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Service Request
Your machine has a defect or broke down?
Simply register your service requirement by scanning here and SJE
Service center will contact you as quickly as possible to provide further
information.
OPTIMA STEAMER
™
Limited Warranty
SJE Corporation Ltd. hereby warrants that new Optima Steamers purchased directly from SJE
Corporation Ltd., headquartered in Busan, South Korea will be free from defects in material and
workmanship for the period of time stated below, subject to certain limitations.
OUR WARRANTY POLICY
This warranty is not transferable and covers replacement parts only. This warranty does not cover
any consequential damages or business loss.
THE PERIOD OF WARRANTY
The warranty on your Optima Steamer is twelve(12) months from the date of purchase by the
original owner against defects in material and workmanship.
GENERAL EXCLUSIONS
General exclusions from this warranty shall include any failures caused by:
a. Installation of parts, attachments or accessories that are not original to the unit or genuine
Optima Steamer parts.
(i.e. external aftermarket attachments such as exhaust duct extension)
b. Abnormal strain, neglect, or abuse.
c. Lack of proper maintenance.
d. Accident or collision damage.
e. Changing or altering factory settings without consulting with an authorized technician.
f.
Damage or malfunctions resulting from natural calamity, freezing, theft, accident, vandalism,
abuse due to misapplication and/or improper site conditions.
g. Water
damage
h. Electrical damage from including, but not limited to improper use of extension cords, failure
to meet proper voltage requirements, incorrect or insufficient amperage circuit.
i.
Insufficient unobstructed distance on exhaust
Items not covered under warranty include:
a. Parts replaced due to normal wear or routine maintenance including, but not limited to
sensors, filters, fuses, valves, pipes, electrodes, cables and fittings (i.e. nipples, couplings,
o-rings, etc)
b. Consumable or wearing items requiring replacement as part of normal operation including,
but not limited to steam hoses and guns.
c. Any transportation or travel costs.
