Appendix B
B.1
SMAR WARRANTY CERTIFICATE
1. SMAR guarantees its products for a period of 24 (twenty four) months, starting on the day of
issuance of the invoice. The guarantee is valid regardless of the day that the product was
installed.
2. SMAR products are guaranteed against any defect originating from manufacturing, mounting,
whether of a material or manpower nature, provided that the technical analysis reveals the
existence of a quality failure liable to be classified under the meaning of the word, duly verified
by the technical team within the warranty terms.
3. Exceptions are proven cases of inappropriate use, wrong handling or lack of basic maintenance
compliant to the equipment manual provisions. SMAR does not guarantee any defect or
damage caused by an uncontrolled situation, including but not limited to negligence, user
imprudence or negligence, natural forces, wars or civil unrest, accidents, inadequate
transportation or packaging due to the user’s responsibility, defects caused by fire, theft or stray
shipment, improper electric voltage or power source connection, electric surges, violations,
modifications not described on the instructions manual, and/or if the serial number was altered
or removed, substitution of parts, adjustments or repairs carried out by non-authorized
personnel; inappropriate product use and/or application that cause corrosion, risks or
deformation on the product, damages on parts or components, inadequate cleaning with
incompatible chemical products, solvent and abrasive products incompatible with construction
materials, chemical or electrolytic influences, parts and components susceptible to decay from
regular use, use of equipment beyond operational limits (temperature, humidity, etc.) according
to the instructions manual. In addition, this Warranty Certificate excludes expenses with
transportation, freight, insurance, all of which are the customer’s responsibility.
4. For warranty or non-warranty repair, please contact your representative.
Further information about address and contacts can be found on
www.smar.com/contactus.asp
5. In cases needing technical assistance at the customer’s facilities during the warranty period,
the hours effectively worked will not be billed, although SMAR shall be reimbursed from the
service technician’s transportation, meals and lodging expenses, as well dismounting/mounting
costs, if any.
6. The repair and/or substitution of defective parts do not extend, under any circumstance, the
original warranty term, unless this extension is granted and communicated in writing by SMAR.
7. No Collaborator, Representative or any third party has the right, on SMAR’s behalf, to grant
warranty or assume some responsibility for SMAR products. If any warranty would be granted
or assumed without SMAR’s written consent, it will be declared void beforehand.
8. Cases of Extended Warranty acquisition must be negotiated with and documented by SMAR.
9. If necessary to return the equipment or product for repair or analysis, contact us.
See item 4.
10. In cases of repair or analysis, the customer must fill out the Revision Requisition Form (FSR)
included in the instructions manual, which contains details on the failure observed on the field,
the circumstances it occurred, in addition to information on the installation site and process
conditions. Equipments and products excluded from the warranty clauses must be approved by
the client prior to the service execution.
11. In cases of repairs, the client shall be responsible for the proper product packaging and SMAR
will not cover any damage occurred in shipment.
