Skywalker Holdings, LLC warrants its products to be free from defects in material and workmanship under normal
use and service conditions.
The steel frame is warranted for three (3) years after the date of purchase. All other
parts are warranted for one (1) year after the date of purchase.
Warranty coverage extends only to the original retail
purchaser from the date of original purchase. This warranty is only valid concerning products used for residential
use. Products used for commercial use, such as schools and daycares, will not be covered.
LIMITED WARRANTY
Weather Damage:
The warranty does not cover damage due to the effects or acts of nature, such as
earthquakes, wind, hurricanes, tornadoes, lightening, rain, fire, snow, excessive heat and cold conditions
and/or sun damage. During the winter months the soft materials will need to be removed and stored in
a dry place out of the snow. If left unprotected in the winter months, some components may become
damaged, voiding this warranty.
Fading and Rust:
Our products are fully galvanized and/or powder-coated. We do not warrant against
rust or corrosion. Some areas may have higher air salt content, higher humidity, heavier rain and heavier
snow. We do not warrant against fading. We suggests customers use a UV protectant to extend the life of
the product.
Loss or damage to Product:
caused by shipping, abuse, misuse, improper/abnormal usage or
unauthorized repairs are not covered by this warranty and may also void the warranty.
Unauthorized Replacement Parts:
The warranty will become void if any defects or damages are
associated with the use of unauthorized replacement parts. All replacement parts must be obtained from
an authorized retailer.
Assembly Service:
The warranty does not cover acts or omissions provided by a third-party assembly
service. It is the customer’s responsibility to check all boxes and confirm all components are included and
in their proper condition before installation occurs.
INSPECTION AND REPLACEMENT PARTS:
1.
2.
3.
NOTE:
All requested information must be provided in order to review your warranty claim.
To order replacement parts for your product please visit
www.skywalkertrampolines.com
Skywalker Holdings, LLC, PO Box 574, Brigham City, UT 84302 USA.
Printed in China © 2019 Skywalker Holdings, LLC
Your product should be inspected upon unpacking and set up and thereafter on a regular basis. Worn, damaged
or broken parts should be replaced immediately and before each use.
Call the Skywalker Holdings Customer Service Department at 1-866-603-5867 to file a warranty claim. Be
prepared to provide the following information: name, shipping address, a copy of your original sales receipt, a brief
description of the problem and cause, product model number and serial number. We may also ask for photos of
the damaged/defective parts.
Customer service will review your claim and contact you with further instruction.
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