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SMART Board SPNL-4055, User Manual

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SMART Board SPNL-4055 User Manual Download Page 37

Chapter 5

31

smarttech.com/kb/170800

Chapter 5:

Troubleshooting your
interactive flat panel

Locating the serial number

31

Resolving common touch control and resolution issues with Windows and Mac operating

systems

32

Resolving image issues

33

This chapter provides information necessary for solving simple issues that occur with your

interactive flat panel. If issues persist, or aren’t covered in this chapter, contact SMART Support

(

smarttech.com/support

) or your authorized SMART reseller (

smarttech.com/where

).

Locating the serial number

If you contact SMART Support, you might be asked to provide the interactive flat panel’s serial

number. The serial number is located under the front right bezel.

Summary of Contents for SPNL-4055

Page 1: ...smarttech com docfeedback 170800 SMART Board 4000 series interactive flat panels USER S GUIDE FOR MODELS SPNL 4055 SPNL 4065 SPNL 4075 AND SPNL 4084...

Page 2: ...ul interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at...

Page 3: ...ginal l Ensure that any cables that cross the floor to the interactive flat panel are properly bundled and marked to avoid a trip hazard l Use only extension cords and outlets that can fully accommoda...

Page 4: ...ed service personnel if any of the following occurs o The power cable or plug is damaged o Liquid is spilled into the interactive flat panel o Objects fall into the interactive flat panel o The intera...

Page 5: ...11 Cable management 12 Configuring touch and display settings for your interactive flat panel 13 Configuring your computer s screen resolution 14 Setting up multiple displays 15 Chapter 4 Using your i...

Page 6: ...CONTENTS iv smarttech com kb 170800 More information 39...

Page 7: ...y 4 Remote control 4 Included cables 5 Other documentation and resources 5 Specifications 5 Installation instructions 5 Training 6 Knowledge base 6 This chapter describes the features of your SMART Bo...

Page 8: ...T Board 4065 interactive flat panel feature highlights Designed specifically for classrooms the SMART Board 4065 interactive flat panel combines a premium touch experience with the power of SMART Note...

Page 9: ...nition display provides optimal image clarity and features low friction coated glass that lets fingers glide smoothly over the surface creating a natural touch experience The SMART Board 4075 interact...

Page 10: ...l touch experience The SMART Board 4084 interactive flat panel virtually eliminates glare and provides an optimal view from any angle in the classroom It delivers an unparalleled viewing and writing e...

Page 11: ...erating and storage temperatures power requirements and consumption and other important information for installation and maintenance Model Specifications SPNL 4055 smarttech com kb 170809 SPNL 4065 sm...

Page 12: ...com training includes an extensive library of training resources you can refer to when first learning to set up or use the interactive flat panel Knowledge base The Support center smarttech com suppor...

Page 13: ...eractive flat panel before they mount the interactive flat panel WARNING Improper mounting of the interactive flat panel can result in personal injury and product damage Before mounting the interactiv...

Page 14: ...en the screws Model Screw length Fasten torque SPNL 4055 25 mm where the total wall mount bracket and washer thickness is less than 7 mm 97 36 177 01 in lb 11 20 N m SPNL 4065 30 mm where the total wa...

Page 15: ...the weights of the various 4000 series interactive flat panel models Model Weight SMART Board 4055 116 lb 53 kg SMART Board 4065 153 lb 69 4 SMART Board 4075 189 lb 86 kg SMART Board 4084 238 lb 108 k...

Page 16: ......

Page 17: ...ngs 13 Configuring your computer s screen resolution 14 Setting up multiple displays 15 Windows operating systems 15 OS X operating system software 16 This chapter describes how to connect the interac...

Page 18: ...6 USB A Media port see Multi Media mode on page 26 7 Video in Composite video receptacle 8 Video in PC RGB VGA IMPORTANT If the display flickers or is not sized correctly press the Auto button to reso...

Page 19: ...or clear previously set calibration data Graphics card configuration If you re using an unsupported graphics card configuration you may experience display problems or issues with touch accuracy For ex...

Page 20: ...adjust the computer s screen resolution to achieve the best image quality and touch performance NOTE SMART recommends using 3840 2160 1920 1080 or 1280 720 screen resolutions for best image quality an...

Page 21: ...reen resolution Setting up multiple displays When you use your interactive flat panel with multiple displays your computer has an additional monitor or a built in display you must ensure that your dis...

Page 22: ...IMPORTANT If you have difficulty with the above procedure set up your interactive flat panel as the primary monitor or main display and try again You can switch your main display back to its original...

Page 23: ...ch com kb 170800 To mirror the desktop 1 Make sure the additional display is properly connected and turned on 2 From the Apple menu choose System Preferences 3 From the View menu choose Displays 4 Cli...

Page 24: ......

Page 25: ...84 24 Picture settings 25 Sound settings 25 Setup settings 26 Multi Media mode 26 Compatible file formats 27 Video 27 Audio 27 Images 27 Accessing content on a USB drive 28 Cleaning the interactive fl...

Page 26: ...ighlighted area down to select items in the on screen display menu VOL Move the highlighted area left to select items in the on screen display menu increase the audio output level or increase a value...

Page 27: ...screen menus and to change the interactive flat panel s settings No Button Details 1 PC Selects the VGA input 2 HDMI Select the HDMI input 3 Number buttons Press buttons on the number pad to change c...

Page 28: ...e settings the display adapter is sending In most cases this will solve touch issues You can adjust the display settings of the interactive flat panel if needed 11 Media buttons For use in Multi Media...

Page 29: ...side panel or press EXIT on the remote control Picture settings Option Value Function Picture Mode Custom Standard Mild Vivid Sets the picture mode Brightness 0 100 Sets the overall brightness of the...

Page 30: ...er assistance Time settings Option Value Function Time mode Automatic Manual Sets the time mode Time N A Sets the time manually Sleep Time N A Sets the sleep timer On Timer N A Turns on the On Time fu...

Page 31: ...ic Mild User Sets the picture mode Color temperature Medium Warm Cool User Sets the color temperature Screen when connected with VGA N A Sets the size and position of the picture Aspect ratio Full 4 3...

Page 32: ...s the on screen display menu s language Menu Trans N A Sets the on screen display menu s transparency Screen Mode 16 9 4 3 Zoom1 Zoom 2 Full Sets the image size Reset N A Resets all Setup options Soft...

Page 33: ...mpatible file formats The interactive flat panel can play the following file types Video Category Code MPEG1 MPEG1 MPEG2 MPEG2 MPEG4 AVC MPEG 4 Visual DivX5 DivX4 DivX3 XviD MS MEG4 V3 WMV3 MJPEG M JP...

Page 34: ...llow these instructions to clean your SMART Board 4000 series interactive flat panel without damaging its anti glare coating or other product components Cleaning the screen CAUTION l Do not use perman...

Page 35: ...with a smooth dry cloth 4 Leave the interactive flat panel turned off for 48 hours Cleaning the touch sensors The interactive flat panel uses infrared IR transmitters and sensors around perimeter bet...

Page 36: ......

Page 37: ...ter provides information necessary for solving simple issues that occur with your interactive flat panel If issues persist or aren t covered in this chapter contact SMART Support smarttech com support...

Page 38: ...screen resolution on page 14 The interactive flat paneldoesn t turn on The interactive flat panelisn t connected to a power source Connect your interactive flat panelto a power outlet The interactive...

Page 39: ...tive flat paneland AFO TCM10X 700 HIDshould be listed under Windows Devices and Printers The screen may be dirty Wipe the screen with a lint free non abrassive cloth Resolving image issues Problem Cau...

Page 40: ......

Page 41: ...n administrator Calibrating your interactive flat panel with Windows operating systems When you calibrate the IFP for the first time in Windows 7 the screen uses 16 reference points Initial calibratio...

Page 42: ...ng system software Before you calibrate your interactive flat panel ensure that you have installed the required drivers See smarttech com E70and40xxSoftware for product drivers and software To calibra...

Page 43: ...pears IMPORTANT If you re using multiple displays the orient screen automatically moves to the next display If this other display is not an interactive flat panel touch screen press ESC If you acciden...

Page 44: ......

Page 45: ...d Electronic Equipment WEEE Electrical and electronic equipment and batteries contain substances that can be harmful to the environment and to human health The crossed out wheeled bin symbol indicates...

Page 46: ...SMART TECHNOLOGIES smarttech com support smarttech com contactsupport smarttech com kb 170800...

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