209 Kenroy Lane, Suite 9
Roseville, California 95678
916-786-6186
http://www.skutchelectronics.com
BA-1000
Telecommunication
Dialer
Technical
Reference
Manual
Version 3.12
Page 1: ...209 Kenroy Lane Suite 9 Roseville California 95678 916 786 6186 http www skutchelectronics com BA 1000 Telecommunication Dialer Technical Reference Manual Version 3 12 ...
Page 2: ... Entering Numbers 9 Recording Personal Messages 9 Chaining Entries 9 Special Codes 9 Exiting 10 Return to MENU 10 Start dialing the numbers 10 Advanced Features 10 Back Up 10 Auto Fill Mode 10 Time Saver Entry Mode 11 Example 11 3 DIAL FILE 11 Area Code Entry 11 Variable Start Entry 11 No Answer Redials 12 6pm Redials 12 15 Minute Busy Redials 12 Do Not Dial List 12 Dialing 12 Pause During Dialing...
Page 3: ...es 23 Search Mode 23 Duplicate Delete 24 File Restore 24 Exiting Edit Mode 24 SYSTEM SETUP 24 Change The Time Date 25 Set The Current Day 25 Set The Current Date 25 Set the Current Time 25 Set The Dial Times 25 Select The Day To Change 25 Set The Start Time 25 Set The Stop Time 25 Answer Detect 0 26 0 Normal Mode 26 1 Hello Mode 26 2 Answering Machine Only Mode 26 3 HTAD Mode 26 Attended Off 26 0 ...
Page 4: ...ely 33 Remote Record a Play Only Message 33 Start Dialing File 9 33 APPENDIX 34 Dialing Status Codes 34 Special Entry Codes 34 Outgoing Prompt Codes 34 TROUBLE SHOOTING 34 Reset System Setup 34 Audio Quality Problems 35 CODEC Initialize Error 35 CODEC 2 error 35 CODEC 1 error 35 Disconnect Issues 35 Disconnect methods 35 Disconnect problems 35 Customer Support 36 Warranty Repair 36 Non Warranty Re...
Page 5: ...ling past 9 00 p m and before 9 00 a m This will prevent the system from calling potential prospects too late or too early in the day If you wish to use the BA 1000 as an emergency dialer the clock control can be disabled in the System Setup System Features Sequential Dialing You simply enter the starting and ending number and the unit will dial all of the numbers in between You may also omit bloc...
Page 6: ...l or external ZIP drive Power Out Protected The numbers stored on disk and the setup and clock information is backed up with a 10 year battery If power fails at any time the unit will remember if it was dialing or in answer mode and it will pick up where it left off Installation Location When selecting a location for the system the following conditions MUST be avoided Temperatures above 95 F Tempe...
Page 7: ...st Every time the BA 1000 is powered up it performs a series of diagnostic tests as follows The display shows the initial splash screen Copyright 1999 Skutch Elec Inc Then it sets up the phone line circuits showing Initializing Phone line CODEC Then it sets up the mic circuits showing Initializing Microphone CODEC Then the system will calibrate the microphone input Make sure the no audio source or...
Page 8: ...s from a dial session SYSTEM SETUP Used to change all clock information and the operating parameters of the unit 0 0 0 0 MEMORY EDIT Used to inspect change and delete phone numbers stored in a dial file ENTER BUTTON Throughout the operation of the BA 1000 the button is used as the ENTER BUTTON After entering phone numbers or making any selections the button must be pressed then released The Escape...
Page 9: ... be automatically removed Likewise if you enter a local area code number the system will add the long distance digit but it will remove the digit when it dials the number Recording Personal Messages This feature give you the option to record a personal message for each phone number entered This feature will only work when manually entering phone numbers one at a time on the BA 1000 To use this fea...
Page 10: ...u press then release the new number will be saved and you will go to the end of the file Auto Fill Mode You can have the system automatically generate a range of phone numbers by using the AUTO FILL mode NOTE You cannot use this mode when the Do Not Dial file is selected To use this feature press then release 8 8 8 8 The display will show the following STARTING phone You enter a seven to eleven di...
Page 11: ...9167860040 Display shows 0 Entry 00004 N Enter 773 0 773 0 773 0 773 0 Display shows 0 Entry 00004 N 773 Enter 0050 0050 0050 0050 0060 0060 0060 0060 3 Dial File Memory dialing allows the user to dial the phone numbers that are stored in the current dialing file To enter this mode press then release it will show the following 0 Menu Ver 3 10A 11 01 01 08 00am Enter 3 3 3 3 then and it will show t...
Page 12: ...stem will not dial any phone numbers that match those entered into the DO NOT DIAL list Dialing On entering this mode if you have not recorded an outgoing message Prompt the system will beep 4 times and show the following before returning to MENU No message prompt recorded If you haven t entered any phone numbers to dial the system will beep 4 times and show the following before returning to MENU ...
Page 13: ...olume can only be adjusted while the system is waiting for an answer playing the message or listening recording user input during a dial session 4 Select File This mode is used to select the dialing file to use edit and to enter the default area code and other local area codes To enter this mode press then release it will show the following 0 Menu Ver 3 10A 11 01 01 08 00am Enter 4 4 4 4 then and ...
Page 14: ...ing and test the newly prepared disk then return you to the MENU Full Format If you press then release 3 3 3 3 it will show the following Formatting Disk 00 Complete When the formatting completes it will show the following Formatting Disk Please Wait When the formatting is totally finished the display will show Format Complete Press When you press then release the system will go through the initia...
Page 15: ... 1 1 it will show the following Put COPY into Zip Drive Now take that MASTER disk out and insert the COPY disk After some initial setup it will show the following Put MASTER into Zip Drive Now take the COPY disk out and put MASTER disk back in and keep swapping disks as indicated until it finishes copying Prepare to Copy First press to return to the MENU Now eject your current disk during this cop...
Page 16: ... detected in the last session Press then release to continue to the next entry or to return to the MENU No Answer 00000 Next Fax Machines This entry shows the total fax machines detected in the last session Press then release to continue to the next entry or to return to the MENU Fax Machine 00000 Next Recorded Messages This entry shows the total recorded messages the system detected in the last s...
Page 17: ...er not what the caller hears and it only adjusts the volume for Dial File and Order Taking modes NOTE This volume can only be adjusted while the system is playing the message or listening recording user input during an answered call 8 Out Messages This mode lets you record and play the outgoing message prompts To enter this mode press then release it will show the following 0 Menu Ver 3 10A 11 01 ...
Page 18: ...ystem add their phone number to the Do Not Dial file so the system will not call them again This prompt does not impact the variable No Response Hang Up feature in any way 8 8 8 8 Get Alert Input This code allow the called party to alert you when he wishes to talk with you This is similar to attended mode except that when you have finished with the called party the system goes to the next call and...
Page 19: ... 1 to start recording the system will give you a low longer tone then you can start talking and the display will show Talk Now B 00 Escape STOP When you finish the message press then release to end the prompt or just be silent for the Talk Pause period see System Setup The display will then play the prompt back and show the following Playing Prompt B 00 Escape STOP When finished the system will re...
Page 20: ...s then release the display will show the following Get Response 0 9 or Next Now press then release and record your main message after the low longer tone and the display will show the following Talk Now B 00 Escape STOP When you are done press then release to end the prompt or just be silent for the Talk Pause period see System Setup The display will then show Get Response 0 9 or Next Now press th...
Page 21: ...dialed the display will keep the x The bottom will show The phone number dialed Any numbers input from a Get Number Input code At playback end it shows the phone number dialed again When finished playing the last response file the system will beep 4 times and show the following 0 Play 00000 1 Back 2 Advance Play Order Taking Responses When the system plays a response file recorded from Order Takin...
Page 22: ...omputer Linkage and Print Memory To enter this mode press then release it will show the following 0 Menu Ver 3 10A 11 01 01 08 00am Enter 0 0 0 0 then and it will show the following 0 Edit Reviewing Phone Numbers You can review the phone numbers in the file by pressing then releasing while in Edit Mode You can exit review mode at any time by pressing then releasing You can edit any phone number wh...
Page 23: ... this feature enter 2 2 2 2 at the following screen 0 Edit The system will show the following for 2 seconds 0 Edit 00000 Delete Numbers The system will then show the following Enter Type 0 9 New Number The available types are as follows 0 0 0 0 New Number never called numbers 1 1 1 1 Hello Response numbers with a valid Hello response 2 2 2 2 Busy Number busy numbers 3 3 3 3 No Answer several rings...
Page 24: ...stem marks the duplicates the entry number in the top right will change to show the current entry number NOTE Duplicate Delete can take a long time to fully search the file and mark duplicates If you need to stop this mode press then release the button File Restore This feature restores all of the phone numbers in a file not marked for deletion to New status while in Edit Mode To use this feature ...
Page 25: ...er time 12 00 pm The current time will appear in the bottom of the display You can enter a new time followed by or just press then release to keep the current time You can change between a m p m by pressing then releasing the Set The Dial Times This option allows you to set the starting and stopping dialing times for each day of the week the display will look as follows Set DIALING Time 1 Change N...
Page 26: ...uses the system to proceed to the next call 3 3 3 3 HTAD Mode Hello and Answering Machine mode makes the normal message play when someone says Hello it also gives your answering machine message to any response longer than a Hello Be aware that this will cause the system to activate on most recorded messages and business introductions as well Attended Off This option allows you to use the system in...
Page 27: ...any times it can re call No Answers and Busies The system only performs redials after it has called the last entry in the file The display will look as follows Redials 02 00 to 99 Next Enter from 00 00 00 00 to 99 99 99 99 00 doesn t allow the system to do any redials press then release to go to the next option You can press then release to exit setup mode Talk Limit 30 This option tells the syste...
Page 28: ...plication The display will look as follows Load APP Presets 0 to 1 Next You can press then release 0 0 0 0 to load the defaults 1 1 1 1 to load the Patient Reminder application settings or to proceed to the next option You can press then release to return to the Total Calls screen Factory Defaults The display will show the following Load APP Presets 0 to 1 Next Press then release 0 0 0 0 and it wi...
Page 29: ... plays to the called party after each transfer code during message play out When this option is On the system will play a beep after each question When Off it won t beep at the called party this makes it seem more like a live person is asking the questions The display will look as follows Xfer Beeps On 1 Change Next Press then release 1 1 1 1 to toggle between On and Off press then release to go t...
Page 30: ...ss then release to return to the Total Calls screen Delete HU On This option allows you to turn the response file deletion on hang ups on off Normally the system will erase the current response file if it detects a hang up during the call When this option is Off the system will record all response files even ones where the called party has hung up This can potentially waste a lot of space on the d...
Page 31: ...coming appointments When this option is On the system will lock out access to all number files except File 0 it sets the current file to File 0 and it will enable the personal message record feature in 2 Number Entry When this option is Off the system functions without recording or playing any personal messages it restores the active file to the file in use before the mode was activated and access...
Page 32: ...1 Change Next Press then release 1 1 1 1 to toggle between On and Off press then release to go to the next option You can press then release to return to the Total Calls screen No Ans Rings 5 This option allows you to set the number of rings the system accepts before it considers the call a No Answer No Ans Rings 5 1 to 9 Next Enter from 1 1 1 1 to 9 9 9 9 to choose from 1 to 9 rings before the ca...
Page 33: ...Sense Level 11 01 to 20 Next Enter the level from 01 01 01 01 to 20 20 20 20 then press then release to go to return to the Total Calls screen You can press then release to return to the Total Calls screen Remote Operation This version supports a simple remote programming feature that lets you optionally record a new Play Only message and make the system call all of the phone numbers in file 9 Thi...
Page 34: ... 5 seconds of silence 3 3 3 3 Dial a touch tone 4 4 4 4 Dial a touch tone 5 5 5 5 Dial the rest of the phone number string as touch tones 60 60 60 60 End the call as a Response without doing anything else like playing a message Outgoing Prompt Codes The following are the prompt codes available for your outgoing messages 0 0 0 0 Redo This Prompt 1 1 1 1 Get Number Input 2 2 2 2 Get Poll Input Optio...
Page 35: ...rs CODEC Initialize Error CODEC 1 Most likely some strange signal occurred on the phone line while the system was powering up You can correct this problem by removing the phone line cord unplugging power then reconnect power after the system is at Menu you can reconnect the phone line cord Disconnect Issues Disconnect methods Once the unit detects an answer condition it activates the announcement ...
Page 36: ...l you WILL be charged for the replacement of this material 2 You are responsible for all shipping costs to the Customer Support Center 3 The Customer Support Center will pay for UPS Ground shipping back to the customer ONLY during the first year of the warranty period and only if the destination is within the USA If the customer chooses any other form of shipment or is located outside of the USA t...
Page 37: ...urn shipment is requested the customer will pay for 100 of the shipping cost This Warranty does not apply if in the sole opinion of SKUTCH Electronics the PRODUCT has been damaged by lightning or any other Acts of God or by accident misuse neglect improper location high dust or tobacco smoke prone areas improper packing shipping modification or servicing by other than an authorized SKUTCH Service ...
