CHAPTER 5
TROUBLESHOOTING YOUR CAPTURE BOARD
34
smarttech.com/kb/170769
Situation
Troubleshooting
When you write on the capture
board, your writing doesn’t appear in
the SMART kapp app, or extra lines
or other visual noise appear in the
SMART kapp app.
l
Ensure the capture board’s cameras and bezel are
clean (see
page 27).
l
Ensure there aren’t any objects in the bezel.
l
Ensure your hands, arms or loose clothing aren’t
coming in contact with the capture board as you
write.
l
Write on the capture board using only compatible
markers (see
Replacing the markers and eraser
page 29).
l
Keep your capture board away from bright light
sources such as direct sunlight and incandescent
lighting.
There’s another issue not
documented in this guide.
Contact SMART Support for assistance.
