SMART SBID-GX165, Installation And Maintenance Manual

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Chapter 6
Troubleshooting tools and apps
smarttech.com/kb/171744 71
Issue Solutions
The display can’t open a
SMART Notebook file. The Whiteboard app on SMART Board GX series interactive displays don’t support
SMART Notebook files. Use SMART Notebook software on the connected computer to
open a SMART Notebook file.
Resolving issues with Browser
Issue Solutions
Browser isn’t working correctly.
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Make sure the display is connected to a properly configured network and the network is
connected to the internet.
See Connecting to a network on page 25.
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Make sure Ethernet or Wi-Fi is enabled in Settings under Network settings.
See Network settings on page 75.
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If Browser can’t visit secure (https) websites, ensure the display’s date and time are
correct.
See Date, time, and language settings on page 76.
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Browser doesn’t support Flash or Java applets and will not function correctly if a web
page features these objects.
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Contact your network administrator.
You can’t find your downloads.
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Check the Downloads folder in File Manager.
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The display’s storage might be full. Delete files or move them to a USB drive for backup.
There is an issue with audio.
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Make sure the volume isn’t muted on the display’s remote control.
See SMART Board GX series interactive displays user guide ( smarttech.com/kb/171745 ).
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Turn up the volume.
See SMART Board GX series interactive displays user guide ( smarttech.com/kb/171745 ).
Resolving issues with EShare
Issue Solutions
The display’s name doesn’t appear in
the list of available devices.
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Make sure the network is configured properly.
See Connecting to a network on page 25.