the LAN device or click Other MAC Address and enter a MAC address manually Tick the checkboxes for the desired individual days of the week and enter desired Start Blocki...

Page 35: ...anual 35 URL Filter This window allows you to set up URL Filter on the Router Choose URL List Type Exclude or Include first and click Add button Enter the URL address and port number then click Apply Save to add the entry to the URL filter ...

Page 36: ...itive applications such as VoIP where it may help prevent dropped calls Large amounts of non critical data can be scaled so as not to affect these prioritized sensitive real time programs To access the QoS Queue Management Configuration window click the Quality of Service button in the Advanced Setup directory This window allows you to set up QoS on the Router When you are finished click on the Sa...

Page 37: ...al 37 Queue Config Click the Add button to add a QoS Queue Configuration table entry This window allows you to configure a QoS queue entry and assign it a specific network interface Click the Apply Save button to save and activate the filter ...

Page 38: ...Appendix A Troubleshooting V52 User Manual 38 QoS Classification Choose Add or Remove to configure network traffic classes ...

Page 39: ...gn a queue that defines the precedence and the interface and optionally overwrite the IP header DSCP byte A rule consists of a class name and at least one condition Please remember that all of the specified conditions on this window must be met for the rule to take effect Click the Apply Save button to save and activate this rule ...

Page 40: ...system default gateways but only one will be used according to the priority with the first being the highest and the last one the lowest priority if the WAN interface is connected Priority order can be changed by removing all and adding them back in again Click the Apply Save button when you are finished Static Route Click the Add button on the Routing Static Route window to access the following w...

Page 41: ...nter the static routing information for an entry to the routing table Click the Apply Save button when you are finished Policy Routing Click the Add button on the Policy Routing Settup window to access the following window displayed on the next page ...

Page 42: ...ivate RIP for the device select the Enabled radio button for Global RIP Mode To configure an individual interface select the desired RIP version and operation followed by placing a check in the Enabled checkbox for the interface Click the Save Apply button to save the configuration and to start or stop RIP based on the Global RIP mode selected ...

Page 43: ...resses for the system In ATM mode if only a single PVC with IPoA or static IPoE protocol is configured Static DNS server IP addresses must be entered DNS Server Interfaces can have multiple WAN interfaces served as system dns servers but only one will be used according to the priority with the first being the higest and the last one the lowest priority if the WAN interface is connected Priority or...

Page 44: ...enabled to allow remote access to a host by clicking a hyperlinked URL in the form hostname dyndns org Many ISPs assign public IP addresses using DHCP this can make it difficult to locate a specific host on the LAN using standard DNS If for example you are running a public web server or VPN server on your LAN this ensures that the host can be located from the Internet if the public IP address chan...

Page 45: ...n account be setup with one of the supported DDNS servers prior to engaging it on the Router This function will not work without an accepted account with a DDNS server UPNP To access the UPnP Configuration window click the UPnP button in the Advanced Setup directory This window allows you to Config UPnP Proxy Click the Apply Save button when you are finished ...

Page 46: ...n window click the DNS Proxy button in the Advanced Setup directory This window allows you to Config DNS Proxy Click the Apply Save button when you are finished Interface Group Interface Group supports multiple ports to PVC and bridging groups Each group will perform as an independent network ...

Page 47: ...ture you must create mapping groups with appropriate LAN and WAN interfaces using the Add button The Remove button will remove the grouping and add the ungrouped interfaces to the Default group Only the default group has IP interface Click Add to do advanced settings ...

Page 48: ...Appendix A Troubleshooting V52 User Manual 48 To create a new mapping group enter Group Name add interfaces to Grouped Interfaces Click Apply Save to save the changes ...

Page 49: ...rver button in the Advanced Setup directory This read only window display Storage Device info IPSec To access the IPSec Tunnel Mode Connections window click the IPSec button in the Advanced Setup directory This window allows you to configure IPSec Click Add New Connection to edit IPSec tunnel mode connections from this page ...

Page 50: ...Appendix A Troubleshooting V52 User Manual 50 This window allows you to advanced settings ...

Page 51: ...ooting V52 User Manual 51 Multicast To access the IGMP Configuration window click the Multicast button in the Advanced Setup directory Enter IGMP protocol configuration fields if you want modify default values shown below ...

Page 52: ...Security This page allows you to configure security features of the wireless LAN interface You may setup configuration manually or through WiFi Protcted Setup WPS You can select to configure WEP encryption Shared 802 1x WPA and WPA2 authentication ...

Page 53: ...2 User Manual 53 MAC Filter This page can help you to allow or deny certain MAC addresses to pass through or block out Click Add to see the following page Enter MAC Address and click Apply Save to add the MAC address to MAC filter ...

Page 54: ...ou to configure advanced wireless LAN interface Configuring these settings may increase the performance of your router but if you are not familiar with networking devices and protocols this section should be left at its default settings Click Apply Save to save the settings ...

Page 55: ...Appendix A Troubleshooting V52 User Manual 55 Station Info This page shows the authenticated wireless stations and their status Click Refresh to update the information ...

Page 56: ...Appendix A Troubleshooting V52 User Manual 56 Diagnostics Your modem is capable of testing your DSL connection with access to Diagnostics This window is used to test connectivity of the Router ...

Page 57: ...ick the Settings button in the Management directory This window allows you to backup your DSL Router configurations Click the Backup Settings button to save your Router configurations to a file on your computer This window allows Update DSL router settings You may update your router settings using your saved files Click the Update Settings button to update your Router configurations with a file on...

Page 58: ...allows Restore DSL router settings to the factory defaults Click the Restore DSL Settings button to restore DSL router settings to the factory defaults Internet Time To access the Time settings window click the Internet Time button in the Management directory ...

Page 59: ...Appendix A Troubleshooting V52 User Manual 59 This window allows you to set the Router s time configuration When you are finished click the Save Apply button ...

Page 60: ...nual 60 Access Control To access the Access Control windows click the Access Control button in the Management directory Passwords This window allows you to change the password on the Router When you are finished click the Save Apply button ...

Page 61: ...Appendix A Troubleshooting V52 User Manual 61 Reboot To access this window click the Reboot button in the Management directory To save your settings and reboot the system click the Reboot button ...

Page 62: ... remember it you will need to reset the Router to the factory default setting see question 2 which will set the password back to admin Note Please refer to the next section Networking Basics to check your PC s IP configuration if you can t see the login windows 2 How do I reset my Router to the factory default settings Ensure the Router is powered on Press and hold the reset button on the back of ...

Page 63: ...ISP and that your ISP username and password are correct 5 What can I do if my router can t be detected by running installation CD Ensure the Router is powered on Check that all the cables are firmly connected at both ends and all LEDs work correctly Ensure only one network interface card on your PC is activated Click on Start Control Panel Security Center to disable the setting of Firewall Note Th...

Page 64: ...circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help FCC Radiation Exposure Statement This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled environment This transmitter must not be co located or operating in conjunction with any other antenna or transmitter This equipment should be ins...

Page 65: ...e contact SmartRG Inc Phone 1 877 486 6210 If the equipment is causing harm to the telephone network the telephone company may request that you disconnect the equipment until the problem is resolved h If your home has specially wired alarm equipment connected to the telephone line ensure the installation of this device does not disable your alarm equipment If you have questions about what will dis...

Page 66: ... conformité de rf This transmitter must not be co located or operating in conjunction with any other antenna or transmitter This equipment should be installed and operated with a minimum distance of 20 centimeters between the radiator and your body Cet émetteur ne doit pas être Co placé ou ne fonctionnant en même temps qu aucune autre antenne ou émetteur Cet équipement devrait être installé et act...

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