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What’s Not Covered by This Limited Warranty
This limited warranty does not apply to any non-SiOnyx branded hardware products or any software, even if packaged or sold with SiOnyx hardware.
Manufacturers, suppliers, or publishers, other than SiOnyx, may provide their own warranties to you – please contact them for further information.
Software distributed by SiOnyx with or without the SiOnyx brand (including, but not limited to, system software) is not covered by this limited warranty.
Please refer to the licensing agreement accompanying the software for details of your rights with respect to its use. SiOnyx does not warrant that the
operation of the SiOnyx Product will be uninterrupted or error-free. SiOnyx is not responsible for damage arising from failure to follow instructions
relating to the SiOnyx Product’s use.
This limited warranty does not apply: (a) to consumable parts, such as batteries or protective coatings that are designed to diminish over time, unless
failure has occurred due to a defect in materials or workmanship; (b) to cosmetic damage, including but not limited to scratches (including to lenses), dents,
and broken plastic on ports; (c) to damage caused by use with another product; (d) to damage caused by accident, abuse, misuse, tampering, liquid (beyond
IP67 certification), grit, impact, fire, lack of proper care or maintenance, earthquake, or other external cause; (e) to damage caused by operating the SiOnyx
Product outside SiOnyx’s published guidelines; (f) to damage caused by use of unauthorized parts or by service (including upgrades and expansions)
performed by anyone who is not a representative of SiOnyx or a SiOnyx Authorized Service Provider (“SASP”); (g) to a SiOnyx Product that has been
modified to alter functionality or capability without the written permission of SiOnyx; (h) to defects caused by normal wear and tear or otherwise due to
the normal aging of the SiOnyx Product; or (i) if any serial number has been removed or defaced from the SiOnyx Product.
What Are Your Remedies Under this Limited Warranty?
All warranty claims will require an RMA number. To discuss a warranty claim and acquire an RMA number, please call SiOnyx Aurora Customer Care at
(833) SiOnyx 1 (833-746-6991). You will be required to furnish a sales receipt/proof of purchase indicating date of purchase, amount paid and place of
purchase. If a claim is received within the Warranty Period and the SiOnyx Product is found to have failed based on a phone evaluation by SiOnyx Aurora
Customer Care we will, at our option:
repair the camera or accessory, or
exchange the camera or accessory with a product that is new, or which has been manufactured from new or serviceable used parts and is at least
functionally equivalent to the original product, or
exchange the camera or accessory with a product that is a new and upgraded model which has at least equivalent or upgraded function to the
original product.
As far as applicable laws permit, the Warranty Period will not be extended or renewed or otherwise affected due to subsequent exchange, resale, repair, or
replacement of the camera or accessory. However, part(s) repaired or replaced during the Warranty Period will be warranted for the remainder of the
original Warranty Period or for ninety (90) days from the date of repair or replacement, whichever is longer.
Warranty Limitations Subject to Consumer Law
To the extent permitted by law, this limited warranty and the remedies set forth are exclusive and in lieu of all other warranties, remedies, and conditions,
whether oral, written, statutory, express, or implied and represent our entire liability for any breach of this limited warranty. Except as provided in this
limited warranty and to the maximum extent permitted by law, we are not responsible for any consequential, incidental, special or punitive damages or
losses, whether direct or indirect, resulting from the use of this product, or arising out of any breach of this limited warranty.
SiOnyx disclaims all statutory and implied warranties, including without limitation, warranties of merchantability and fitness for a particular purpose and
warranties against hidden or latent defects, to the extent permitted by law. In so far as such warranties cannot be disclaimed, SiOnyx limits the duration
and remedies of such warranties to the duration of this express limited warranty and, at SiOnyx’s option, the repair or replacement services described
above. Some states (countries or provinces) do not allow limitations on how long an implied warranty (or condition) may last, or the exclusion or limitation
of incidental or consequential damages, so the limitations described above may not apply to you.
This Warranty gives you specific legal rights, and you may have other rights that vary from state to state (or by country or province). Other than as
permitted by law, SiOnyx does not exclude, limit, or suspend other rights you may have, including those that may arise from the nonconformity of a sales
contract. For a full understanding of your rights you should consult the laws of your country, province, or state.
Returning Products
You may return merchandise for a refund of the product price, or exchange, if the return is made within 14 days of receipt of the item. Refunds will exclude
any return shipping charges and a 15% restocking fee. You are responsible for all shipping charges for return shipping, except for out of box failures
deemed failures by SiOnyx Aurora Customer Care. All returns will require an RMA number. To discuss a return and acquire an RMA number, please call
SiOnyx Aurora Customer Care at (833) SiOnyx 1 (833-746-6991).
All orders must be inspected by customers within 30 days of the date of purchase. After this time, SiOnyx will not be responsible for items damaged in
shipping, lost, or any other issues not related to technical support. Returned or exchanged products must be in brand-new, mint condition. Items must be in
the original, undamaged manufacturer product packaging with all parts and paperwork, including instruction booklets and packing inserts. Please do not
place stickers or shipping labels on the original manufacturer’s product package.
