CHAPTER 7
TROUBLESHOOTING YOUR INTERACTIVE FLAT PANEL
58
smarttech.com/kb/170446
Symptom
Causes
Solution
The screen resolution is correct,
but the image is surrounded by
black bars.
The computer’s video card is
underscanning the image.
l
Turn off or adjust the
overscan/underscan feature in the video
card driver software until the image fits
the screen resolution. Refer to the
computer’s video card Help for more
information.
l
Select the HDTV setting (ideally 1080p for
SMART Board 8070i-G4-SMP interactive
flat panels or 4K UHD for SMART Board
8084i-G4-SMP interactive flat panels)
from the video card driver’s advanced
menu (if available). This should provide a
pixel-perfect image for the interactive flat
panel.
You have a poor quality video
cable.
1. Replace the video cable with a better
quality video cable.
2. Press AUTO SETUP (on SMART Board
8070i-G4-SMP interactive flat panels) or
AUTO (on SMART Board 8084i-G4-SMP
interactive flat panels) on the remote
control.
You connected two video cables
together.
1. Replace the two cables with one longer
cable.
OR
Move the computer so that it’s within a
single cable length of the interactive flat
panel.
2. Press AUTO SETUP (on SMART Board
8070i-G4-SMP interactive flat panels) or
AUTO (on SMART Board 8084i-G4-SMP
interactive flat panels) on the remote
control.
The image isn’t centered on the
screen.
Press AUTO SETUP (on SMART Board
8070i-G4-SMP interactive flat panels) or
AUTO (on SMART Board 8084i-G4-SMP
interactive flat panels) on the remote
control.
