I don’t have a grounded outlet; can I use adapters, a 2-prong power strip, or remove the
ground prong from the cord?
Definitely NOT!
If you don’t have a grounded outlet, contact a certified electrician for
advice. Removing or altering any part of the heater’s original design or intent (including the
power cord) will not only void the warranty, but will make you liable for any unexpected or
hazardous results.
My home is not insulated very well, will this heater help me? Can I use the heater if I have
vaulted or cathedral ceilings? I live in a structure that is larger than 800 square feet. Will
this heater help me?
Yes
. You will be able to use it, but keep in mind that rooms/structures with open floor plans,
minimal insulation, adjacent rooms, or high ceilings will not retain the heat as efficiently,
and noticeable heat changes will come very slowly and may not be noticed for various
hours. Please use as directed.
Can I use more than one heater at a time? Can I use the heater and another appliance at
the same time?
Yes
. But make sure that the heaters (or major appliances) are not plugged into the same
circuit. Each heater draws out high amperage and requires its own minimum 15 amp circuit
(with no other appliances plugged into that circuit or outlet
). If unsure your circuit
meets these requirements, verify with a certified electrician
. Risk of fire, damage to
property, or injury may result if requirements are not met.
Will the simulated fire get hot and/or burn if I leave it on all day/night?
NO
. The heater’s simulated flame effect is a beautiful effect that is based off reflected light
from 2 light bulbs onto a burning log prop. The log prop may get warm, but will not melt,
burn, or get excessively hot if left on all night/day.
For your/your family’s safety
SMART+
PRODUCTS advises all customers not to place any items or body parts into the heater’s
flame effect chamber and to keep kids and pets away from opening the flame effect door.
For your/your family’s safety
, SMART+ PRODUCTS also recommends that you unplug
your heater when not in use, or when you are not in the heater’s immediate vicinity.
Why doesn’t the fan speed increase when I change the heat setting from Low to
High?
This is normal
. The heater’s fan’s speed is not affected by the High/Low settings. The fan
is designed to vent the heat at one soft, comfortable, and energy efficient speed. What is
affected by the High setting is the heat output. In essence, in the High mode, the heater
produces “more” heat, rather than “faster” heat.