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SMART Smart Board M600 series, User Manual

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SMART Smart Board M600 series User Manual Download Page 33

CHAPTER 5

MAINTENANCE AND TROUBLESHOOTING

27

smarttech.com/kb/170410

Symptoms

Cause

Solution

The SMART software
icon doesn’t appear
in the notification area
(Windows) or dock
(Mac).

SMART Board Tools isn’t running.

Start SMART Board Tools.

For Windows computers, select

Start > All Programs > SMART
Technologies > SMART Board
Tools 2013

.

For Mac computers, select

Finder

> Applications > SMART
Technologies > Board Tools

.

SMART Product Drivers isn’t installed Install SMART Product Drivers on

your computer. For details about
installing SMART Product Drivers,
see

Installing SMART Product

Drivers

on page 7.

The orientation
procedure doesn’t
proceed to the
second point.

The computer could be sending
input to an application other than the
interactive whiteboard’s orientation
screen.

Press ALT+TAB on the keyboard
to change your operating
system’s focus to the interactive
whiteboard’s orientation screen.
Alternatively, open SMART
settings and select

Orient/Align

the SMART Product

.

Summary of Contents for Smart Board M600 series

Page 1: ...Was this document helpful smarttech com docfeedback 170410 SMART Board M600 series interactive whiteboards USER GUIDE SBM680 SBM685 SBM680E SBM685E SBM680V SBM685V ...

Page 2: ...the interference at his own expense Trademark notice SMART Board SMART Notebook DViT SMART Ink smarttech the SMART logo and all SMART taglines are trademarks or registered trademarks of SMART Technologies ULC in the U S and or other countries Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the U S and or other countries Mac is a trademark of Apple I...

Page 3: ...cautions in this user s guide and the included warnings document The included warnings document describes the safe and correct operation of the SMART Board interactive whiteboard and its accessories helping you to prevent injuries and equipment damage NOTE In this document the term interactive whiteboard refers to the interactive whiteboard and its accessories and options ...

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Page 5: ...nd orienting the interactive whiteboard 9 Calibrating the interactive whiteboard 9 Orienting the interactive whiteboard 10 Chapter 4 Using the interactive whiteboard 13 Using the pen tray 14 Using SMART Ink 17 Using gestures dual touch and dual write 17 Updating SMART software 22 Chapter 5 Maintenance and troubleshooting 23 Tips for trouble free performance 23 Cleaning the interactive whiteboard 2...

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Page 7: ...ollaborative lessons create or edit documents visit websites play video clips and more by touching the interactive surface with your finger or the included pen When you connect the interactive whiteboard to a computer and a projector the computer image displays on the interactive surface You can write over any application in digital ink and then save these notes to a file in SMART Notebook collabo...

Page 8: ... features are available on the pen tray SBM680 as part of projector system SBM685 as part of projector system SBM680E SBM685E Pen tray with projector controls The pen tray connects to the interactive whiteboard and holds the two included pens The pen tray features color select buttons to change digital ink colors Power and volume controls are available on the pen tray as are the on screen keyboard...

Page 9: ...projector casts the image onto the interactive whiteboard l The interactive whiteboard detects contact with its screen and sends each contact point to the connected computer If your interactive whiteboard includes a pen tray with control and tool selection buttons use the pen tray buttons to select different tools For example when you press the left click button the interactive whiteboard interpre...

Page 10: ...mmunity when you choose a location for wall mounting the interactive whiteboard and adjust accordingly Choose a location that s far from bright light sources such as windows and strong overhead lighting Infrared IR lighting can cause issues with the performance of the cameras and can lead to unintentional or missed touches Ensure that you use the correct mounting hardware for the wall type You can...

Page 11: ... of EMI such as electric motors or fluorescent lighting ballasts l Don t bend USB cables sharply l Don t use USB plug adapters or passive USB wall plates Accessories and replacement parts For a full list of optional accessories that you can order for your SMART Board M600 series interactive whiteboard go to smarttech com accessories For a list of replacement parts for your SMART Board M600 series ...

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Page 13: ... image won t fill the interactive surface properly and can shimmer or appear distorted Set the projector to its optimal image resolution by following the instructions included with the projector and then set the computer s resolution to match If you need help changing the computer s resolution see the instructions included with your computer s operating system You might need to adjust the computer...

Page 14: ...Product Drivers on your Windows or Mac computer in order to write in digital ink and to use touch on the interactive whiteboard s surface For a complete list of computer requirements go to smarttech com downloads and browse to the latest SMART Notebook release notes applicable to your computer s operating system ...

Page 15: ...digital ink or ink removal in the appropriate location If you haven t used the interactive whiteboard before you must perform a calibration This process ensures that the cameras accurately track your finger and the pens on the interactive surface If the system detects a problem with calibration a warning bubble may also appear recommending that you perform a calibration To calibrate your interacti...

Page 16: ...rientation screen appears Orienting the interactive whiteboard After you install SMART Product Drivers on your computer and have completed the calibration procedure an orientation screen appears Orienting the interactive whiteboard ensures the greatest possible level of writing and touch accuracy Orient the interactive whiteboard any time the projector or interactive whiteboard has been moved sinc...

Page 17: ...410 3 Beginning at the first target on the screen touch the center of the target firmly with the tip of the pen and hold the pen steady until the target turns green When you lift the pen the target moves to the next point 4 Repeat step 3 on all the targets The Orientation screen closes ...

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Page 19: ...tions right clicking 19 Enlarging an area or object 20 Reducing the scale of an object 20 Scrolling horizontally or vertically 20 Rotating an object 20 Best practices for gestures and tools 20 Updating SMART software 22 When you touch the interactive whiteboard s surface the interactive whiteboard registers the horizontal and vertical or x and y coordinates on the interactive surface The computer ...

Page 20: ...e SMART Board M680 or M685 interactive whiteboard has several controls and indicators NOTES l SMART Board M680V and M685V interactive whiteboards feature a durable pen ledge that holds the two included pens rather than an interactive pen tray l For information on the different types of pen tray and pen ledge for each model see Differentiating SMART Board M600 series interactive whiteboard pen tray...

Page 21: ...r volume and input selection Understanding the Select button s status light The Select button s light also indicates the status of the interactive whiteboard The Select button s light is solid white when the system is working properly The following table shows the Select button s normal states If the light s behavior doesn t match a state listed here see General troubleshooting on page 25 ...

Page 22: ...t on the button you pressed turns on Solid amber The controller module is in service mode or the firmware is being updated Off You have selected a non standard digital ink color using SMART Notebook software or SMART Ink the interactive whiteboard isn t receiving power or the interactive whiteboard is in Standby mode If you re using a pen tray with projector controls the SMART or Epson for SMART p...

Page 23: ...ed computer the dynamic floating toolbar for SMART Ink appears on the screen You can use this toolbar to change the pen s color thickness or other properties temporarily or use some of SMART Ink s tools such as screen capture spotlight screen shade and so on To learn more about using SMART Ink and its toolbar visit the SMART Ink support page Here are a few quick links to get you started l Turning ...

Page 24: ...one finger including selecting an object and double clicking Single finger gestures include the following Selecting and deselecting an object clicking Quickly press and release the interactive surface to select or deselect an object or option This performs a standard mouse click NOTE This gesture starts applications if your computer s operating system is set to start applications on a single click...

Page 25: ...e right of that point to display the next page Press the screen and then quickly press again directly to the left of that point to display the previous page Multi finger gestures You can perform some gestures using two or more fingers including scaling scrolling and manipulating objects Multi finger gestures include the following Displaying menu options right clicking Using two fingers on the same...

Page 26: ...the entire page depending on the application Scrolling horizontally or vertically Use two fingers on the same hand to press the screen Keeping your fingers on the screen move up down left or right on the page Release your fingers when you re satisfied with the view Rotating an object Place one finger on either side of the object you want to rotate Keep one finger stationary and quickly move your s...

Page 27: ...HITEBOARD 21 smarttech com kb 170410 Hold your fingers perpendicular 90 to the interactive surface at the contact point 90 90 Keep your thumb and other fingers away from the interactive surface They can generate unintentional commands ...

Page 28: ...meras view Updating SMART software To update the computer s SMART software go to the SMART software download page or use SMART Product Update SPU To check for software updates 1 Click the SMART software icon in the Windows notification area or the Mac Dock and then select Check for Updates and Activation The SMART Product Update dialog box appears listing the SMART software products installed on y...

Page 29: ...the status light 29 Transporting the interactive whiteboard 31 Contacting SMART Support 31 Tips for trouble free performance The SMART Board interactive whiteboard is durable but take care to prevent any damage to it and its parts l Replace the pen when the nib wears out l Don t touch the interactive surface with sharp or pointed objects l Don t set up and use the interactive whiteboard in an area...

Page 30: ...ve whiteboard With proper care the interactive whiteboard will provide years of trouble free service Follow these tips to keep the interactive whiteboard clean CAUTION l Do not use harsh chemicals or abrasive cleaners on the interactive whiteboard l Don t spray cleaner directly onto the interactive surface Instead spray a light amount of cleaner on a cloth and then gently wipe the interactive surf...

Page 31: ...eractive surface Optimally each side of the image should extend almost to the edge of the interactive surface For more information about the projector go to smarttech com support If you re using an M680E or M685E interactive whiteboard with an Epson projector consult the projector s documentation Resetting the interactive whiteboard You can reset the interactive whiteboard by disconnecting and the...

Page 32: ...r laptop s user s guide for more information The computer is in standby mode Move the mouse or touch the interactive surface or any key on your keyboard to bring the computer out of standby mode The computer is off Turn on the computer or press the computer s reset button and then log on as usual The projected image is blurry too large or doesn t completely fill the interactive whiteboard s screen...

Page 33: ...chnologies Board Tools SMART Product Drivers isn t installed Install SMART Product Drivers on your computer For details about installing SMART Product Drivers see Installing SMART Product Drivers on page 7 The orientation procedure doesn t proceed to the second point The computer could be sending input to an application other than the interactive whiteboard s orientation screen Press ALT TAB on th...

Page 34: ... Board Tools For Windows computers select Start All Programs SMART Technologies SMART Board Tools 2013 For Mac computers select Finder Applications SMART Technologies Board Tools SMART Product Drivers isn t installed Install SMART Product Drivers on your computer For details about installing SMART Product Drivers see Installing SMART Product Drivers on page 7 Not all components of SMART Product Dr...

Page 35: ...ss SMART Settings SMART Settings opens 2 Select About Software and Product Support Tools Diagnostics The SMART Board Diagnostics window opens 3 Select Service Start 4 Close the SMART Board Diagnostics window and then close SMART Settings Troubleshooting using the status light If the interactive whiteboard has an active pen tray models SBM680 SBM680E SBM685 and SBM685E you can also use the Select b...

Page 36: ...ce isn t running Start SMART Board service To determine whether the SMART Board service is running open SMART Settings and check the message that appears at the bottom SMART Product Drivers isn t installed Install SMART Product Drivers on the computer For details about installing SMART Product Drivers see Installing SMART Product Drivers on page 7 A solid white status light indicates that the inte...

Page 37: ...com wheretobuy first Your reseller can often resolve the issue without delay Before you contact SMART Support ensure the following l You know the serial number of the interactive whiteboard l The computer specifications and operating system meet the minimum requirements for SMART Product Drivers l The USB and power cables are connected properly to the computer and interactive whiteboard l Device d...

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Page 39: ...ications for your product located at smarttech com SupportSBM600 Waste Electrical and Electronic Equipment and Battery regulations WEEE and Battery Directives Electrical and electronic equipment and batteries contain substances that can be harmful to the environment and to human health The crossed out wheeled bin symbol indicates that products should be disposed of in the appropriate recycling str...

Page 40: ...SMART TECHNOLOGIES smarttech com support smarttech com contactsupport smarttech com kb 170410 ...

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