Pocket Printer A6
User’s Guide
SiPix Technical Support
www.sipix.com/support
14
Troubleshooting: Serial Port Communications
If you are unable to print to the Pocket Printer A6 when using the Serial Cable,
which was included, you should follow the recommendations below in resolving
the communication problem.
Please confirm that you have the correct COM port settings:
Click START, and select SETTINGS.
Click on PRINTERS, then Right Click on POCKET PRINTER A6.
Select PROPERTIES, and then click the DETAILS tab.
Ensure that the PRINT TO THE FOLLOWING PORT option is set to the correct port.
Click the PORT SETTINGS button, and ensure that the following details are
entered:
Bits per second: 115200
Data bits: 8
Parity: None
Stop bits: 1 or 2
Flow Control: Hardware
After making these changes, please attempt printing. If you are still unable to
print, you should begin to check for conflicts that are present as a result of
installing or using third-party applications, products or utilities.
Following is a list of third-party solutions that could potentially interfere with the
use of the Pocket Printer A6.
HotSync Manager:
allows the system to synchronize with PDA devices. Users
are able to turn off the HotSync Manager, which generally runs in the
background. For additional information please see: Disabling the HotSync
Manager on a PC on the next page.
Writing / Graphics Tablets:
older tablets use serial ports in order to
communicate. They can occasionally interfere with the communication of other
serial devices (such as digital cameras or printers) because they “poll” the
computer’s serial ports. Disabling such devices is not always as simple as
detaching the hardware (tablet.) In some cases, for example, the device’s driver
must be uninstalled, as well. Please contact the vendor for additional information
on uninstalling or disabling Serial Port Graphics Tablets.
UPS Devices:
uninterruptible power supplies are generally connected to the
Serial Port of a PC in order to allow the computer to properly shut down in the
event of a power outage. Removing the UPS may not be a good solution, as
related software drivers and utilities would continue to interfere with the
operation of digital cameras and printers, even after the UPS hardware has been
removed. Please contact the vendor for additional information.
Serial Mouse:
computers with a single Serial Port don’t allow multiple Serial
devices to be attached. A serial mouse, for example, would prevent the user from
connecting other Serial devices. Generally, users should consider switching to a
PS2 or USB mouse in resolving the matter. Please contact the vendor for
additional information.
Summary of Contents for POCKET PRINTER A6
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