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Installation Guide

SM VOIP Replacement Equipment Installation Manual

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Table of Contents

SM VOIP Replacement Equipment Installation Manual….........................................................................3

Contents of your box ...................................................................................................................3
Putting the phone together..........................................................................................................4
Connecting the handset cord .......................................................................................................5
Connecting the power cord..........................................................................................................5
Connecting the network and computer lines...............................................................................6
Phone set-up ................................................................................................................................

7

VoIP to VoIP Service Installation manual….................................................................................................8

Connecting your new IP phone to an existing IP phone................................................................8

Connecting the power cord...........................................................................................................10

Technical Support (Available M-F 8am-5pm): 808-643-4774

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Summary of Contents for VVX 350

Page 1: ...SystemMetrics Replacement Equipment Customer Installation Manual ...

Page 2: ... Contents of your box 3 Putting the phone together 4 Connecting the handset cord 5 Connecting the power cord 5 Connecting the network and computer lines 6 Phone set up 7 VoIP to VoIP Service Installation manual 8 Connecting your new IP phone to an existing IP phone 8 Connecting the power cord 10 Technical Support Available M F 8am 5pm 808 643 4774 ...

Page 3: ... are installing the SM VOIP Replacement Equipment for the first time please follow these instructions If you currently have another VoIP service please skip to the VoIP to VoIP Service Installation Manual section Prior to setting up SM VOIP Replacement Equipment please review our Network Readiness Document provided to you by your Assigned Sales Account Manager or Service Coordinator Contents of yo...

Page 4: ...e of three slots in the back of the phone each providing a different height position The base will only fit into the phone one way Insert the base into the slot on the back of the phone for the desired angle If the angle is incorrect the base can be removed and repositioned by pulling straight out and inserting into the desired slot ...

Page 5: ... of the phone Connect into handset port highlighted in red Plug the coiled end of the handset cord into the handset Connecting the power cord If your phones are not powered over Ethernet this is determined by type of network switch you will need to connect the power adapter to the power port on the back of each phone highlighted in green Plug the other end into an electrical outlet ...

Page 6: ...ernet Plug the network cable into the network port circled in red and the other end into either a router or an Ethernet connection If a power over Ethernet is not available you will also need to use the 48V power adapter to power on the device Optional connect your PC to the computer port highlighted in blue for enhanced network performance on your computer when compared to Wi Fi additional cable ...

Page 7: ...our phone should connect to the Internet and automatically receive configuration designed specifically for your individual phone system Depending on the configuration it may go through the reboot process several times before it becomes usable This process should take approximately five minutes ...

Page 8: ...Ethernet cable you will need to follow the installation instructions below While this is not the optimal setup it does allow you to migrate your service without the added expense of additional wiring This set up will be required until your existing numbers are ported to the Hawaiian Telcom network Your current set up may be similar to this your existing phone is connected to your network red line ...

Page 9: ... your computer connected to the PC port circled in green If you have a cable connected to the PC port you will need to disconnect it from the back of the phone CAUTION Your computer will lose network connectivity when the cable is disconnected Using the Ethernet cable provided in the phone installation kit connect one end to the PC port on the existing phone circled in green ...

Page 10: ...ion kit to the network port of the new phone circled in red If there was a cable in the PC port of your existing phone connect it to the PC port of the new phone circled in green Connecting the power cord You will need to connect the power adapter to the power port on the back of each phone highlighted in green Plug the other end into an electrical outlet ...

Page 11: ...Hawaiian Telcom Service Coordinator The Service Coordinator will advise when the porting process is complete and you have been notified by Hawaiian Telcom the new phones are ready to use you will remove the network cable from the original phone and move it to the network port of the new phone CAUTION Your computer will lose network connectivity when the cable is disconnected ...

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