Problem
LED on the front panel
fail to light up/is not lit.
No picture or sound.
Bad picture/blocking
error.
No startup menu on
screen after turning on
STB for the first time.
The remote control is
not working.
You have forgotten
your password.
Poor picture quality
orLess channels in
scanning.
Possible causes
Mains supply cable is
not connected.
Satellite dish is not aiming
to satellite accurately.
No signal or weak signal.
The LNB is faulty.
The cable is faulty.
Satellite dish is not aiming
to the satellite accurately
Signal too strong.
Satellite dish is too small.
LNB noise factor too high.
The LNB is faulty.
The system is connected
by SCARTcables and the
TV is not in AV/EXTmode.
Battery exhausted.
Remote control is not
aimed correctly
STB is in standby mode.
Low LNB power or singal
loss in cable.
What to do
Check if the mains supply cable
is plugged into the power socket.
Adjust the dish. Check the signal
strength indicator in one of the
channel search submenus.
Check the cable connections,LNB
and other equipment connected
to LNB & receiver, or adjust dish.
Replace the LNB.
Replace the cable.
Adjust the dish.
Connect a attenuator to LNB input.
Change to a larger dish.
Change LNB with lower noise factor.
Replace the LNB.
Switch the TV to the
appropriate AV input.
Change the batteries (both).
Aim the remote control at the STB.
Check that nothing blocks the front
panel.
Check if LED indicator on the front
panel is showing the time, press the
power button to switch off standby
mode.
Contact the dealer or Service Provider.
They will help you set it up again.
Change the LNB power to 14V/19V in
Antenna setup menu.
5. Additional Information
5.1 Problem Solving
You might meet abnormal working of this STB with various reasons, check the
following which may help you.
@ 21
Additional Information--Problem Solving