www.smartpool.com
Problems
Possibilities/Solutions
SunHeater does not appear to be
heating the pool.
• Make sure that water is flowing through SunHeater by checking the flow at the pool return.
• Note the weather - has it been cloudy or raining?
• Use your pool cover at night to reduce heat loss.
• Refer to our order guide - pool size may require additional collectors.
Bubbles continue to appear from
the pool water inlet during
operation.
• Check the connections for leaks.
• Check the flow rate.
• Check the tubing for leaks or clogging.
SunHeater leaks
• Make sure connectors and hose clamps are tight and not defective.
TROUBLESHOOTING
SmartPool Inc. warrants to the original purchaser of the Solar Collector that the company will, at its option, repair or replace any solar collector that proves to be defective in either workmanship or
material upon prepaid return of the collector by the owner to SmartPool, Inc., subject to the provisions of the limited warranty stated above, and the exclusions and limitations set forth below.
SmartPool, Inc. will, pursuant to the terms of this warranty, at its sole option. either repair the collector at a nominal charge to the owner, or replace the collector per the pro-rated provisions stated
herein. All repaired or replaced collectors will be returned at the homeowner’s expense. The pro-rated basis for collector replacement is set forth above.
What is covered:
The solar collector is warranted to be free of defects in material and workmanship when leaving the factory.
What is not covered:
Hardware; including hoses, clamps and plastic fittings; Any damage due to freezing caused by or related to improper drainage, winterization, or storage; Damage, defects, malfunctions, or
other failures arising from use of the product which does not comply with the instructions provided by the manufacturer; Damage, defects, malfunctions, or other failure caused by or related to repairs performed
by any servicer other than an authorized service representative of SmartPool, Inc. Claims will not be accepted for a collector’s damage in transit unless damage to shipping container is noted at time of delivery on
the transport company’s delivery bill.
SMARTPOOL, INC. SHALL IN NO WAY BE LIABLE OR RESPONSIBLE UNDER ANY CIRCUMSTANCES OR IN ANY AMOUNT FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES OR FOR ANY
INJURY OR DAMAGES TO PERSON OR PROPERTY USING OR USED IN CONNECTION WITH THIS PRODUCT, OR FOR LOSS OF PROFITS OR OTHER COSTS OR EXPENSES OF ANY KIND OR
CHARACTER. THERE ARE NO OTHER WARRANTIES OR REPRESENTATIONS, EITHER EXPRESS OR IMPLIED, WHETHER OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR
OTHER, MADE BY SMARTPOOL, INC., OTHER THAN THOSE SPECIFICALLY SET FORTH IN THIS WARRANTY. NO PERSON, FIRM, OR CORPORATION IS AUTHORIZED TO MAKE ANY
REPRESENTATIONS, OR INCUR ANY OBLIGATIONS IN THE NAME OF OR ON BEHALF OF SMARTPOOL, INC., EXCEPT AS STATED HEREIN. THIS WARRANTY IS EXPRESSLY UNDERSTOOD TO
BE THE EXCLUSIVE REMEDY AVAILABLE TO THE PURCHASER, AND THIS WARRANTY CONTAINS THE FULL AND COMPLETE AGREEMENT BETWEEN SMARTPOOL AND THE PURCHASER.
THIS WARRANTY SETS FORTH THE ONLY OBLIGATIONS OF SMARTPOOL WITH REGARD TO THIS PRODUCT, AND THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION
ON THE FACE HEREOF.
The representations set forth herein are the only representations made by SmartPool, Inc. with respect to the product, and this warranty does not constitute either a performance or
satisfaction guarantee. It is the responsibility of the product owner to regularly test and check the product for proper function and safety.
This warranty gives the original purchaser specific legal rights. You may have other rights depending on where you live.
ALL WARRANTY CLAIMS MUST BE HANDLED DIRECTLY
WITH SMARTPOOL. DO NOT RETURN TO YOUR DEALER. SMARTPOOL ACCEPTS CLAIMS FROM POOL OWNERS ONLY.
FIVE YEAR WARRANTY
Five year limited warranty from date of purchase with one year full.
After the first year, the claimant shall pay the list price at the date of the claim less one-sixtieth (1/60) of that
price for each full month remaining in the warranty period.
1) Call 1-732-730-9880 to initiate a claim.
2) You will receive an instruction package within 10 days.
3) Please allow 2-4 weeks for warranty claims to be settled.
4) If you do not receive your collector within 6 weeks, please cal SmartPool Warranty
Department Monday through Friday at 1-732-730-9880.
SMARTPOOL SOLAR COLLECTOR
F i v e Ye a r L i m i t e d W a r r a n t y
( Va l i d f o r N o r t h A m e r i c a O n l y )
To File a Claim:
