-6-
Troubleshooting
Solutions:
a. Install batteries correctly.
b. Replace with new batteries.
c. Tighten the screw completely.
d. Pull out the cylinder and plug it into the hole
deep enough.
e. Polish the cylinder with abrasive paper.
1. Unable to lock
(No DiDi Sound when insert the cylinder)
Reasons:
a. Install batteries improperly.
b. Low battery.
c. Battery cover is not screwed well.
d. The lock cylinder is not plugged to
the bottom.
e. The lock cylinder has been oxidized
and causes bad connection.
Solutions:
a. Turn on Bluetooth.
b. Stay closer to pair.
c. Change batteries.
d. Turn off Bluetooth then on or restart your
phone.
e. Reinstall batteries and pair with Bluetooth
devices.
4. Indicated Unlocked status
Reasons:
a. Mobile phone Bluetooth is off.
b. The distance between the lock
and phone is too far.
c. Low battery of the lock.
d. Not enough storage of mobile
phone.
e. Program stuck.
Solutions:
a. Change batteries.
b. Sign out from the app, turn off Bluetooth,
then on, and open the app
.
c. Plug the cylinder to the bottom completely to
restore the lock bar, then turn off Bluetooth
and on, unlock the device after pairing
.
5. Failed to unlock
Reasons:
a. Low battery
b. App stops
c. The lock bar hasn’t been adjusted
completely to unlock status.
Solutions:
a. Turn on the app vibration function.
b. Bluetooth off or place the phone 12 meters
away from the locks to test the alarm function.
c. Alarm goes off one time after first touch, 5
seconds later if the lock senses vibration,
alarm will be triggered.
6. Alarmed failed
Reasons:
a. The vibration function is off.
b. No alarm under Bluetooth pairing
condition(anti-burglar mode will
be on when user leaves).
c. Alarm will be postponed in case
of triggering by mistake.
Solutions:
a. Clean mobile phone cache junk, turn off
the phone and restart.
b. Change another phone or return the lock.
(under the premise that no impact on further sale)
7. Too slow to connect
Reasons:
a. Not enough storage of phones
or too much phone garbage.
b.
Old model phone which runs
slowly.
Solutions:
a. Follow the user manual and lock it till you
hear DiDi sound after pressing the lock
button then search and pair it.
b. Turn on Bluetooth.
c. Turn on GPS
d. Turn off Bluetooth of the other phone.
e. Move to new position and try again.
2. Fail to pair
Reasons:
a. unlocked status.
b. Blueooth is off.
c. Phone’s GPS is off.
d. The lock is paired with the other
phone.
e. Interfered by other Bluetooth
signals nearby.
Solutions:
a. Type correct code.
b. Turn off Bluetooth then on, then re-enter
password.
c. Find out the correct password
.
d. Move to new position and try again.
3. Password error
Reasons:
a. wrong code.
b. System recognition error.
c. Password has been changed.
d. Interfered by other Bluetooth
signals nearby.
