THE RGB TO DVI(/VGA) CONVERTER
48
Appendix E: Calling Technical Support
If you determine that your RGB to DVI(/VGA) Converter is malfunctioning,
do not attempt
to alter or repair it
. It contains no user-serviceable parts. Contact Technical Support.
Before you do, make a record of the history of the problem. We will be able to provide more
efficient and accurate assistance if you have a complete description, including:
•
The firmware-revision level printed on the bottom of the RGB to DVI(/VGA) Converter
(very important):
Version Number Format:
Board:
xxLO/RE Myyy Pzzz Auuu Gvvvvvv
Firmware:
C/M/S xx Pyy Mzz
•
The nature and duration of the problem.
•
When the problem occurs.
•
The components involved in the problem—that is, what type of graphic source, what
type, make and model of monitor, type and make of cable, etc.
•
Any particular application that, when used, appears to create the problem or make it
worse.
•
The results of any testing you’ve already done.
To solve some problems, it might be necessary to upgrade the RGB to DVI(/VGA)
Converter’s firmware. If this turns out to be the case for your difficulty, our Technical
Support technicians will arrange for you to receive the new firmware and will tell you how to
install it.
Shipping and Packaging
If you need to transport or ship your RGB to DVI(/VGA) Converter:
•
Package it carefully. We recommend that you use the original container.
•
If you are shipping it for repair, please include the Unit’s external power supply. If you
are returning it, please include everything you received with it. Before you ship the RGB
to DVI(/VGA) Converter back to your dealer for repair or return, contact him to get a
Return Material Authorization (RMA) number.
Summary of Contents for RGB2VGA
Page 3: ...EMPTY PAGE 3 ...
