SmartCam A12VT, Quick Start Manual, Page: 46 / 48

40
TROUBLESHOOTING
Problem Possible Cause Solution
No action or image
after powered on
Power supply failure Check power supply
Power adapter damaged Replace power adapter
Power cable connection got loosen Check & reconnect
No self-testing after
powered on, or
with motor noise
Power cable is too long Use a shorter cable
Power adapter damaged Replace power adapter
Mechanical failure Repair
Not controllable
from remote
controller
Low battery of remote controller Change battery for remote controller
Exceed remote control distance Control within distance of 8M
After power on, self-
test successfully,
but not controllable
Wrong address / protocol / baud rate Check & set again
Wrong connection or open circuit
of RS-232 cable
Check & reconnect
Video loss when
pans / tilts / zooms
Power cable is too long Use a shorter cable
Power adapter damaged Replace power adapter
Video cable not properly connected Replace with a good video cable
Video captured after
connected to digital
video interface of a
capture device is not
good as the video
captured after
connected directly
analog video
interface of the
capture device
Different video capture devices have
different video capturing
performance, image quality maybe
worse after it has been converted
from analog to digital
Consult video capture device
supplier for more information