SMART SBID-GX165 Installation And Maintenance Manual Download Page 61

Page: 61 / 97

Chapter 5

Troubleshooting the display

smarttech.com/kb/171744

Symptom

Troubleshooting steps

An app is missing or not available.

The app might not be included with the SMART Board GX series interactive display.

See

SMART Board GX series interactive displays user’s guide

(

smarttech.com/kb/171745

NOTE

Apps that require Google Play Services (such as the Google Play store) cannot be used on
the display.

The display isn’t turning on

Symptom

Troubleshooting steps

The status light isn’t lit.

Make sure the power cable is securely fastened to the power outlet and the display.

NOTE

If the power cable is connected to a power bar, make sure the power bar is securely
fastened to the power outlet and turned on.

Make sure the switch beside the AC power inlet is in the ON (I) position.

Make sure the power outlet is working by testing it with a different device.

Make sure the power cable is working by testing it with a different device.

The status light is lit red and the screen
is blank.

Press the

Power

button on the front of the display or on the remote control.

Restart the display.

See

Turning the display on or off

on page 53.

The status light is lit green, but the
screen is blank.

Wait up to 30 seconds, or press the

Power

button to determine if the problem is with an

external video source.

See

The screen is blank or there’s a problem with the image on the screen

on the next

page.

Press the

Home

button

on the front control panel. If the Home screen is displayed,

check the external video source and connecting cables.

Disconnect any cables from the display’s HDMI Output connectors (if used) to
determine whether equipment connected to the HDMI output port is causing the
problem.

Summary of Contents for SBID-GX165

Page 1: ...Was this document helpful smarttech com docfeedback 171744 SMART Board GX series interactive displays INSTALLATION AND MAINTENANCE GUIDE SBID GX165 SBID GX175 SBID GX186 ...

Page 2: ...ned by the Bluetooth SIG Inc and any use of such marks by SMART Technologies ULC is under license The Adopted Trademarks HDMI HDMI High Definition Multimedia Interface and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing Administrator Inc in the United States and other countries Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in ...

Page 3: ...s heavy and failure of the rope wire or handle could lead to injury l Use only VESA approved mounts l Disconnect the display s power cable from the walloutlet and seekassistance from qualified service personnelif any of the following occur o The power cable or plug is damaged o Liquid is spilled into the display o Objects fallinto the display o The display is dropped o Structuraldamage such as cra...

Page 4: ...e Identifier IDGX65 1 IDGX75 1 IDGX86 1 Responsible Party U S Contact Information SMART Technologies Inc 2401 4th Ave 3rd Floor Seattle WA 98121 compliance smarttech com This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmfulinterference and 2 this device must accept any interference received including interference...

Page 5: ... AVERTISSEMENT i les dispositifs fonctionnant dans la bande 5 150 5 250 MHz sont réservés uniquement pour une utilisation à l intérieur afin de réduire les risques de brouillage préjudiciable aux systèmes de satellites mobiles utilisant les mêmes canaux ii le gain maximald antenne permis pour les dispositifs utilisant les bandes 5 250 5 350 MHz et 5 470 5 725 MHz doit se conformer à la limite de p...

Page 6: ...mit Power dBm 2402 2483 5 20 5150 5350 22 5470 5725 22 5745 5875 13 Restrictions in AT BE BG CZ DK EE FR DE IS IE IT EL ES CY LV LI LT LU HU MT NL NO PL PT RO SI SK TR FI SE CH UK HR 5150MHz 5350MHZ is for indoor use only For optimalperformance any support equipment connected to this device must be CE compliant ...

Page 7: ...laptops 31 Connecting a SMART OPS PC module 40 Connecting other devices 40 Connector diagrams 49 Chapter 4 Maintaining the display 53 Turning the display on or off 53 Cleaning and maintaining the display 54 Updating system firmware 58 Chapter 5 Troubleshooting the display 60 Resolving general issues 60 The display isn t turning on 61 The display is turning off when it shouldn t 62 The screen is bl...

Page 8: ...settings 80 About 81 Appendix B Adjusting source image mode audio mode and menu settings 82 Opening the display s source image mode audio mode and menu settings 82 Exiting the display s source image mode audio mode and menu settings 82 Source settings 83 Image audio and menu setting 84 Appendix C Managing the display using RS 232 87 Enabling room control on the display 88 Configuring the computer ...

Page 9: ... computers and guest laptops 12 Tools and features 13 Accessory slot 13 Identifying your specific model 13 Accessories 14 SMART OPS PC module 14 Stands 14 USB extenders 15 More information 15 This chapter introduces the SMART Board GX series interactive displays About this guide This guide explains how to install and maintain a SMART Board GX series interactive display It includes the following in...

Page 10: ... The SMART Board GX series gives you everything you need to get started with interactivity The display includes a comprehensive set of features and components Touch You can do everything on the display that you can do at your computer open and close applications meet with others create new documents or edit existing ones visit websites play and manipulate videos and so on by touching the display s...

Page 11: ... the screen going one step back in the screen s navigation history and displaying the Home screen Remote control and infrared sensor You can use the remote control to turn the display on and off adjust display settings and quickly open applications The display s infrared sensor is located in the bottom left corner of the display s frame Ambient light sensor The ambient light sensor is located in t...

Page 12: ...o a network using Wi Fi or an Ethernet cable l The Wi Fi module supports both 2 4 and 5 GHz bands l The two RJ45 jacks allow you to connect the display and an external device such as a computer to an Ethernet network For more information see Connecting to a network on page 25 Front connector panel The front connector panel includes connectors for USB peripherals and a computer or other input sourc...

Page 13: ...ore information on SMART OPS PC modules see SMART OPS PC module on the next page CAUTION l The accessory slot s maximum available power is 60 W The slot is not a limited power source To reduce the risk of fire make sure that accessories connecting to the slot satisfy the fire enclosure requirements of IEC 60950 1 and or IEC 62368 1 l Do not remove the OPS PC or other devices from the accessory slo...

Page 14: ... display All OPS PC modules are WHQL certified and fully licensed with Windows 10 Pro Install the OPS PC module in a display s OPS slot to provide a complete 4K UHD Windows 10 installation at your fingertips without the need for an external PC or additional cables Install familiar Windows applications such as SMART Notebook SMART TeamWorks and SMART Meeting Pro software and access the internet dir...

Page 15: ...e following USB extenders Extender Specifications USB XT smarttech com kb 119318 CAT5 XT 1100 smarttech com kb 170202 NOTE For more information about extending USB connections see USB cable extenders More information SMART provides a variety of other documents for this display in the Support section of the SMART website smarttech com support Scan the QR code on this guide s cover for links to SMAR...

Page 16: ...le stands 23 Using a third party stand 23 Connecting power and turning on the display for the first time 24 Connecting to a network 25 Configuring network settings 26 Connecting to a network 27 Connecting the display to a network 27 SMART recommends that only trained installers install the display This chapter is for installers Installers should read this information along with the installation in...

Page 17: ...hich side is the front Look for FRONT on the packaging to help orient the box during transportation Using transportation aides You can use the following aides to move the display l Cart l Furniture dolly l Mechanical lift Accommodating doorways hallways and elevators In some situations you might need to remove the display from its packaging to move it through narrow doorways or hallways or onto an...

Page 18: ...r If the display s glass shatters carefully clean up the area and have the display repaired or replaced WARNING For safety and to prevent further damage do not continue to install or use the display if its glass is cracked chipped or shattered Saving the original packaging Save the original packaging and repack the display with as much of it as possible if you ever need to move the display after i...

Page 19: ...ere are no nearby heat sources directed at the display such as a radiator or heat vent l There are no nearby shelving units desks or other furniture that has doors or drawers that could hit the display l Furniture wall décor and other room features such as light switches and thermostats do not block the display and are not blocked by it You might be able to move some of these room features to acco...

Page 20: ...ng overhead lighting Risks of light interference include o Reduced visibility Light sources can cause glare on the display s screen reducing its visibility o Touch system interference Many displays use infrared IR light as a key component of the touch system Strong light that hits the display s screen directly can cause interference with the touch system and prevent the display from working proper...

Page 21: ...ecessed area there is at least 4 10 cm of space between the display and the recessed walls to enable ventilation and cooling Choosing a height Consider the general height of the user community when you choose the height for the display SMART recommends that you mount the display so that its top is 6 5 1 9 m from the floor NOTE If participants will be sitting at a steep angle such as in a lecture h...

Page 22: ...f you choose a third party option rather than one of SMART s mounting options be sure the wall mount can accommodate the display s dimensions and support the display s weight as well as the weight of any attached accessories Mounting the display The electrical and mechanical components of a display are designed to work properly when the display is mounted in the orientation described in its instal...

Page 23: ...ay on a wall you can install it on a stand Using SMART mobile stands SMART mobile stands are designed for SMART interactive displays They are height adjustable Some models include integrated speakers a locking cabinet to secure equipment and casters that swivel and lock for easy movement For more information about SMART mobile stands see smarttech com accessories Using a third party stand For info...

Page 24: ...r Connect the supplied power cable from the AC power inlet on the back of the display to a power outlet NOTE Refer to the display s specifications for power requirements and power consumption information see More information on page 15 To turn on and set up the display for the first time IMPORTANT Install the OPS PC module before you turn the display on ...

Page 25: ... access the network by verifying the display s built in browser has access to the internet 4 Set the date and time and then tap the Next icon You can also enable the display s date and time to be set automatically see Date time and language settings on page 76 5 Set a password for the screen lock feature and then tap Enter IMPORTANT Ensure the password is recorded and made available to authorized ...

Page 26: ...o configure the network 1 Open the required TCP UDP ports Protocol Port range Feature TCP 80 System software update TCP 56789 EShare app TCP 25123 EShare app TCP 8121 EShare app TCP 8000 EShare app TCP 8001 EShare app TCP 48689 EShare app TCP 25123 EShare app 2 Add the following URLs to the to the network allowlist URL Feature h1 ee share com EShare app world syrjb com 9900 System software update ...

Page 27: ... TIP If you re using one of the display s RJ45 jacks to connect to an Ethernet network you can connect the other RJ45 jack to a computer to provide network access for the computer This is particularly useful if there is only one wired network connection in the room Network access is available when the display is on or in Standby mode but not when it s in Power Save mode Connecting the display to a...

Page 28: ...he Static checkbox input the IP address gateway network prefix length netmask bit count and DNS address and tap Save To configure a wireless hotspot NOTES l The wireless hotspot feature is available when the display is connected to the network with an Ethernet connection l When the wireless hotspot is enabled the display s Wi Fi connection is disabled 1 Press the Settings button on the front contr...

Page 29: ...ency This also enables the channel selection drop down list from which you can choose from a range of Wi Fi channels 8 Tap Enter To connect to the display s wireless hotspot 1 On a computer or mobile device view the list of available Wi Fi networks and select the display s wireless hotspot 2 Type the password for the display s wireless hotspot 3 Connect to the display s wireless hotspot ...

Page 30: ...g USB Type B receptacles 40 Connecting a SMART OPS PC module 40 Connecting other devices 40 Connecting USB drives peripherals and other devices 41 Connecting an external display 42 Connecting an external audio system 43 Connecting analog video inputs and outputs 45 Connecting room control systems 47 Connector diagrams 49 Side and bottom connector panels 49 Front connector panel 51 WARNING Ensure t...

Page 31: ...is also available but sold separately Software Description Licensing details SMART Learning Suite A suite of desktop and online software that combines lesson delivery activities assessments and collaborative workspaces Includes SMART Notebook software and SMART Learning Suite Online See smarttech com smart learning suite SMART Remote Management Cloud based mobile device management software for rem...

Page 32: ...on the side connector panel and HDMI uses the Touch USB Type B receptacle on the front connector panel see Sharing USB Type B receptacles on page 40 l The USB Type C connector provides 15 W of power for chargeing connected devices The following are the locations of the connectors and the connector and cable information for the display s input sources l USB Type C Connector Standard Connection type...

Page 33: ...ting computers and other devices smarttech com kb 171744 33 l HDMI Connector Standard Connection type Cable HDMI HDMI 2 0 Video audio Premium High Speed HDMI 18 Gbps Touch input USB 2 0 Type B Touch High Speed USB 2 0 ...

Page 34: ...cting computers and other devices smarttech com kb 171744 34 l HDMI 1 Connector Standard Connection type Cable HDMI 1 HDMI 2 0 Video audio Premium High Speed HDMI 18 Gbps Touch USB 2 0 Type B Touch High Speed USB 2 0 ...

Page 35: ...cting computers and other devices smarttech com kb 171744 35 l HDMI 2 Connector Standard Connection type Cable HDMI 2 HDMI 2 0 Video audio Premium High Speed HDMI 18 Gbps Touch USB 2 0 Type B Touch High Speed USB 2 0 ...

Page 36: ...cting computers and other devices smarttech com kb 171744 36 l Display Port Connector Standard Connection type Cable Display Port Display Port 1 2 Video audio Display Port Touch USB 2 0 Type B Touch High Speed USB 2 0 ...

Page 37: ... USB 2 0 type B Touch High Speed USB 2 0 Viewing a connected computer or other device s input 1 Connect a device to the display s USB Type C HDMI HDMI 1 HDMI 2 Display Port or VGA connectors NOTE To enable touch control of the device connect a USB cable to the associated USB connector Devices connected to the USB Type C connector don t require an additional USB connection to enable touch ...

Page 38: ...s input source or use the navigation keys on the remote control to select the input source and then press the OK button The device s output appears on the display s screen TIP You can configure the display to automatically switch to the newest input lock the current source or choose other priorities or input options For more information see Source settings on page 83 Setting a connected computer s...

Page 39: ... 7 m Use VGA cables with all pins in their connectors fully populated and wired Stereo 3 5 mm 20 6 m Use only shielded 3 5 mm cables IMPORTANT Use a 3 5 mm stereo jack 15 mm long barrel only to connect to the display USB 2 0 16 5 m Use a Hi Speed USB 2 0 USB extender if the distance between the computer and the display is greater than 16 5 m For more information see USB extenders on page 15 USB Ty...

Page 40: ... l HDMI 1 l HDMI 2 l VGA l Display Port Connecting a SMART OPS PC module If your organization has purchased a SMART OPS PC module you or your organization s installers can install the OPS PC module in the display s accessory slot following the OPS PC module s installation instructions smarttech com kb 171544 You can then view the OPS PC module s input on the display For more information about SMAR...

Page 41: ...one USB 2 0 Type A receptacle on the side connector panel You can connect USB drives peripherals such as keyboards and other devices to the USB 2 0 Type A receptacle on the side connector panel and use these devices with the display s Android system The front USB 2 0 Type A receptacle will switch to the active input including the display s Android system the OPS slot computer or an externally conn...

Page 42: ...ripherals and other devices to a device installed in the accessory slot such as the SMART OPS PC Connecting an external display You can connect an external display using the HDMI 2 0 out connector on the connector panel pictured The external display will show the same image as the display This is useful when you re using the display in an auditorium or other large space where a second display woul...

Page 43: ... Connecting an external audio system The display includes two 15 W speakers which are designed to provide sound at the front of a room You might want to connect a third party external audio system if you re providing sound in a larger space You can connect an external audio system to the display using the stereo 3 5 mm out connector pictured Alternatively you can connect an external audio system d...

Page 44: ...y s built in speakers See Image audio and menu setting on page 84 In addition to the stereo 3 5 mm out connector the display also provides a Sony Philips Digital Interface S PDIF out connector pictured S PDIF is a digital audio transmission medium You need an audio receiver that supports S PDIF to use this connection with an external sound bar or other audio system NOTE When you connect an audio s...

Page 45: ... Connecting analog video inputs and outputs You can connect an external analog video and audio source to the display using the AV in connector IMPORTANT Use a composite to AV adapter with a 4 conductor 3 5 mm plug May sure the adapter cable is no longer than 12 0 3 m in length ...

Page 46: ... kb 171744 46 The display also includes a yPbPr analog video connector When using this connector audio is supplied with the Audio in connector pictured IMPORTANT Use a component to AV adapter with a 4 conductor 3 5mm plug which is no longer than 12 0 3 m in length ...

Page 47: ...apter with a 4 conductor 3 5 mm plug which is no longer than 12 0 3 m in length Connecting room control systems A room control system enables users to control a room s lighting audio system and possibly the display Some installations may require you to integrate the display with a room control system You can use the display s RS 232 connector to connect a third party external control system to the...

Page 48: ...Chapter 3 Connecting computers and other devices smarttech com kb 171744 48 NOTE displays are not compatible with centralized remote control systems such as a universal remote control ...

Page 49: ...rs on the display s connector panel No Connector Connects to Notes 1 HDMI 2 0 out External display See Connecting an external display on page 42 2 S PDIF out Digital audio output See Connecting an external audio system on page 43 and Digital audio cables and connectors 3 USB 2 0 Type B Touch See Connecting room computers and guest laptops on page 31 and USB cables and connectors ...

Page 50: ...ut video and audio See Connecting room computers and guest laptops on page 31 and Display Port cables and connectors 7 HDMI 2 0 HDMI 1 input video and audio See page 49 8 HDMI 2 0 HDMI 2 input video and audio See page 49 9 RJ45 2 Network See Connecting to a network on page 25 and Ethernet network cables and connectors 10 RS 232 Room control system See Appendix C Managing the display using RS 232 o...

Page 51: ...oom computers and guest laptops on page 31 and Analog audio cables and connectors 16 VGA in VGA input analog video Use this video input with Stereo 3 5 mm in See Connecting room computers and guest laptops on page 31 and Analog audio cables and connectors Use this video input with Touch USB connector for touch control Front connector panel The following diagram and table present the connectors on ...

Page 52: ...tops on page 31 and USB cables and connectors 4 USB 2 0 Type A Supported USB drives peripherals embedded OS and other devices See Connecting USB drives peripherals and other devices on page 41 and USB cables and connectors This connector can be used to connect peripherals such as a USB mouse keyboard or a USB drive for use with the currently selected input such as the internal Android system a PC ...

Page 53: ... system firmware manually 58 With proper maintenance the display will provide years of use Turning the display on or off In most situations you can put the display in Standby mode when not using it following the instructions in SMART Board GX series interactive displays user guide smarttech com kb 171745 In some situations such as when you transport the display or clean its screen you need to turn...

Page 54: ...rce settings on page 83 the OPS module will start automatically when the display is turned on l Before turning off the display turn off the OPS module using the power controls on the OPS module such as the Shut down command in the Windows 10 start menu on the OPS l When the OPS module is turned off it is then safe to turn off the display using the steps listed above in To turn the display off Clea...

Page 55: ...s cleaners on the screen because they can deteriorate or discolor the screen To clean the screen 1 Turn off any connected computers 2 Turn off the display 3 Wipe the screen with a lint free non abrasive cloth NOTE You can also use a damp cloth with a drop of dish soap Cleaning the touch sensors The display uses infrared IR transmitters and sensors around the display s perimeter between the screen ...

Page 56: ...splay in an area with excessive levels of dust humidity or smoke Preventing condensation If the display has been moved from a cold environment to a warmer one for example from storage to the installation site let the display sit for a few hours to allow it to acclimate to the new temperature Failing to do so can cause humidity to build up in the space between the front glass and the LCD If condens...

Page 57: ...RT or third party mounting hardware To remove the display 1 Turn off any connected computers 2 Turn off the display see Turning the display on or off on page 53 3 Flick the switch beside the AC power inlet to the OFF O position 4 Remove all accessible cables and connectors 5 Remove any modules from the OPS slot 6 Lift the display from its mounting location WARNING Do not place the display on a slo...

Page 58: ...asking if you want to update the display s firmware 2 Tap OK to update the display s firmware NOTE The display may restart a number of times when a firmware update is applied OR Tap Cancel to update the firmware later To apply a firmware update from settings 1 Press the Settings button on the front control panel 2 Tap the System Settings icon and tap Check for updates A message lets you know wheth...

Page 59: ...Chapter 4 Maintaining the display smarttech com kb 171744 59 NOTE Instructions for downloading and installing system firmware updates are provided on the firmware downloads page ...

Page 60: ...en t addressed below or the solutions don t work refer to the SMART knowledge base for additional troubleshooting information community smarttech com s topic 0TOU0000000kAJ0OAM interactive displays Resolving general issues Symptom Troubleshooting steps You ve forgotten the lockscreen password Contact SMART Support The display can t connect to a 5 GHz wireless network The wireless networkmay be ope...

Page 61: ... power inlet is in the ON I position l Make sure the power outlet is working by testing it with a different device l Make sure the power cable is working by testing it with a different device The status light is lit red and the screen is blank l Press the Power button on the front of the display or on the remote control l Restart the display See Turning the display on or off on page 53 The status ...

Page 62: ...em The screen is blank or there s a problem with the image on the screen Symptom Troubleshooting steps The screen is blankwhen the status light is green l Make sure the screen is working by pressing the Home button on the front control panel l Make sure any connected computers are on and not in Standby mode l Restart the display and any connected computers See Turning the display on or off on page...

Page 63: ...input and then backto the first input l Make sure any connected computers are on and not in Standby mode l Restart the display and any connected computers See Turning the display on or off on page 53 l Make sure the computer s display output is configured to a recommended resolution and refresh rate for the display s inputs NOTE The following resolutions are recommended 3840 216 or 1920 1080 See S...

Page 64: ...If any connected computers desktops are extended across multiple screens duplicate the desktops across the screens or set the display as the only screen The image doesn t fillthe entire screen l Adjust any connected computers video settings particularly overscan See the computer s operating system documentation l Make sure the connected computer s video connector is configured to output a supporte...

Page 65: ...ou re using the display s stereo 3 5 mm out connector adjust the volume on both the display and the connected computer and make sure neither is muted l If you re using the display s S PDIF out connector adjust the volume on the external audio system and make sure the audio system isn t muted l Adjust the display s audio settings See Image audio and menu setting on page 84 l If you re using the int...

Page 66: ...ay and the computer doesn t exceed the supported maximum cable length See Using recommended cables on page 39 l Make sure any connected computers have detected the display s USB connection and SMART Product Drivers 12 17SP1 or later are installed l For Mac computers with macOS Mojave see How to resolve issues with installing and using SMART Learning Suite software on macOS Mojave When viewing the ...

Page 67: ...l Make sure SMART Product Drivers 12 17SP1 or later is installed on any connected computers When viewing the input from a connected computer and writing on the screen the inkappears in the wrong place OR Writing is intermittent OR Inkdisappears as you write l Restart the display See Turning the display on or off on page 53 l Make sure SMART Product Drivers 12 17SP1 or later is installed on any con...

Page 68: ...tom Troubleshooting steps The SMART OPS PC module isn t working as expected See the SMART OPS PC modules user guide smarttech com kb 171747 Contacting your reseller for additional support If an issue you re experiencing with the display persists or isn t addressed in this chapter or the knowledge base contact your authorized SMART reseller smarttech com where for support Your reseller might ask yo...

Page 69: ...Chapter 5 Troubleshooting the display smarttech com kb 171744 69 TIP Scan the QR code on the label to view the SMART Board GX series interactive display support pages on the SMART website ...

Page 70: ...ings See SMART Board GX series interactive displays user s guide smarttech com kb 171744 l Make sure no other objects such as your hand or clothing are touching the screen close to the pen nib l A worn pen nib may act as a finger rather than a pen Replacement pens are available from the Store for SMART Parts see smarttech com Support PartsStore Your finger draws inkinstead of selecting an object U...

Page 71: ...es ensure the display s date and time are correct See Date time and language settings on page 76 l Browser doesn t support Flash or Java applets and willnot function correctly if a web page features these objects l Contact your networkadministrator You can t find your downloads l Checkthe Downloads folder in File Manager l The display s storage might be full Delete files or move them to a USB driv...

Page 72: ... kb 171745 l Make sure that the display s speakers are enabled in the display s settings See Image audio and menu setting on page 84 The EShare app on the display is not activated NOTE Trialversion appears in the top right corner of the screen when the app is open l Make sure the display is connected to a networkthat has internet access a Restart the display See Turning the display on or off on pa...

Page 73: ...u re trying to open You can t read from or write to a connected USB drive l Connect the drive to the USB port for the display See Connecting USB drives peripherals and other devices on page 41 l Make sure the USB drive is FAT formatted l Make sure the USB drive isn t encrypted or partitioned l The USB drive is full Delete files before copying more files onto it You can t recover deleted files Reco...

Page 74: ...ing the display s different settings Option Setting Function Notes Network Configure network and Wi Fi settings See Network settings on the next page Date time and language settings Change the date and time format or language setting See Date time and language settings on page 76 System settings and Apps Configure system settings app permissions and access to remote file storage See System setting...

Page 75: ...D l Select a security protocol l Enter the password Ethernet Connect Enable Disable Enables or disables connecting to a network N A IP settings N A Enables configuration of the display s IP settings Displays the IP address DHCP automatic or manual static DHCP Enable Disable Enables the display to obtain an IP address automatically N A Static Enable Disable Enables the display to be assigned a stat...

Page 76: ...assword 5G 5 GHz Set a frequency band for the display s Wi Fihotspot If 5 GHz is not selected a default frequency band of 2 4 GHz is used The display s 5 GHz and 2 4 GHz Wi Fi hotspot frequency bands are not available simultaneously Date time and language settings Option Values Function Notes Date settings Set date and time automatically Enable Disable Sets the display s date and time automaticall...

Page 77: ...Function Notes System Settings Wallpaper N A Sets the background image on the display l Only png files are supported l Save the wallpaper file to a USB drive and insert it into the USB port See Front connector panelon page 51 Lockscreen background N A Sets the background image on the display s Lockscreen l Only png files are supported l Save the image file to a USB drive and insert it into the USB...

Page 78: ... to enable display functions Restore factory settings N A Resets alloptions to their default values Only administrators should reset the display s factory settings Checkfor updates automatically Enable Disable Enables or disables checking for and downloading updates for the display s firmware Enabled by default The display will checkfor updates at start up If this is disabled checkfor updates manu...

Page 79: ...ystem apps N A Provides information about the apps supplied as part of the display s operating system Clicking on each app provides additionalinformation and options including an option to allow or prevent pop up notifications from the app allowed by default Accounts Google Drive Add Delete Configure the display to save or retrieve items from a Google Drive account Requires a Google account N A On...

Page 80: ...ture commands for accessing the side bar menu bottom bar menus and float menus N A Room ControlLock Enable Disable When enabled the display can be controlled remotely using an RS 232 connection N A Power settings Option Values Function Notes Wake On LAN Enable Disable Enables or disables waking the display when it receives a Magic Packet via the network NOTE The display s power consumption may inc...

Page 81: ...gets too close to zero Storage space N A Shows how much storage memory is available and how much is currently in use Delete saved documents image or video files or un installthird party applications if available RAM gets too close to zero Screen resolution N A Shows the display s current screen resolution N A Android version N A Shows the current version of the display s Android operating systemy ...

Page 82: ...Image audio and menu setting 84 Opening the display s source image mode audio mode and menu settings 1 Open the Side Toolbar menu by sliding either of the Side Toolbar menu handles located either side of the screen toward the center of the screen The Side Toolbar menu opens 2 Tap the Input Select icon The Source Settings dialog box appears Exiting the display s source image mode audio mode and men...

Page 83: ...rce is connected N A Source Priority 1 2 3 4 5 or 6 Sets the priority of input sources A new input source willonly become the primary source if it has a priority higher or equalto the current input source This option is only available when Automatic Source Switch is enabled Source Lock Locked Unlocked Prevent selection of an input source Locked sources appear disabled Boot source Last Source VGA A...

Page 84: ...stable if the Image mode is set to ECO Brightness 1 to 50 Sets the overallbrightness of the image Only adjustable if the Image mode is set to ECO Tone 1 to 50 Sets the color tone of the image Only adjustable if the Image mode is set to ECO Sharpness 1 to 50 Sets the sharpness of the image Only adjustable if the Image mode is set to ECO Saturation 1 to 50 Set the color saturation of the image N A C...

Page 85: ...htness and adjust the display s screen brightness TIP If your display s brightness continues changing unexpectedly disable the Auto backlight option HDMI CEC Enable Disable Enables or disables the display s HDMI CEC HDMI Consumer Electronics Control feature N A HDMI EDID EDID1 4 EDID2 0 Sets the HDMI EDIDversion of the display s active HDMI connector to EDID1 4 or EDID2 0 NOTE EDID1 4 is the defau...

Page 86: ...re the device that receives the display s HDMI out signalmatches the selected output resolution For best results make sure the device that receives the display s HDMI out signaluses the same resolution settings as the display TIP Use 1920 1080 if the screen resolution of the connected device isn t known Eco Reset N A Resets the display s settings to the most energy efficient modes N A ...

Page 87: ...1 Commands 92 You can connect an RS 232 cable from a computer or a control system s serial output to the display s RS 232 in connector to remotely select video inputs turn the display on or off and get information about the display s current settings such as volume and power state IMPORTANT Use only a standard RS 232 cable Do not use a null modem cable Null modem cables typically have ends of the ...

Page 88: ...rn on the display 2 Press the Settings button on the front control panel The settings menu appears 3 Tap the Lock control icon and enable Remote Control Lock 4 To exit the settings menu tap the screen Configuring the computer s serial interface settings Configure the computer s serial interface before sending commands to the display To configure the computer s serial interface 1 Turn on the displa...

Page 89: ...haracter or press ENTER and then wait for a response from the display A valid command will return k01y CR and an invalid command will return k01n CR If you type a command that the room control system doesn t recognize you receive an invalid command response CORRECT k01gi000 CR Now ON CR k01y CR If you type a command that the room control system doesn t recognize you receive an invalid command resp...

Page 90: ... until you receive a response If there is no response send a carriage return character CR to the display If the display is ready to receive commands it will show a valid or invalid response after receiving the carriage return To retrieve a setting s current value Use a query command such as the following example that gets the display s power state Response when the display is on k01gi000 CR Now ON...

Page 91: ... repeat to decrease further k01sP200 CR k01y CR Power states The display has three power states Power state Description ON The display is in normal operating mode READY The screen is off but the display is ready to turn on when a user presses the Power button on the convenience panel or the remote control STANDBY The screen is off and the display is in a low power state The display enters READY or...

Page 92: ... 0C USB C l 14 HDMI1 l 24 HDMI2 k01gh000 CR k01rh Value CR Where Value is one of the following l X01 AV input l X03 YPBPR l X04 HDMI l X14 HDMI1 l X24 HDMI2 l X07 OPS1 l X09 Display Port l 10A Home screen l X1C USB C The X in the response can be either 0 or 1 0 indicates that the video input does NOT have a video signal 1 indicates that the video input DOES have a video signal Picture size k01sM00...

Page 93: ...sT Value CR Where Value is one of the following l 0 009 NOTE Number value is set by entering a number between 0 and 009 N A N A Key k01sU Value CR Where Value is one of the following l 000 up l 001 down l 002 left l 003 right N A N A Freeze k01s_ Value CR Where Value is one of the following l 000 off l 001 on N A N A Device name N A k01gr000 CR k01rr Value CR Where Value is one of the following wi...

Page 94: ... 171744 94 Function Set command Get command Response Mac address N A k01gs000 CR k01rs Value CR Where Value is one of the following with XX representing the six separate hexadecimalbytes for a MAC address e g XX XX XX XX XX XX l 1XX l 2XX l 3XX l 3XX l 3XX l 3XX ...

Page 95: ...zation s SMART Remote Management account When you enroll one of these displays you can use SMART Remote Management to centrally control features and settings for the display such as l blocklists and allowlists l Wi Fi l wallpaper l certificates l lock screen l available apps To learn how to enroll your display see Enrolling a SMART Board interactive display in SMART Remote Management ...

Page 96: ...nd Electronic Equipment WEEE Electrical and electronic equipment and batteries contain substances that can be harmful to the environment and to human health The crossed out wheeled bin symbol indicates that products should be disposed of in the appropriate recycling stream and not as regular waste Batteries The remote contains two AAA batteries Recycle or dispose of batteries properly More informa...

Page 97: ...SMART TECHNOLOGIES smarttech com support smarttech com contactsupport smarttech com kb 171744 ...

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