Technical Support
13
For additional information about SmartDisk products, please visit our Home
Page: www.smartdisk.com
If you need to speak with technical support, the e-mail and phone numbers are
provided below. Before calling SmartDisk for technical support, turn on your
computer and call from a phone near the computer.
Please have the following information on hand for your call:
• The serial number on the back of your SmartDisk VST FireWire Portable
CD-R/W Drive
• The part number of the Installation Disk
• The version number of your operating system and any software you are
having problems with
• The precise error description or error message displayed
• The name and model of your computer and any other hardware involved
in the problem
• Is the problem reproduced every time?
• Has this problem occurred before? If it is a new one, have you recently
changed your computer configuration?
home page
• • • • • • • • • • • • • • • • • • • • •
www.smartdisk.com
• • • • • • • • • • • • • • • • • • • • • • • • • • •
phone
• • • • • • • • • • • • • • • • • • • • • • • • • •
(978) 635-8282
fax
• • • • • • • • • • • • • • • • • • • • • • • • • • • • • •
(978) 635-8283
