CHAPTER 7
TROUBLESHOOTING YOUR INTERACTIVE FLAT PANEL
56
smarttech.com/kb/170446
Resolving blank screen issues
Use the following troubleshooting table when the room computer is turned on, but you don’t see
an image on the interactive flat panel screen.
Begin by looking at the interactive flat panel power light and system light on the front control
panel.
Power light
Status light
Causes
Solution
Off
Off
The interactive flat panel isn’t
connected to a power source.
Connect the interactive flat panel’s power
cable to a power outlet (see page 21).
The main power is off.
Flick the power switch to turn the main
power on (see page 18).
Solid red
Off
The interactive flat panel is in
Standby mode.
Press the power button on the front
control panel or the remote control.
Solid amber or
red
Red
The computer is off.
Turn on the computer.
The computer isn’t connected to
the interactive flat panel.
Connect the computer to your interactive
flat panel with the required cables (see
page 22).
The interactive flat panel isn’t set to
the correct video input source.
l
Select the computer’s input source
(typically HDMI3/PC) using the remote
control.
l
Press the Power/Standby button
until
the Input Select button
is blue, and
then press the Input Select button until
the computer’s desktop appears.
Solid green
Flashing amber
The interactive flat panel is
updating firmware.
Do not touch the interactive flat panel (see
page 46).
Solid green
Flashing green
The interactive flat panel detects a
computer, but
SMART Product Drivers isn’t
installed or isn’t running (see
page 60).
Install SMART Product Drivers or connect
a SMART GoWire cable (see page 36).
Solid green
Solid green
The interactive flat panel detects a
computer with
SMART Product Drivers installed.
This is the standard operating status of
the interactive flat panel.
