18
Trouble Shooting
# 1. No Communication from Smart XS NG Controller to PC
There are a few points that can be checked to fix it:
1) Make sure the network cable is functional; sometimes a damaged cable may be the cause of
all problems. To check if it is functional, make sure there are no loose ends and the jack is
properly attached to the cable.
2) Check that the IP Address Assignment matches the network settings of the corporate LAN
or the PC being used.
3) Make sure no IP has clashed and that there are no two identical IP addresses in the
network.
# 2. LCD screen of the Smart XS NG completely blank
i. Check whether the power supply is working or not
ii. The output vtg generated by the power supply is 12V DC. Check this vtg using multimeter if
possible
iii. Check 12V-G power connector properly inserted into a socket.
# 3. Is it possible to connect two locks or two readers on single connector?
Do not connect 2 locks or 2 readers together on a single connector. A single lock connector
can safely drive 600mA current.
If load current increases beyond 1A, that may cause hardware problems.
# 4. LCD backlight is on but characters are not display or light display
Check the output vtg by the power supply is 12V-GND connector.
# 5. When the card is flashed in display its show “user not found”
To Enter into Admin Mode Refer keypad function details.
Check for controller Key – *5
Show card
Key – #
If user is added then it will show card no enrolled.
# 6. Continues Beep & Door Force Open
Check
for lock magnetic contact (MC+/ MC-), it should be short if not in used. (Refer
connection Diagram)
# 7. Admin User: User/Password Fail
If the System/Unit is initialized then password will not match. In this case RESET the System
i.e power off and then power on the system then enter Admin Id and password.
# 8. Using Stand Alone (Bio metrics device or Smart Single) Controller as weigand
reader then what will be to step follow-up?
Change controller type
Change weigand bit in transparent mode
Change reader IN/OUT setting as weigand out mode
All changes done by using key function.
