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Sky Hub, Setup Manual

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5

your activation date

     Check

1

When to set up your Sky Hub?

•  If you are switching from another 

broadband provider, on the 
activation date your previous 
broadband service will stop. When 
this happens you can start to set up 
your Sky Hub

•  If you are coming from Virgin Media 

or getting a new broadband service, 
you can set up your Sky Hub on your 
activation date and then wait for 
your Sky Broadband to go live

Please note, your Sky Broadband 
can go live anytime up to midnight  
on your activation date.

You’ll find this on the top of your Sky  
Hub packaging. Your Sky Broadband  
will not be up and running until then.

Summary of Contents for Hub

Page 1: ...Hello Look inside to see how to set up your new Sky Hub Set Up Guide ...

Page 2: ...2 ...

Page 3: ...rom your master phone socket 10 Plug in your Sky Hub 12 Fit microfilters around your home 14 Connect PC Windows 8 16 PC Windows 7 18 PC Windows XP 20 Mac OSX 22 Wired set up 24 Get extras Getprotected 27 EnjoyfantasticSkyservices 28 Other stuff IconGuide 31 Help 33 Advanced users 34 Usingyourequipment safely 35 Recycling 37 ...

Page 4: ...4 Get connected Check Find Unplug Plug in Fit microfilters Connect ...

Page 5: ...n start to set up your Sky Hub If you are coming from Virgin Media or getting a new broadband service you can set up your Sky Hub on your activation date and then wait for your Sky Broadband to go live Please note your Sky Broadband can go live anytime up to midnight on your activation date You ll find this on the top of your Sky Hub packaging Your Sky Broadband will not be up and running until th...

Page 6: ...6 Sky Hub Black Power Cable Grey DSL Cable and Microfilter what s in the box Check 1 ...

Page 7: ...7 Black Ethernet Cable for a wired connection If you re missing any of these items please give us a call on 03442 410 515 Extra Microfilter Set Up Guide and Connect Card ...

Page 8: ...go You can also try tracing where your phone line enters your house from the street and looking on the wall near there Alternative master phone socket If you can t find a master socket with a line through it look for a socket that is thicker or with a BT logo in the top or bottom corner i Master phone socket If you can t find your master phone socket simply connect your Sky Hub to a convenient pho...

Page 9: ...9 Pre filtered sockets You may find you have a pre filtered master phone socket This is usually the case if you have a new build house or previously had Fibre installed in your home OR ...

Page 10: ...10 Unplug 3 everything from your master phone socket If you have a splitter already inserted it may look like either of these Take it out of your master phone socket and continue to the next page OR ...

Page 11: ...inue to the next page If you have an Openreach Modem connected to your pre filtered faceplate disconnect it and recycle it as you no longer need it If you have any existing broadband equipment inserted Take it out of your master phone socket and continue to the next page If you have a phone cable already inserted OR ...

Page 12: ... port marked Sky Box Phone If you are just plugging in a phone cable plug it directly into the microfilter 3 If you have a pre filtered faceplate plug the grey DSL cable directly into the top port on the socket You do not need a microfilter in this set up Double filtering Never plug microfilters into other microfilters this includes pre filtered faceplates As this will prevent your Sky Broadband c...

Page 13: ... of your Sky Hub Then plug it in at the mains and switch on 4 Plug the grey end of the DSL cable into the back of your Sky Hub i Final set up Once you have completed all the steps your set up should look like Standard master phone socket Pre filtered master phone socket OR ...

Page 14: ...crofilters to all my other phone sockets that are in use Without correctly installed microfilters around your home your Sky Broadband connection may be slow intermittent or may stop connecting at all Master phone socket already set up shown in section 4 Plug in ...

Page 15: ...you need additional microfilters call us on 03442 410 515 You can still set up your Sky Hub unplug any other devices from your phone sockets Then once you have your extra microfilters reconnect the devices as above For these set ups this is how you should fit a microfilter to your phone socket ...

Page 16: ...to see available wireless networks 2 Select your wireless network Your Sky Hub s wireless details should appear in the list of networks You can find the name of your wireless network on the inside lid of your Sky Hub packaging or on the Connect card This is also on the back of your Sky Hub Click on your Sky Hub s network name and click Connect ...

Page 17: ...waysenteryourpasswordin CAPITALletters If you are asked for a PIN then insert this instead of the password and click NEXT WPS Wi Fi Protected Setup PushtheWPSbutton andholditinfortwo seconds Thewirelessicon willflashamber i 4 Open browser Click on an internet browser to complete your set up Can t get connected Have you turned on the wireless switch or button on your computer Have you selected the ...

Page 18: ...to see available wireless networks 2 Select your wireless network Your Sky Hub s wireless details should appear in the list of networks You can find the name of your wireless network on the inside lid of your Sky Hub packaging or on the Connect card This is also on the back of your Sky Hub Click on your Sky Hub s network name and click Connect ...

Page 19: ...ays enter your password in CAPITAL letters If you are asked for a PIN then insert this instead of the password and click OK i 4 Open browser Click on an internet browser to complete your set up Can t get connected Have you turned on the wireless switch or button on your computer Have you selected the correct network Try entering your Password or PIN again WPS Wi Fi Protected Setup PushtheWPSbutton...

Page 20: ...lect your wireless network Highlight your Sky Hub s wireless details from the list You can find the name of your wireless network on the inside lid of your Sky Hub packaging or on the Connect card This is also on the back of your Sky Hub If you can t find your network name click Refresh network list Select your network and click Connect Connect 6 ...

Page 21: ...ur Sky Hub Always enter your password in CAPITAL letters and click Connect 4 Open browser Click on an internet browser to complete your set up PC Windows 8 PC Windows 7 PC Windows XP Mac OSX Wired set up i Can t get connected Have you turned on the wireless switch or button on your computer Have you selected the correct network Try entering your password again using CAPITAL letters ...

Page 22: ...erences and click on Network 2 Turn Airport On Select Airport and click On Highlight your wireless network in the drop down bar You can find the name of your wireless network on the inside lid of your Sky Hub packaging or on the Connect card This is also on the back of your Sky Hub Select your network Connect 6 ...

Page 23: ... Sky Hub Always enter your password in CAPITAL letters Click OK 4 Open browser Click on an internet browser to complete your set up PC Windows 8 PC Windows 7 PC Windows XP Mac OSX Wired set up i Can t get connected Have you turned on the wireless switch or button on your computer Have you selected the correct network Try entering your password again using CAPITAL letters ...

Page 24: ...Hub then you may want to set up a wired Sky Broadband connection Ease of set up a wired connection is much easier to set up All you need to do is simply plug one end of the black Ethernet cable into the back of your Sky Hub and the other end into your computer Reliability and speed your computer will always be connected without interference from other electrical devices which will give you a faste...

Page 25: ...the black Ethernet cable into one of the yellow ports on the back of your Sky Hub Your computer should automatically connect PC Windows 8 PC Windows 7 PC Windows XP Mac OSX Wired set up 3 Open browser Click on an internet browser to complete your set up ...

Page 26: ...26 Get extras Get protected Enjoy fantastic Sky services ...

Page 27: ...ers Blocks spyware and removes existing spyware Adds helpful safety ratings to sites and search engines Filters offensive content and limits child internet access You can install any of these services from sky com security Parental Controls Sky offers free Parental Controls to all Sky Broadband customers as standard Parental Controls are an important part of helping to keep your family safe online...

Page 28: ...o your compatible Sky HD box to access TV On Demand our library of TV On Demand for no extra monthly cost Once a wired or wireless connection is made to your Sky HD box the Sky HD icon will turn white To find out more about setting up your connection for TV On Demand go to sky com ondemand Enjoy fantastic Sky services 2 ...

Page 29: ...y TV from Sky on your iPad iPhone or laptop with Sky Go available at no extra cost to Sky TV customers Catch the latest movies live sports and entertainment in line with your subscription anywhere in the UK or Ireland with a Wi Fi or 3G connection sky com our official site is an ideal home page and offers you an exciting number of options ...

Page 30: ...30 Other stuff Other things you need to know about your new Sky Hub Icon Guide Help Advanced users Using your equipment safely Recycling ...

Page 31: ...e Sky Hub and contact Sky Technical Support on 03442 410 515 if persistent Amber flashing Sky Hub is in recovery mode Contact Sky Technical Support Internet Off No Internet connection Check that the grey DSL cable is correctly connected between the Sky Hub and the master phone socket Amber flashing Sky Hub is trying to sync If the icon has been flashing more than 1 hour power cycle the Sky Hub Amb...

Page 32: ...lashing rapid flash WPS error Re start WPS session by pressing and holding the WPS button on your Sky Hub for 2 seconds Amber solid 5 minutes WPS successful Sky HD Off No connection to Sky HD box Ensure the Sky HD box is switched on If using a wireless connection make sure your wireless device is turned on and working properly If using a wired connection make sure the Ethernet cable is properly co...

Page 33: ...ess details correctly Makesureyou veselectedthecorrectwireless networkfromthelistandenteredyourpassword in CAPITAL letters nonumbers Ifyouareasked for aPIN thiswillbeeightnumbers You can find your wireless details on the inside of your Sky Hub packaging the Connect card or on the back of your Sky Hub 6 For best performance leave your Sky Hub switched on It s important to leave your Sky Hub permane...

Page 34: ... up the Internet Explorer window or any other internet browser that you use In the address bar of the web browser type in http 192 168 0 1 which will take you to the Sky Broadband set up page In the username field type in your username and password The default login is lowercase Username admin Password sky Click OK Advanced users 3 Sky Hub login ...

Page 35: ...tempt to repair your Sky Hub Instead please contact Sky Customer Services If you move your Sky Hub between locations at different temperatures allow it to reach room temperature before you connect it to the mains supply Make sure that all electrical connections are properly made Don t connect your Sky Hub to the mains supply until you have properly connected all the other cables Disconnect your Sk...

Page 36: ...ng Rewireable plugs have the fuse inside Use a screwdriver to remove the plug s back cover then lever out the fuse and replace it with a new one Replace the plug s back cover If the supplied mains plug is not suitable for your mains socket outlet remove its fuse and then cut the plug off the lead Destroy the severed plug immediately to avoid the shock hazard which would exist if this were to be pl...

Page 37: ...ent can be reused or recycled and the good news is that it s really easy to do We have three options for you 1 Send it to us for free and we ll make sure it gets reused or recycled Package it carefully remove the batteries and include a note to say that it is for reuse or recycling then send it to Sky Accessories Freepost RTEE ZRZA SSXL Unipart Technology Logistics Unit 6020 Siskin Parkway West Mi...

Page 38: ...38 Notes 6 ...

Page 39: ...fier Mark logo is a mark of the Wi Fi Alliance Wi Fi and Wi Fi Alliance are registered trade marks of the Wi Fi Alliance Wi Fi CERTIFIED and Wi Fi Protected Setup are trade marks of the Wi Fi Alliance This product contains Free Open Source Software For further information please log in to the web interface of the product and click on Licence Information or visit sky com opensourcesoftware This pro...

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