13 Contact
SMA Solar Technology AG
Operating manual
NA-BOX-12-3-20-BE-en-12
38
13 Contact
If you have technical problems with our products, please contact the SMA Service Line. The following data is required
in order to provide you with the necessary assistance:
• Box
– Device type
– Serial number
• Battery inverter:
– Device type
– Quantity
• PV inverter:
– Device type
– Quantity
• Electrical loads:
– Device type
– Quantity
• Type, power and maximum current for the generator (if present)
• Multicluster Box (if available)
– Device type
– Serial number
• Batteries:
– Type
– Nominal capacity and nominal voltage (with lead-acid batteries)
Deutschland
Österreich
Schweiz
SMA Solar Technology AG
Niestetal
Sunny Boy, Sunny Mini Central,
Sunny Tripower: +49 561 9522‑1499
Monitoring Systems
(Kommunikationsprodukte):
+49 561 9522‑2499
Hybrid Controller
(PV-Diesel-Hybridsysteme):
+49 561 9522-3199
Sunny Island, Sunny Boy Storage,
Sunny Backup:
+49 561 9522-399
Sunny Central, Sunny Central Storage:
+49 561 9522-299
SMA Online Service Center:
www.SMA-Service.com
Belgien
Belgique
België
Luxemburg
Luxembourg
Nederland
SMA Benelux BVBA/SPRL
Mechelen
+32 15 286 730
SMA Online Service Center:
www.SMA-Service.com
Česko
Magyarország
Slovensko
SMA Service Partner TERMS a.s.
+420 387 6 85 111
SMA Online Service Center:
www.SMA-Service.com
Türkiye
SMA Service Partner DEKOM Ltd. Şti.
+90 24 22430605
SMA Online Service Center:
www.SMA-Service.com
