7
TROUBLESHOOTING GUIDE
1. Valve does not function (no flush).
A. Control Stop or Main Valve is Closed. Open Control Stop or Main Valve.
B. Foot Pedal Assembly is worn or damaged. Install Foot Pedal Repair Kit or
replace Foot Pedal Assembly.
C. Relief Valve is worn or damaged. Replace Inside Parts Kit.
2. Volume of water is not sufficient to siphon fixture.
A. Control Stop is not open wide enough. Adjust Control Stop for desired
delivery of water volume.
B. Urinal Flushometer Parts inside a Closet Flushometer. Replace Inside
Urinal Parts with proper Closet Flushometer Parts.
C. Low Consumption Flushometer installed on a higher Consumption
fixture. Replace Inside Parts Kit with Water Saver Kit.
D. Water Saver Kit installed in old non-Water Saver bowl. Position Refill
Head so that SIDE 1 is in the UP position (Regal Flushometers only). For
other models, refer to Factory.
E. Water supply volume or pressure is inadequate. If no gauges are
available to properly measure supply pressure or volume of water at
the Flushometer, then remove the Relief Valve from the Inside Parts Kit,
reassemble the Flushometer and completely open the Control Stop.
• If the fixture siphons, more water volume is required. If a 3.5 gpf
Inside Parts Kit is installed in the Flushometer, then first flip the
Refill Head (under the diaphragm) to obtain a 4.5 gpf volume. If this
volume is still inadequate, remove the Flow Ring from the Guide to
obtain a 6.5 gpf Kit. If additional flow is required, try a Low Pressure
Guide Kit. IMPORTANT — Laws and Regulations requiring Low
Consumption Fixtures
(1.6 gpf/6.0 Lpf Water Closets and 1.0 gpf/3.8 Lpf Urinals) prohibit
the use of higher flushing volumes.
• If the fixture does not siphon or if a Low Consumption fixture is
installed, or if the above steps do not prove satisfactory, steps
must be taken to increase the water supply pressure and/or
volume. Contact the fixture manufacturer for minimum water supply
requirements of the fixture.
3. Flushometer closes off immediately.
A. Ruptured or damaged Diaphragm. Replace Inside Parts Kit.
B. Enlarged By-pass orifice from corrosion or damage. Replace Inside Parts
Kit.
4. Length of flush is too short (short flush).
A. Diaphragm Assembly and Guide Assembly are not hand-tight. Screw the
two assemblies hand-tight.
B. Enlarged By-pass orifice from corrosion or damage. Replace Inside Parts
Kit.
C. Urinal Flushometer Parts inside a Closet Flushometer. Replace Inside
Urinal Parts with proper Closet Flushometer Parts.
D. Low Consumption Flushometer installed on a higher Consumption
fixture. Replace Inside Parts Kit with Water Saver Kit.
E. Foot Pedal Assembly is damaged. Replace Foot Pedal Assembly.
5. Length of flush is too long (long flush) or continuous.
A. Relief Valve is not seating properly or By-pass orifice is clogged because
of foreign material, or By-pass orifice is closed by an invisible gelatinous
film from “over-treated” water. Disassemble the working parts and
wash thoroughly. NOTE: Size of the orifice in the by-pass is of utmost
importance for the proper metering of water into the upper chamber of
the flushometer. Do not enlarge or damage this orifice. Replace inside
kit if cleaning does not correct problem.
B. Supply line water pressure has dropped and is not sufficient to close the
valve. Close Control Stop until pressure is restored.
C. Closet Flushometer Parts inside a Urinal Flushometer. Replace Inside
Closet Parts with proper Urinal Flushometer Parts.
D. Inside Cover is damaged. Replace Inside Cover.
6. Chattering noise is heard during flush.
A. The Segment Diaphragm is installed upside-down. Replace the Segment
Diaphragm to the proper position as instructed by markings on the
Diaphragm.
B. Inside Cover is damaged. Replace Inside Cover.
7. Foot Pedal Leaks.
A. Foot Pedal Gasket, Seal or Assembly is damaged. Replace as required.
When assistance is required, please contact Sloan Valve Company
Installation Engineering Department at:
1-888-SLOAN-14 (1-888-756-2614)
OR
1-847-233-2016
Care and Cleaning
DO NOT use abrasive or chemical cleaners (including chlorine bleach) to clean
Flushometers as they may dull the luster and attack the chrome or special
decorative finishes. Use ONLY soap and water, then wipe dry with clean cloth
or towel.
While cleaning the bathroom tile, the Flushometer should be protected from
any splattering of cleaner. Acids and cleaning fluids can discolor or remove
chrome plating.
