SMART Board SPNL-4055, User Manual

Page: 39 / 46

CHAPTER 5
TROUBLESHOOTING YOUR INTERACTIVE FLAT PANEL
33 smarttech.com/kb/170800
Problem Cause Solution
Pen and touch setting may not be
selected. 1. For Windows operating systems,
open Control Panel > Pen and
Touch .
2. Select the Touch tab.
3. Ensure that the following options
are selected: Use your finger as
an input device and Enable
multi-touch gestures and inking .
4. Click Apply and/or OK .
The required drivers for Windows
operating system were not installed. Ensure that Windows automatically
installed the required device drivers. The
interactive flat panel and AFO TCM10X-
700 HID should be listed under
Windows
Devices and Printers .
The screen may be dirty. Wipe the screen with a lint-free, non-
abrassive cloth.
Resolving image issues
Problem Cause Solution
When the video source is HDMI, the
image and audio are low quality. The cable between the HDMI source
and the interactive flat panel could be
loose. Check all cable connections.
The HDMI cable could be too long. Ensure that the length of HDMI cable
doesn’t exceed 23' (7 m).
Use a certified active HDMI extender for
longer cables.
The image is poor quality and/or
doesn’t fit on the screen. The computer’s screen resolution is
incorrect. See Configuring your computer’s screen
resolution on page 14 to select the
correct screen resolution.