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SMART SBID-7286 Installation And Maintenance Manual Download Page 76

APPENDIX B

REMOTELY MANAGING THE DISPLAY

64

smarttech.com/kb/171164

Resolving issues with remote management

The following table presents common issues with remote management and explains how to

resolve them:

Issue

Solutions

You’re experiencing general issues
with remote management.

l

Make sure all the cable connections are secure.

l

Restart the display and the remote management system.

See

Turning the display off and back on

on page 37.

l

Configure the serial interface settings.

See

Configuring the computer’s serial interface settings

on page 56.

You’re experiencing other issues
with remote management, or the
previous solutions don’t resolve the
issue.

See

Referring to the SMART knowledge base for additional troubleshooting

information

on page 47.

Summary of Contents for SBID-7286

Page 1: ...ack 171164 SMART Board 7000 and 7000 Pro series interactive displays INSTALLATION AND MAINTENANCE GUIDE SBID 7075 SBID 7086 SBID 7275 SBID 7286 SBID 7375 SBID 7386 SBID 7075P SBID 7086P SBID 7275P SBI...

Page 2: ...d or other countries Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries Apple Mac OS X iPhone iPad iPod touch iTu...

Page 3: ...hock do not expose the display to rain or moisture l If the display requires replacement parts make sure the service technician uses replacement parts specified by SMART Technologies or parts with the...

Page 4: ...rwise you may scramble the desktop icons or inadvertently activate applications when you wipe the screen l Avoid setting up and using the display in an area with excessive levels of dust humidity and...

Page 5: ...7275 100V to 240V AC 50 Hz to 60 Hz 162 W SBID 7286 100V to 240V AC 50 Hz to 60 Hz 187 W SBID 7375 100V to 240V AC 50 Hz to 60 Hz 162 W SBID 7386 100V to 240V AC 50 Hz to 60 Hz 187 W SBID 7075P 100V t...

Page 6: ...This device may not cause harmfulinterference and 2 this device must accept any interference received including interference that may cause undesired operation Radiation exposure statement This equipm...

Page 7: ...Display SBID 7075 SBID 7075P SBID 7086 SBID 7086P wireless Pen models SBID 7000 PEN and SBID 7000P PEN meet the Malaysian requirements as defined by the Certifying Agency SIRIM QAS International Unit...

Page 8: ......

Page 9: ...ing the display 11 Moving the display to the installation site 11 Installing the display on a wall 14 Installing the display on a stand 19 Chapter 3 Connecting power and devices 21 Connecting power 22...

Page 10: ...ues with software 47 Referring to the SMART knowledge base for additional troubleshooting information 47 Contacting your reseller for additional support 47 Appendix A Adjusting iQ settings 49 Network...

Page 11: ...CONTENTS ix smarttech com kb 171164 Batteries 65 More information 65...

Page 12: ......

Page 13: ...SBA 100 projection audio system 7 SMART Audio 400 classroom amplification system 7 USB extenders 8 More information 8 This chapter introduces the SMART Board 7000 and 7000 Pro series interactive disp...

Page 14: ...0 and 7000 Pro series interactive display are available Model Frame style Screen size approximate iQ Intel Compute Card SBID 7075 White 75 190 cm No No SBID 7086 White 86 218 cm No No SBID 7275 White...

Page 15: ...es one touch access to collaborative tools including a whiteboard wireless screen sharing and a web browser The SBID 7375 SBID 7386 SBID 7375P and SBID 7386P models have an Intel Compute Card in the a...

Page 16: ...n Pictured 1 Screen Page 5 2 Presence detection sensor 2 Page 5 3 Home button Page 5 4 Eraser Page 6 5 Pen 4 Page 6 6 Convenience panel Page 6 7 iQ appliance and Intel Compute Card Page 6 8 Connector...

Page 17: ...75 190 5 cm 65 165 2 cm 38 5 8 93 cm SBID 7286P 86 218 4 cm 74 7 8 190 3 cm 42 107cm SBID 7375P 75 190 5 cm 65 165 2 cm 38 5 8 93 cm SBID 7386P 86 218 4 cm 74 7 8 190 3 cm 42 107cm Presence detection...

Page 18: ...he volume It also includes connectors for USB peripherals and a computer or other input source iQ appliance and Intel Compute Card The iQ appliance is installed in the accessory slot on the back of th...

Page 19: ...system l USB extenders SBA 100 projection audio system Available for education models the SBA 100 projection audio system consists of two 14 W speakers and is intended for wall mounted displays You c...

Page 20: ...ions USB XT smarttech com kb 119318 CAT5 XT 1100 smarttech com kb 170202 More information In addition to this guide SMART provides the following documents for the display Document Link Specifications...

Page 21: ...smarttech com kb 171232 AM30 smarttech com kb 171090 AM40 smarttech com kb 171199 AM50 smarttech com kb 171294 Quick reference and guides Quick reference smarttech com kb 171162 User s guide smarttec...

Page 22: ......

Page 23: ...ays 19 Installing the display on a stand 19 Using SMART mobile stands 19 Using a third party stand 20 SMART recommends that only trained installers install the display This chapter is for installers I...

Page 24: ...be labeled to indicate which side is the front Look for FRONT on the packaging to help orient the box during transportation Using transportation aides You can use the following aides to move the displ...

Page 25: ...ion about conditions that can cause the display s glass to shatter even when it s not in use If the display s glass is cracked or chipped have it professionally inspected and repaired at a SMART autho...

Page 26: ...e no tripping hazards l The display is not installed where it could be hit by a door or gate l There are no nearby shelving units desks or other furniture that has doors or drawers that could hit the...

Page 27: ...n off any lights shining directly on the display s screen Keep in mind that sunlight can come through windows at different angles at different times of the year Acoustics The room has good acoustics s...

Page 28: ...unting equipment consider using a SMART wall stand to transfer some of the weight from the wall to the floor see smarttech com accessories NOTE Refer to the display s specifications for its weight see...

Page 29: ...the display s weight as well as the weight of any attached accessories and can accommodate the display s dimensions Mounting the display Mount the display following the included installation instructi...

Page 30: ...11 20 N m CAUTION Do not over tighten the bolts NOTE SMART recommends M8 30 mm mounting bolts for standard installations where the total wall mount bracket and washer thickness is less than 7 mm l Be...

Page 31: ...m cables typically have ends of the same type NOTE For more information on using RS 232 cables for remote management see Appendix B Remotely managing the display on page 55 Installing the display on a...

Page 32: ...APTER2 INSTALLING THE DISPLAY 20 smarttech com kb 171164 Using a third party stand For information on selecting and using a third party stand see Installing your SMART Board 7000 or 7000 Pro on a stan...

Page 33: ...29 Other connectors 31 Connect the display to power after you install it but before you turn it on for the first time and configure the iQ appliance You can also connect cables for room computers gues...

Page 34: ...formation on page 8 Connecting to a network The display requires a network connection for downloading software and firmware updates and a number of the iQ appliance s apps require a network connection...

Page 35: ...ticularly useful if there is only one wired network connection in the room Connecting the Intel Compute Card The SBID 7375 SBID 7386 SBID 7375P and SBID 7386P models have an Intel Compute Card Insert...

Page 36: ...t of connectors can accommodate a USB cable for touch control and an HDMI cable for video and audio This input supports HDMI 2 0 l DisplayPort This set of connectors can accommodate a USB cable for to...

Page 37: ...uality or degraded USB connectivity SMART software should be installed on any computers users connect to the display For information on installing SMART software and viewing a connected computer s inp...

Page 38: ...trol systems A room control system enables users to control a room s lighting audio system and possibly the display Some installations may require you to integrate the display with a room control syst...

Page 39: ...and connectors 3 Stereo 3 5 mm in VGA input audio See page 24 and Analog audio cables and connectors 4 USB Type B VGA input touch See page 24 and USB cables and connectors 5 VGA in VGA input video See...

Page 40: ...es and connectors Display convenience panel reference The following diagram and table present the connectors on the display s convenience panel No Connector Connects to Notes 1 USB Type A 2 Supported...

Page 41: ...3 HDMI out External monitor This receptacle is HDCP encrypted HDMI See HDMI cables and connectors 4 USB Type B OPS HDMI input touch Do not use this receptacle Use the receptacles on the display inste...

Page 42: ...his receptacle are available for the iQ experience See page 24 13 Lock and Eject LEDs N A The Lock LED lights when the iQ appliance AM50 shouldn t be removed from the display The Eject LED lights when...

Page 43: ...POWER AND DEVICES 31 smarttech com kb 171164 Other connectors There are additional connectors on the bottom of the display see Mounting multiple displays on page 19 and Appendix B Remotely managing th...

Page 44: ......

Page 45: ...Next 3 Select your country and then tap Next 4 Select your time zone and then tap Next 5 Set the date and then tap Next 6 Set the time and then tap Next 7 Name the display and then tap Next 8 If the...

Page 46: ...RST TIME 34 smarttech com kb 171164 10 Select the apps you want to appear in the launcher and then tap Next TIP To change which apps appear in the launcher see Adding or removing apps from the launche...

Page 47: ...software 39 Applying an automatic system software update manually 39 Updating system software manually 40 With proper maintenance the display will provide years of use Checking the display installatio...

Page 48: ...an the screen 1 Turn off the display see Turning the display off and back on on the facing page 2 Wipe the screen with a lint free non abrasive cloth NOTE Alternatively you can use a damp cloth with a...

Page 49: ...ly and contact SMART Support if the display is still under warranty Replacing the pens and eraser To prevent damage to the display s anti glare coating replace a pen if its nib or eraser pad become wo...

Page 50: ...another location on occasion To remove the display safely use two or more trained installers WARNING l Do not attempt to move the display by yourself The display is very heavy l Do not move the displ...

Page 51: ...n waits for four hours of inactivity When that happens the display shows a two minute countdown before beginning the update The countdown can be interrupted at any time The update begins when the coun...

Page 52: ...then turns back on The display then applies the update If there is an update for the pen firmware the pen s indicator light will flash green or amber Leave the pen in the tray until the pen s light i...

Page 53: ...ing issues with the Intel Compute Card 47 Resolving issues with software 47 Referring to the SMART knowledge base for additional troubleshooting information 47 Contacting your reseller for additional...

Page 54: ...computer s mouse or keyboard l Make sure the computer is on l Pickup a pen or press the display s Power button You re experiencing other issues with power or the previous solutions don t resolve the i...

Page 55: ...off and backon on page 37 l Replace the video cable connecting the computer to the display to determine if the issue is with the cable A computer is connected to the display but only a Looking for a...

Page 56: ...different cable or connect a different source to see if the issue is with the cable or input source The image is cut off or shifted to the left or right l Adjust any connected computers video setting...

Page 57: ...l Adjust the display s audio settings See Audio on page 51 l Make sure the display is set as the default audio device for the connected computer s audio output See the connected computer s operating s...

Page 58: ...pen Make sure any connected computers have detected the display s USB connection and installed drivers On Windows computers open Device Manager and make sure there is no red X or yellow explanation ma...

Page 59: ...ing information Refer to the SMART knowledge base for additional troubleshooting information community smarttech com s topic 0TO0P00000010RIWAY 7000 series Contacting your reseller for additional supp...

Page 60: ...CHAPTER6 TROUBLESHOOTING 48 smarttech com kb 171164 NOTE You need to remove the iQ appliance from the display to find the serial number...

Page 61: ...ireless networkthe display is connected to N A Wi FiMAC address N A Shows MAC address for the networkthe display is connected to N A Wi FiIP address N A Shows IP address for the network the display is...

Page 62: ...Values Function Notes SMART Whiteboard Whiteboard Storage N A N A N A Library On Off Enables or disables saving whiteboard sessions N A Save Whiteboards in Library For 1 week For 1 Month Indefinitely...

Page 63: ...n Values Function Notes Display Screen Adjustment N A N A N A Brightness 0 100 Sets the overallbrightness of the image N A Contrast 0 100 Sets the difference in brightness between the lightest and dar...

Page 64: ...N A Country Countries Sets the display s country N A Diagnostics Factory Reset N A Resets alloptions to their default values Only administrators should reset the display Performance Logging On Off Ena...

Page 65: ...l Sets which system software updates the display receives When switching from the Beta channelto the Stable channel a factory reset occurs See page 52 for more information about factory reset For more...

Page 66: ...he display s serial number N A Firmware Details N A N A N A LegalInformation N A N A N A End User License Agreement N A Shows the SMART end user license agreement N A Open Source Licenses N A Shows th...

Page 67: ...ands 62 Freeze commands 62 Volume commands 62 Mute commands 62 Firmware version commands 63 Serial number commands 63 Part number commands 63 Resolving issues with remote management 64 You can connect...

Page 68: ...htmost display s RS 232 IN connector and then connecting another RS 232 cable from the rightmost display s RS 232 OUT connector to the next rightmost display s RS 232 IN connector NOTES l When you con...

Page 69: ...bit None Stop bit 1 A command prompt appears on the following line and the display can now accept commands from the computer NOTE If no message appears or an error message appears the serial interface...

Page 70: ...owerstate on command UPDATEON The display is updating firmware Do not turn off the display UPDATEREADY The display is updating firmware while the screen is off Do not turn off the display With the exc...

Page 71: ...commands l Review each entry carefully before you press ENTER l Don t send another command until you receive the response and the next command prompt To identify the current value of a setting Use a...

Page 72: ...ses the volume by 15 set volume 15 volume 55 To identify or assign a value for a specific display Start the command with Display where Display is the display you want to apply the command to This exam...

Page 73: ...ready Input commands Get command Set command Response If one display is connected get input set input Value Where Value is one of the following l hdmi1 l hdmi2 l dp1 l vga1 l ops1 input Value Where Va...

Page 74: ...nse get videofreeze set videofreeze Value Where Value is one of the following l on l off videofreeze Value Where Value is one of the following l on l off Volume commands Get command Set command Respon...

Page 75: ...Where l Display is the display s label A B and so on l Value is the firmware version Serial number commands Get command Response get serialnum serialnum Value Where Value is the serialnumber NOTE If...

Page 76: ...nagement l Make sure allthe cable connections are secure l Restart the display and the remote management system See Turning the display off and backon on page 37 l Configure the serialinterface settin...

Page 77: ...and Electronic Equipment WEEE Electrical and electronic equipment contain substances that can be harmful to the environment and to human health The crossed out wheeled bin symbol indicates that produc...

Page 78: ...SMART TECHNOLOGIES smarttech com support smarttech com contactsupport smarttech com kb 171164...

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