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Online support

Our team is here to help you make the most of your Power Pad and
Grid 3. You can raise a support ticket over email, use our online chat
box or search the knowledge base.

thinksmartbox.com/smart-support

Online chat

Online chat support is available from our website. The chat window
appears in the bottom right of

thinksmartbox.com

. Opening hours are

listed on the website. You can use Online chat to talk to a member of
our support team.

Remote support in Grid 3

Our support team can use a remote connection to deliver hands on
support over an internet connection. If you are asked to create a
remote support session you can do this directly in Grid 3. Go to

Menu –

Help

then select

Remote Support.

7.1

Smartbox Support

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Summary of Contents for Power Pad

Page 1: ...Manual Created by ...

Page 2: ...Power Pad Manual Version 1 0 English UK Copyright 2017 Smartbox Assistive Technology thinksmartbox com ...

Page 3: ...o communicate using symbols or text with powerful speakers to project your voice Access your social media profiles and email SMS text messaging and control Windows applications Jump into YouTube and your online communities complete homework and documents The Power Pad is designed to connect you to the world ...

Page 4: ... 2 1 Mounting your Power Pad 2 2 Setting up your speech and audio 2 3 Using headphones and audio feedback 2 4 Screen brightness 2 5 Internet and network settings 2 6 Bluetooth 3 Access 3 1 Eye gaze 3 2 EyeTech QuickACCESS 3 3 Switch access 3 4 Using a SmartNav or other pointer access 3 5 Touch access 3 6 Keyboard and mouse 3 7 Voice activation and access 5 7 8 9 11 13 15 17 19 21 23 24 25 26 27 29...

Page 5: ... control your Power Pad from Grid 3 6 Looking after your Power Pad 6 1 Software updates 6 2 Getting the most from your battery 6 3 Cleaning and storing your Power Pad 7 Appendices 7 1 Smartbox Support 7 2 Specification 7 3 Safety notices 7 4 Statement of compliance 7 5 Battery warnings 7 6 Notes 5 7 8 9 1 3 5 17 9 21 23 24 25 26 27 29 33 34 36 38 40 41 43 45 47 51 54 57 59 60 61 63 65 68 69 71 73 ...

Page 6: ...5 ...

Page 7: ...6 1 Getting started ...

Page 8: ...Power lead Daessy and Rehadapt mounting plates including screws and screwdriver Port label stickers Manual Grid 3 training pack Support magnet Cleaning cloth Included Software Grid 3 EyeTech QuickACCESS software 1 1 What is included with your Power Pad ...

Page 9: ...rds to symbol based core vocabularies as well as tools to access the internet social media and more Grid 3 is fully customisable from controlling your synthetic voices pitch and speed to creating your own resources so you can speak how you want Throughout this manual we use the included Grid 3 software to configure Power Pad and its settings Where appropriate we will also include where settings ar...

Page 10: ...9 1 3 Features Front camera Touch screen Infrared learning window Eye gaze camera 2 x USB 2 0 ports Charging port Adjustable stand SmartNav mount ...

Page 11: ...10 Rear camera Infrared transmitter Mounting plate Speakers External battery 2 x 3 5mm switch ports On off button Headphone and microphone port ...

Page 12: ...hut down the Power Pad completely It is also recommended to shut the device down before it is stored for transit Grid 3 Many grid sets allow the user to switch off the Power Pad with the Turn off computer command For more about these commands see Section 5 2 Windows Open the Start Menu and tap the Power icon From here you can select Sleep Shut down and Restart Selecting Shut down will power down t...

Page 13: ...ght hand side of the Power Pad A full charge will take up to 8 hours The Power Pad will charge its internal battery before the external battery There is an indicator LED above the charging port This will blink while the device is charging For more information on looking after your battery see section 6 2 ...

Page 14: ...the device down To remove the external battery lift the catch in the centre of the battery Pull the battery down and away from the Power Pad To insert a charged external battery place the battery bottom first into the Power Pad then push the top into place until the catch clicks External battery 1 5 ...

Page 15: ...14 Charging the external battery The external battery can be charged away from the Power Pad using the Power Pad external battery charging dock sold separately ...

Page 16: ...d Explorer Open Grid 3 menu Close Grid 3 Maximise Minimise Current user Grid sets Folder Next page The Power Pad can either be set to start Grid 3 automatically which by default will take you to Grid Explorer or will show the Windows desktop ...

Page 17: ...16 Windows Date and time Start menu Action centre and notifications Search Smartbox apps Power options Settings User settings ...

Page 18: ...17 ...

Page 19: ...18 2 Using your Power Pad ...

Page 20: ...nd from the bottom and adjust the angle to suit you When finished you can push the stand back in the stand will lock into place Using a desk ﬂoor or wheelchair mount The Power Pad is supplied with both Daessy and Rehadapt mounting plates so you can securely position your device 2 1 Mounting your Power Pad Daessy mounting plate Rehadapt mounting plate ...

Page 21: ...a towel cloth or newspaper Use the supplied screwdriver to remove the four screws that secure the mounting plate to the Power Pad Once unscrewed remove the mounting plate and replace with the plate that you require Use the screws supplied with the plate to attach the new plate and tighten with the provided screwdriver The screws should be firmly tightened so they do not come loose ...

Page 22: ... can help you navigate Grid 3 by reading out labels words and actions Grid 3 settings The audio settings in Grid 3 are found in Settings Speech Speaking You can select your speaking voice and configure its pitch and speed This is the voice that is projected from the Power Pad s main speakers You can choose from voices that are included with Grid 3 or download and purchase more from the list 2 2 Se...

Page 23: ...bar By right clicking or long pressing on the Speaker symbol From here you can access the Volume mixer Playback devices Recording devices and Sounds If you are having issues with hearing certain audio it is good to check you haven t muted one of the sound channels ...

Page 24: ...edia audio through headphones If you want to listen to media such as music and videos privately whilst still speaking aloud you can use the headphone socket In Windows tap the speaker icon on the taskbar and select Power Pad headphones Tip You can also use USB or Bluetooth headphones or headsets with your Power Pad Connected audio devices will be displayed in the audio device list in Grid 3 and wi...

Page 25: ...edit mode and are found under Grid 3 Commands when you create a cell These cells can be set to cycle the brightness increase or decrease the brightness of the screen or set the screen to a specific value Tip Using these commands you could create a cell that sets your Power Pad to night mode or a low brightness when you are watching TV or a movie Windows Windows display settings are found in Settin...

Page 26: ...ect your preferred network and enter the network password if applicable You can also choose to remember the connection Network settings More detailed network settings in Windows are located in Settings Network Internet From here you can view the status of your internet connection configure how the wi fi connects to public and open networks set up a VPN and more 2 5 Internet and network settings ...

Page 27: ...dows go to Settings Network and Devices then select Bluetooth Toggle the tab to On and your Power Pad will start scanning for nearby devices Depending on the device you are connecting to your Power Pad you may need to type in a pairing code Refer to the instructions for your bluetooth devices for more information Tip Be aware that leaving Bluetooth switched on while not in use can impact battery l...

Page 28: ......

Page 29: ...3 Access methods 28 ...

Page 30: ...r eye gaze access It is important to have the Power Pad set up securely for eye gaze access Using either the built in stand or mounting the Power Pad to a floor desk or wheelchair mount see Mounting the Power Pad position the Power Pad between 40cm and 75cm from your eyes 3 1 Eye gaze Desk stand Floor stand Reclined position You can also tilt the Power Pad to match head position ...

Page 31: ...n you will be asked to follow targets around the screen and the camera will score how accurate you are in holding your gaze in each location In Grid 3 open Settings Access and select Eye gaze Selecting Calibration will bring up the Calibration options You will see the Monitor which gives you a real time image of how the camera is currently tracking your eyes Under the Calibration options you can s...

Page 32: ... be given your calibration results You do not need to calibrate every time you use the device Calibration is recommended if there has been a change in environment a change in positioning or you are noticing accuracy issues Improving your calibration Once you have completed your calibration you can use the Improve calibration option to focus on any problem areas This is a good opportunity to check ...

Page 33: ... the Calibration command You can also use the Improve calibration command to focus on any difficult areas Configuring eye gaze options Grid 3 gives you a range of options to customise how eye gaze access works for you These can be configured by navigating to Settings Access Eye gaze ...

Page 34: ...brate the eye gaze camera without opening Grid 3 Note that if the QuickACCESS software is shut down whilst are using Grid 3 you will no longer be able to use eye gaze access To restart eye gaze access close Grid 3 and open the QuickACCESS software from the Start menu 3 2 EyeTech QuickACCESS QuickACCESS The QuickACCESS Start menu tile QuickACCESS settings screen ...

Page 35: ...ckets labelled S1 and S2 respectively Once connected go to Settings Access Switches in Grid 3 Selecting Connection will display a list of potential switches If you tap your switch it will highlight in green Radio switches You can use a Radio Switch Transmitter with the Power Pad to give you wireless switch access Simply connect one or two switches to the Radio Switch Transmitter sold seperately an...

Page 36: ...tter is broadcasting on See the Radio Switch Adapter manual for more information Bluetooth switches If you want to connect a Bluetooth switch to your Power Pad follow the pairing instructions provided with your switch Make sure you have Bluetooth enabled on your Power Pad You can then configure the switch as normal ...

Page 37: ...r a SmartNav head pointer If your SmartNav has a magnetic mount the SmartNav will attach firmly to the top of the Power Pad screen For more information about the magnetic mount see thinksmartbox com smartnav pro Installing the SmartNav software SmartNav software can be downloaded from naturalpoint com smartnav support downloads html Download and install the SmartNav software Once installation is c...

Page 38: ...Nav including starting the software on device start up Pointer options To configure how the pointer is used in Grid 3 open Settings Access Pointer From here you can select how you want clicks to activate how cells are highlighted and how the pointer works when in Computer control ...

Page 39: ...ect Activate options and how you would like highlights to appear as well as audio feedback Using the touch screen as a switch You can set the entire touch screen as a switch using Grid 3 These options are found in Settings Access Switches Select the Connection button under Configuration and use the drop down menu to select Touch screen 3 5 Touch access ...

Page 40: ... manner as Switch access Using a keyguard The Power Pad supports keyguards that can help you make accurate selections on the touch screen To mount a keyguard to your Power Pad see the instructions provided with your keyguard Pad see the instructions provided with your keyguard ...

Page 41: ...ice simply plug it into one of the USB ports found on the side of the Power Pad USB keyboards and mice will automatically be detected in Windows To connect a Bluetooth keyboard or mouse make sure that Bluetooth is switched on and follow the pairing instructions provided with your keyboard or mouse 3 6 Keyboard and mouse ...

Page 42: ... Hey Grid 3 followed by the cell text To turn the lights on speak Hey Grid 3 On Configuring Voice access The settings to configure voice access are found in Settings Access Voice From this screen you can select and test the microphone you wish to use Once you have selected your microphone under the Audio input option it is recommended to use the Configure tool and to use 3 7 Voice activation and a...

Page 43: ...42 Improve accuracy to read out several test sentences You can set the Wake up phrase by default this is Hey Grid 3 and adjust the amount of time you have between saying the phrase and the cell text ...

Page 44: ......

Page 45: ...4 Environment Control 44 ...

Page 46: ...l lights doors windows and more The Environment Control settings are found in Grid 3 under Settings Environment control Transmitters The Power Pad has two built in transmitters A GEWA infrared transmitter is found on the rear of the device and either an EasyWave or Z Wave transmitter is built into the device for radio control 4 1 Introduction to Environment Control The infrared transmitter and its...

Page 47: ...Environment control ready with two built in grid sets Servus Environment Control and Simple Servus Environment Control Both of these grid sets have been built to work with as many devices you may have and can act as a template for your accessible home ...

Page 48: ...s you need to teach your Power Pad the infrared codes Create an accessory In Grid 3 go to Settings Environment control Under the Accessories heading tap Add You will see a list of various accessories Select the type you would like to configure for example Television and you will be taken to the learning screen 4 2 Infrared controls ...

Page 49: ...n on the right hand side of the window The Learn infrared window will appear and you will be asked to follow the on screen instructions Remember to point your remote directly at the front of the Power Pad Once complete the action will turn green and you can test the recording by tapping Transmit now Follow these steps for each corresponding action that appears on your remote then click OK to save ...

Page 50: ... accessory for example you have a TV in the bedroom and in the living room you can use auto content cells in your grid sets These toggle between accessories of a similar type Unique infrared commands If you have an accessory or toy with only a few functions you can use the Infrared command to create a cell that transmits a specific action ...

Page 51: ...eady have pre programmed codes to save you time These files are stored as remote files To find our list of remotes visit thinksmartbox com ir remotes From here you can access and download our latest remote files To install a remote file download the the file your need close down Grid 3 and open your File Explorer Navigate to C Users Public Documents Smartbox Grid 3 Environment Control Accessories ...

Page 52: ...cket Pairing an Easywave socket Go to Settings Environment control and tap on Transmitters You will see Easywave is listed and ready to configure Highlight EasyWave and tap Configure You then need to assign a button to the socket Select one of the buttons from the menu and click Rename This will be helpful if you are going to be using more than one socket Give the button a recognisable name and pr...

Page 53: ...ransmit A to toggle the socket to on and Transmit B to toggle it off Adding the paired socket to an accessory Once your socket has been paired you can assign it to an accessory to use it in the Servus Environment Control grid sets In Settings Environment control under the Accessories heading tap Add From the Add accessory window select Socket and tap Next You can now give the accessory a name This...

Page 54: ...select the Off action and assign this to the name of your button followed by B Tap OK to save your settings and return to the Environment control window You will now see your Socket listed under Accessories and will be able to use it in your Servus Environment control grid set To test you can use the Fan grid to toggle the socket on and off ...

Page 55: ...e Support Documents folder Start Support Documents Run the CallCentre exe installer Once complete the software will open and will be ready to pair On your smartphone You will need to install the Remote Phone app to your phone To find the app open your phones web browser and navigate to www justremotephone com The Just Remote Phone app is paid for you will need a Google Account on your phone to com...

Page 56: ... your Power Pad then in Grid 3 open Settings Phone At this point Grid 3 will request access to CallCenter Tick the remember answer box in the pop up then tap Grant Now you can open an SMS or phone grid set such as Fast Talker 3 and use the mobile functions ...

Page 57: ...56 ...

Page 58: ......

Page 59: ...5 Grid 3 ...

Page 60: ...hich user you would like to use If you have a Primary User set you can select a grid set to open automatically by opening Settings and selecting your user name and choose the grid set under the Startup heading Editing grid sets Grid 3 has a complete suite of tools designed to make editing and creating grids simple Opening edit mode will enable you to make changes to the grid you are currently usin...

Page 61: ...dby computer command you can use your access method to switch the screen back on This command displays a cell with the remaining battery life as an icon This command displays a cell with the remaining battery life as a percentage This command will take the user back to Grid Explorer to choose another grid set This command can be set to cycle through several brightness levels The rest cell will dea...

Page 62: ......

Page 63: ...6 Looking after your Power Pad ...

Page 64: ...nstall the latest version of Grid 3 Tip You can opt in to Early access updates from the Settings Computer window in Grid 3 An early access release may have new features but be aware that these may be untested with your device and are subject to change Smartbox update You will find Smartbox update software in your Start menu by default Opening the program and clicking Next will begin an Automated i...

Page 65: ...ity From this screen you will see the status of any pending updates You can choose to switch off automatic updates Note that this does not stop Microsoft delivering security updates Microsoft rolls out larger Windows updates roughly once a year At Smartbox we will test these internally before we advise whether the update is ready for Power Pad ...

Page 66: ... eye gaze Total time 9 hours Charging time The Power Pad s internal battery will take approximately 2 hours to fully charge The external battery when connected to the Power Pad will take up to 8 hours to fully charge The batteries charge simultaneously How the Power Pad batteries discharge The Power Pad will always use the external battery before its internal battery Viewing your remaining battery...

Page 67: ...ou many wish to take some time away from your device or turn off the screen to watch TV Sleep screen enables you to turn the Power Pad screen off when you choose and wake it up again using your chosen access method Once activated the Sleep screen command will power down the screen To reactivate the screen activate your access method again If you are using eye gaze access gazing at the centre of th...

Page 68: ...o access the device Brightness commands You can use the Brightness commands in Grid 3 to increase or decrease the brightness of the screen If you are looking to conserve battery having the brightness set to low can help Smartbox recommends the brightness of the screen be set to 70 ...

Page 69: ...ower Pad Do not spray cleaning fluid gel or polish directly onto your Power Pad and do not immerse the device in water Storing your Power Pad When not in use your Power Pad should be stored safely Do not rest or press hard objects against the screen You should also remove the external battery and disconnect any USB devices that are connected Note the vents on the side of the Power Pad should not b...

Page 70: ......

Page 71: ...7 Appendices ...

Page 72: ... from our website The chat window appears in the bottom right of thinksmartbox com Opening hours are listed on the website You can use Online chat to talk to a member of our support team Remote support in Grid 3 Our support team can use a remote connection to deliver hands on support over an internet connection If you are asked to create a remote support session you can do this directly in Grid 3 ...

Page 73: ...our UK support team 9am 5 30pm 5pm Fridays by phone 44 0 1684 578868 If your Power Pad was supplied outside of the UK please contact you local Smartbox Partner You can find our international partners here thinksmartbox com where to buy Facebook Community The Smartbox Facebook Community is a great way to meet chat and network with other Smartbox users Not only is it a great place to ask questions a...

Page 74: ...ro Display Intel HD 1920 x 1080p EyeTech TM5 Eye Gaze camera Operating distance 40 75cm Head motion box Width x Height x Depth 31 5 x 22 5 x 35cm Single or binocular tracking Access 2 x USB 2 0 ports 2 x 3 5mm switch ports 3 5mm audio port Touch screen Radio switch receiver Environment control GEWA infrared transmitter EasyWave or Z Wave radio control 7 2 Specification ...

Page 75: ...ectivity Dual band Wireless 11ac abgn Bluetooth 4 0 LE Other information Front camera 2 megapixel Rear camera 5 megapixel Battery life with eye gaze on 9 hours Battery life with eye gaze off 15 hours Charge time Up to 8 hours Dimensions 355 x 266 x 70 mm Weight 3 4Kg ...

Page 76: ...e at a safe level Power supply and batteries The Power Pad contains two rechargeable batteries All rechargeable batteries degrade over time and usage The possible usage time for the Power Pad after a full charge can become shorter over time The Power Pad uses lithium ion batteries For optimal performance these should not be charged at extreme temperatures below 0 C and above 45 C At these temperat...

Page 77: ...wer source the device will shut down to avoid damaging the battery The operating system will attempt to do this as safely as possible however it is recommended to attach the power lead or a charged external battery Shipping devices with lithium ion batteries is subject to regulations check with your postal service or courier before shipping to ensure safe delivery of your device Traveling with you...

Page 78: ...shut down before storing or placing into a bag Mounting Follow both the Power Pad and mounting stands instructions when attaching the Power Pad to a stand While we have taken every precaution to ensure this is an easy and safe process it is up to you to ensure the device is mounted safely Emergencies The Power Pad should not be your only way of making an emergency call or raising an alarm Safety I...

Page 79: ...Pad contains an infrared eye gaze camera This does not affect many people who suffer photosensitive epilepsy however if you feel odd or nauseous when in front of the Power Pad move away from the device and consult a medical professional Eye gaze safety Prolonged use of an eye tracker as a pointing device may strain eye muscles The user should take frequent breaks and rest if eye fatigue is noticed...

Page 80: ...e external battery should be disposed of in accordance to your local regulations for the disposal of batteries Warranty The Power Pad is covered under the standard 2 year warranty from time of purchase Repairs The Power Pad is not a user serviceable device In the event that your device requires repair please contact your local reseller For more information visit thinksmartbox com ...

Page 81: ...EE and should not be disposed of as unsorted municipal waste Please utilise your local WEEE collection facilities in the disposal of this product 2004 108 EC EMC Electromagnetic Compatibility Directive 2006 95 EC LVD Low Voltage Directive The Power Pad complies to 2011 65 EU RoHS 2 Restriction of hazardous substances Directives WEEE FCC Statement The Power Pad complies with Part 15 of the FCC s Ru...

Page 82: ...r use with the equipment and refer to the manufacturer s instructions or equipment manual for proper charging instructions Do not use any other battery with the equipment unless approved by Smartbox Battery usage by children should be supervised Keep the battery clean and dry Wipe the battery with a clean dry cloth if it becomes dirty Do not leave a battery on prolonged charge when not in use Afte...

Page 83: ...82 7 6 Notes ...

Page 84: ...thinksmartbox com PP MAN A ...

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