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Sky DV3, User Manual

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Sky DV3 User Manual Download Page 46

TAKING C

ONTROL

SUPPOR

TING 

YOU

43      USING YOUR SKY BOX

Message 

You cannot purchase this programme 
at the moment 

This programme has already started

 

The Personal Planner is full
You must delete an entry before 
another programme can be added. 

There is insufficient credit left on your 
viewing card, 

or

There is insufficient space left on your 
viewing card

You have entered your PIN incorrectly 
three times
PIN is now blocked for 10 minutes

No satellite signal is being received

To use the full range of interactive 
services please ensure that an 
operating telephone line is connected

What to do now

You may be able to buy it later.

Check the listings to find out when it’s next on so you 
can buy it then.

Try to delete some programmes from the planner.
Highlight the programmes you want to delete from 
your Personal Planner and press the 

yellow 

(

Delete

) 

key.

First check that the telephone lead between your Sky 
box and the socket is properly plugged in. If you still 
see the message, call the number shown on your 
screen so you can order this programme.

You will not be able to access anything that needs a 
PIN for 10 minutes. If you have forgotten your PIN, 
call your broadcaster.

Check that the cables from your satellite dish are 
correctly plugged into the back of your Sky box.

Check that the telephone lead between your Sky box 
and the socket is properly plugged in.

What does it mean? 

Because of a temporary problem, you 
can’t buy this programme now.  

The programme has already started 
and you can’t buy it now.

You already have the maximum 
number of programmes in your 
Personal Planner. 

There’s not enough credit left on 
your viewing card account to buy this 
programme, or
There’s not enough space on your 
viewing card to store the information 
for this programme.

The wrong PIN has been entered three 
times in a row.

Your Sky box is not receiving a satellite 
signal.

Your Sky box is not connected to an 
operating telephone line.

Summary of Contents for DV3

Page 1: ...WELCOME TO YOUR SKY BOX GUIDE To find the topic you want click the links on the contents pages use the bookmarks on the left or use the search box You can print all or some pages by going to File Print ...

Page 2: ...text mode colours use to select a variety of onscreen options numbers enter channel numbers or select menu options standby turn your Sky box or TV on and off services set up a range of features including parental controls subtitles and favourite channels interactive press for interactive services i get more information on what you re watching or on a highlighted programme ch and change the channel...

Page 3: ...off The light is red when the Sky box is plugged in but not on standby green when the Sky box is on message light yellow when a message comes in interactive card slot insert your interactive card here when using interactive services and only when an instruction to do so appears on the screen Sky viewing card slot behind flap insert your viewing card here arrows use when watching TV to see what s on...

Page 4: ... Use your Planner Manage your reminders Order Box Office programmes Have more control over kids viewing Watch your favourite channels Get support WHAT DO YOU WANT TO DO WELCOME TO SKY This is your guide to using your Sky box giving you the essentials as well as handy tips ...

Page 5: ... Quick glance at what s on with Search Scan 14 Complete overview of what s on with TV Guide 14 Finding a specific channel 15 Seeing what s on your favourite channels 15 Finding a specific programme 16 Finding out more about a programme 17 Codes used in the information banner 17 Finding and listening to radio channels 18 SETTING REMINDERS FOR PROGRAMMES 19 When reminders clash 19 USING YOUR PERSONAL ...

Page 6: ...ng to a favourite channel 28 Seeing what s on your favourite channels 28 WATCHING TV WITH SUBTITLES OR AN AUDIO DESCRIPTION 29 GOING INTERACTIVE 30 Interactive cards 30 Playing games 30 Setting up message alert 31 MORE OPTIONS 32 Using digital text 32 Using teletext 32 Adding non Sky digital channels 33 Watching non Sky digital channels 33 Recording programmes onto video DVD 34 REMOTE CONTROL SETU...

Page 7: ...ct your Sky box from the mains supply before you disconnect any other equipment from its rear panel Never push anything into holes slots or other openings in the casing of your Sky box except your viewing card and interactive card into their respective slots Your Sky box is intended for use in moderate climates Do not use or store your Sky box in hot cold damp or dusty places In order to ensure a ...

Page 8: ...in an approved 3A fuse If you need to replace the fuse use an ASTA or BSI approved BS 1362 fuse rated at 3A and marked with either of these symbols The non rewireable plug has its fuse beneath a fuse cover on its face Use a screwdriver to lever off the fuse cover replace the fuse with a new one and refit its cover Never use a plug if its fuse cover is missing The fuse is inside the rewireable plug ...

Page 9: ...gital you have plenty of choice when it comes to what you watch Your Sky box gets digital information from the satellite through the minidish it then decodes the information and sends it to your TV Keeping you up to date As we make improvements and create new features we update the software you see onscreen by sending it via the satellite We ll let you know about these new features as soon as they...

Page 10: ...is your default PIN number see About your PIN There s no need to remove the viewing card unless you are checking your PIN number or if it s faulty or has expired Please remember these cautions Don t remove or re insert the viewing card unnecessarily Don t bend the viewing card Keep the card away from heat and sunlight Keep the card dry Never clean it with fluids use a soft dry cloth Keep the card a...

Page 11: ...o switch control from the Sky box to the TV Press Sky to go back to controlling the Sky box The Sky installer should have already set up the remote control for you If you leave your remote control without batteries for longer than 10 minutes or if you have a new TV you need to reset the remote control to work with your TV See Resetting your Sky remote control for details ...

Page 12: ...ght on the front panel is red when your Sky box is plugged into the mains but turned off The light is green when your Sky box is on To save power and money please put your Sky box into standby mode when you re not using it Changing the volume Use the remote control s vol key to change the volume of your TV You can turn the volume off altogether by pressing the mute key red standby green on use the...

Page 13: ...ter the channel number For example enter the sequence 5 0 1 for Sky News If you don t know the number press tv guide on your remote control select All Channels and look up the channel in the list The chapter Seeing what s on shows how you can change channels from the full screen listings such as TV Guide When you change channels the Search Scan banner appears change channels one at a time with ch ...

Page 14: ...banner When you see the banner press the up down arrow to see what s on other channels Press the left right arrow to see what s on earlier and later today on the channel shown If you see a programme on now that you want to watch press select If you see a programme you want to watch and it is on later press select to set a reminder See the chapter Setting reminders for programmes Press back up to r...

Page 15: ...nts use a range of interactive services set viewing restrictions and a spending limit change Sky box settings To get into one of the four main Sky Guide screens press its key on the remote control for example tv guide To select an option you can press the appropriate number for example press 1 for All Channels Otherwise press the down arrow so the yellow highlight is on the option you want then pr...

Page 16: ... remote control When you re watching a programme the colour keys can do different things red Shows you the interactive screens for that programme if available green Sets a reminder for a promoted programme if available yellow Shows the Message Alert screen blue Shows what s on your preset favourite channels See Managing your favourite channels for details use colour keys for onscreen options ...

Page 17: ...the left right arrow To see what s on a different channel use the up down arrow then left right to check different times Complete overview of what s on with TV Guide To see the entire list of programmes and channels press tv guide The TV Guide menu appears giving you a choice of categories Press the down arrow or 0 for More to see the next screen of categories Highlight the type of programme you r...

Page 18: ...dvance If you can t see the whole title of a programme press the information key When you see a programme you want to watch highlight it and press select If it s on now Sky Guide tunes to the channel If it s on later Sky Guide sets a reminder Seeing what s on your favourite channels Once you ve marked channels as your favourites you can choose to see listings just for those channels From the TV Gu...

Page 19: ... jump to the first letter of the title by using the letters on the number keys As you would write a text message on your mobile phone press the key once for the first letter shown twice for the second letter and so on If you can t see the whole title or if you want to see more information on the programme press the information key When you see a programme you want to watch highlight it and press sel...

Page 20: ... or over More mature themes or language make the film unsuitable viewing for young children 15 Suitable for viewers aged 15 years or over May contain stronger language 18 Suitable only for adult viewers aged 18 or over See Having more control over kids viewing to see how to restrict rated programmes Letter codes HD This is a High Definition programme which can be watched with a Sky HD box and releva...

Page 21: ... symbol next to them 2 Press select when you see the radio channel you want to listen to You can see the entire list of radio channels as follows 1 Press tv guide and select More from the TV Guide menu or scroll down to the next page 2 Select Radio to see the list of radio channels 3 Highlight the radio channel you want to listen to and press select To switch to a radio channel by keying in the nu...

Page 22: ...as TV Guide your Personal Planner appears showing your entire list of selected programmes See Using your Personal Planner for details One minute before the programme starts the reminder message appears onscreen Press select to tune to the programme Press back up to carry on with what you were watching If broadcasters change their schedule by less than 6 hours your reminders are automatically updat...

Page 23: ...r keys to manage programmes listed in your Personal Planner red AutoView makes your Sky box tune straight to the programme The AutoView symbol appears next to the programme See Changing channels automatically with AutoView for details green Series Link sets a reminder for every episode of a series The Series Link symbol appears next to the linked programme See Linking series for details yellow Del...

Page 24: ...watch something else instead of a linked programme the link is broken and future episodes are not added to your Planner Changing channels automatically with AutoView If there s something on later that you re sure you ll want to watch you can choose to tune straight to it with AutoView To turn AutoView on highlight the programme in your Personal Planner then press the red key AutoView The AutoView ...

Page 25: ...ting highlight the programme you want to order and press select 4 Follow the instructions onscreen you may be asked to select a start time and or enter your PIN If the programme s on now your Sky box tunes to it If it s on later the programme is put in your Planner and you get a reminder message 1 minute before the start time To watch a Box Office programme shown before its normal watershed time yo...

Page 26: ...nt at the next available payment date You re only charged for a Box Office programme if you watch any part of it Ordering over the phone If you can t order with your remote control for any reason you ll see a message onscreen You can then order programmes over the phone by calling the number shown Phone orders are subject to a telephone administration charge ...

Page 27: ... you first get your Sky box your PIN is the last four digits of the number on the back of your viewing card You need this number to get into the Parental Control screens Change your PIN to a personal secret number that you ll remember easily From the Parental Control screen select Change PIN and key in a new four digit number You ll have to key the number in twice You can change your PIN from this ...

Page 28: ... rated programmes Some programmes have an age rating as a guide to how suitable they are for children You can lock all such rated programmes so anyone who wants to watch them has to enter the PIN 1 Select Viewing Restrictions from the Parental Control menu highlight the appropriate rating and press the red key Restrict on your remote control A padlock symbol appears next to the category you choose...

Page 29: ...nnel depending on what level of control you choose Controlling how much is spent on services You can help prevent programmes being bought without your permission from Box Office or interactive services being used that demand a call charge as follows 1 Select Other Restrictions from the Parental Control menu 2 Highlight PIN Entry Before Going Online and use the left right arrow to choose On Now anyo...

Page 30: ...Off The options Viewing Restrictions Channel Restrictions and Other Restrictions are dimmed out meaning the PIN restrictions you specified under those options are now turned off Press the red key again to turn the specified PIN restrictions on again Even if you turn your settings off in this way you ll still need to enter your PIN to watch programmes out of their normal watershed time The times are ...

Page 31: ... when you re done Switching to a favourite channel Your stored favourites are marked with a tick in the Search Scan banner and other onscreen listings Change channels to one of your favourites as follows 1 When you re watching a programme press the blue key The Search Scan banner appears showing the first of your favourites 2 Keep pressing the blue key to go through the list 3 Press select when you...

Page 32: ...e done highlight Save New Settings and press select Sky Guide can bring your attention to programmes that have subtitles or an audio description To set this up follow these steps 1 Press services select System Setup then Languages Subtitles 2 Highlight Highlighted Programmes and use the left right arrow to select Audio Description or Subtitles This means programmes that have subtitles or an audio ...

Page 33: ...scription There is no charge for using the interactive Sky Customer Service screens but from there you can get to other interactive services which may be subject to charges You ll be informed about these charges before connecting Interactive cards Your Sky box has an interactive card slot which you need for some interactive services Only insert an interactive card when a message onscreen tells you...

Page 34: ...ation through Sky 2 Press services and select System Setup then Picture Settings 3 Highlight Message Alert and use the arrows to choose On 4 Select Save New Settings when you re done Now when someone sends you a message the message light on your Sky box shows yellow and you ll see an envelope symbol in the Search Scan banner On some channels a small onscreen envelope appears briefly over what you r...

Page 35: ... To use your TV s teletext services press tv on your remote control then text while you re watching a channel Use these keys on the remote control to control teletext Key Function text Enters text mode also exits text on some TVs back up Leaves text mode 0 9 Text page number entry i information Text reveal select Text hold colours Fastext function From the teletext service press back up then Sky a...

Page 36: ...y box 4 For each new channel you want to store highlight the channel and press the yellow key Store Channel A tick appears next to the channel name 5 When you re done press select Watching non Sky digital channels 1 Press services and select Other Channels 2 Highlight the channel you want to watch and press select You might not be able to see schedule information for these channels Your Sky box is...

Page 37: ... to record your video DVD recorder s timer is set The AutoView feature is handy for recording programmes because it automatically tunes your Sky box to a programme when it starts For details see Changing channels automatically with AutoView Some video DVD recorders start recording an AutoView programme automatically if they re connected to your Sky box with a SCART cable Your video DVD recorder s ...

Page 38: ...es off then press select If the light blinks three times your remote control has checked all the possible settings for the code you used Check you have the right code and start again at step 1 7 Turn your TV back on and press tv guide The TV Guide menu appears meaning the remote control settings are made properly Aiwa 0406 Akai 0098 Akura 0042 Alba 0043 Amstrad 0063 Baird 0117 Bang Olufsen 0118 BP...

Page 39: ... involves programming your remote control to the TV s specific model code instead of the brand code as follows 1 Firstly you need to check the code for your TV model Go to Interactive Sky Customer Service Technical Assistance For all Sky remote controls Follow the relevant options until you get to the code for your model number then make a note of the code 2 Point the remote control away from the T...

Page 40: ...bbish They should be taken to a special environmentally friendly collection point Replace the batteries as follows 1 Remove the battery cover by pushing up the catch and sliding the cover away 2 Carefully remove the old batteries 3 Put the new batteries in matching the marks and 4 Put the cover back on sliding the top part in and making sure the catch clicks into place 5 If you left your remote co...

Page 41: ...y vary from the picture shown here SKY BOX REAR PANEL WARNING You must disconnect your Sky box from the mains supply before you connect your Sky box to or disconnect it from any other equipment Terminals marked with the hazard symbol are hazardous live and the external wiring connected to these terminals requires installation by an instructed person or the use of ready made leads or cords With the...

Page 42: ...57 216 and 4 819 098 licensed for limited pay per view users only Digital Interface 5V DC 600mA max 3V3 DC 1 2A max HAZARD LIVE PARTS DO NOT REMOVE COVERS Manufactured under license from Dolby Laboratories Dolby and the double D symbol are trademarks of Dolby Laboratories digital interface do not uncover Environmental information Packaging When disposing of this product packaging please ensure tha...

Page 43: ... under Interactive Sky Customer Service Technical Assistance Press Help on your remote control for general help on using the Sky Guide screens For online help go to the Customer Support pages of www sky com Don t forget the user guides that come with your TV video DVD recorder sound system and any other accessories you re using If you need to talk to someone contact your dealer or broadcaster Tele...

Page 44: ...at your Sky box and that nothing is between the two The remote command light on your Sky box and on your Sky remote control should flash each time you press a remote control key If neither light flashes check the batteries in your remote control Call your broadcaster to have your PIN reset Make sure the mains lead is properly plugged in and your Sky box is switched on Press Sky on your Sky remote to...

Page 45: ...ave put the wrong viewing card in this Sky box What to do now Check that your TV and video recorder are correctly tuned to your Sky box For further information refer to your TV and video recorder user guides In some cases your Sky box may need retuning Call Sky Customer Service for further advice What to do now Insert or reinsert your viewing card The card holds all the information your Sky box ne...

Page 46: ...heck that the telephone lead between your Sky box and the socket is properly plugged in If you still see the message call the number shown on your screen so you can order this programme You will not be able to access anything that needs a PIN for 10 minutes If you have forgotten your PIN call your broadcaster Check that the cables from your satellite dish are correctly plugged into the back of you...

Page 47: ...al Planner There was an unexpected error with your Sky box during system setup Your Sky box is trying to resolve a system fault The batteries in the remote control need to be changed You have entered the wrong channel number If it s an adult channel it may have been removed by parental control settings What to do now Check the settings you entered were right Select another programme Call Sky Custo...

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