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2. No symbol after inserting the test strip. Please check:
• Did you insert the test strip correctly? The strip needs to be
inserted arrow up in the direction of the arrow.
3. No symbol after inserting the check strip. Please check:
• Did you insert the dark-blue check strip correctly? The writing
must be to the top.
4. No measurement after blood sample has been sucked in. Please check:
• Is the reaction zone filled completely (red)? Repeat the
glucose test with a new strip.
• Did you insert the test strip correctly (see 2.)?
• Does the display read „ERR“? The inserted test strip was
already used. Please use a new test strip.
5. Blood glucose result too high / low. Please check:
• Was the test strip exposed to air for a long time? Take out
the strips from the vial directly before the measurement,
since humidity and other environmental influences may affect
the test result.
• Was the test strip vial tightly closed? Humidity and other
environmental influences may affect the test results!
• Alternatively, check the function of your device with the
check strip. If after 3 seconds the message “OK” appears on
the display, the device is working properly.
If this is not the case, please contact your local supplier.
