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Guarantee conditions
For our devices we provide a warranty as defined below.
1. In accordance with the following conditions (numbers 2-5) we repair defect or
damage to the device free of charge, if the cause is a manufacturing defect.
Therefore, these defects / damages need to be reported to us without delay after
appearance and within the warranty period of 24 months after delivery to the end
user. The warranty does not cover parts, which easily break (e.g. glass or plastic).
The warranty does not cover slight deviations of the product, which are insigni-
ficant for usability and value of the device and damage caused by chemical or
electrochemical effects and damages caused by penetration of water or generally
force majeure damage.
2. The warranty achievement is the replacement or repair of defective parts, depen-
ding on our decision. The cost of material and labor will be borne by us. Repairs
at customer site cannot be demanded. The proof of purchase along with the date
of purchase and / or delivery is required. Replaced parts become our property.
3. The warranty is void if repairs or adjustments are made, which are not autho-
rized by us or if our devices are equipped with additional parts or accessories that
are not adapted to our devices. Furthermore, the warranty is void if the device is
damaged or destroyed by force majeure or due to environmental influences and
in case of improper handling / maintenance (e.g. due to non-observance of the
instruction manual) or mechanical damages. The customer service may authorize
you to replace or repair defective parts after telephone consultation. In this case,
the warranty is not void.
4. Warranty services do not extend the warranty period nor do they initiate a new
warranty period.
5. Further demands, especially claims for damages which occured outside the de-
vice, are excluded as long as a liability is not obligatory legal.
6. Our warranty terms - which cover the requirements and scope of our warranty
conditions - do not affect the contractual warranty obligations of the seller.
7. Parts of wear and tear are not included in the warranty.
8. The warranty is void if not used properly.
In accordance
with our policy of
continual product
improvement, we
reserve the right
to make technical
and visual changes
without notice.
For spare parts please contact: [email protected]
Service centre: MAX Trader GmbH,
Wilhelm-Beckmann-Straße 19, 45307 Essen, Germany