Common problems
My Sqair doesn’t
turn on
Issue/question
The airflow seems
to be a lot lower
than before/what I
was expecting
I’m not getting
the performance
I expected
Doors and/or windows are open
Open doors and windows might mean
outside air can seep into your room.
Make sure your doors and windows are
closed for best performance
Outdoor air pollution levels
are extremely high
Smart Air data shows that all
purifiers perform worse when
outdoor air pollution levels
are high. Learn more:
The room size exceeds one Sqair’s
recommended room size (40m
2
)
Use the air purifier in a room with
applicable area or add another Sqair
The filter needs replacing
Work out how long you’ve been using
your filter, and replace it if necessary
The speed dial is at a low setting
Turn the speed dial to a higher setting
The Sqair’s inlet is
blocked or obstructed
Make sure you have screwed on all four
legs, and all sides of The Sqair are at
least 15cm from nearby objects
The filters haven’t been removed
from their plastic wrapping
Open up your Sqair and make sure
you’ve removed the filter from its
plastic packaging
The Sqair’s speed dial is in
the ‘0’ position
Rotate the speed dial to either
1, 2, or 3
Power cable is not connected
to The Sqair or a power supply
Ensure the power cable is securely
connected to The Sqair and the
power supply
Possible cause
Possible solution