14
PROBLEM SOLVING GUIDE
Troubleshooting
Any other service should be performed by an Authorized Simplicity Vacuum Retailer.
To locate your nearest Authorized Retailer, visit our website at
www.SimplicityVac.com or call 888-9-SIMPLY.
For Best Performance
• Keep your vacuum clean and in good operating condition.
• Always use genuine replacement parts. Use of other products may result in poor cleaning
performance, potential vacuum cleaner damage and may void vacuum warranty. Genuine
products are designed for maximum cleaning performance.
• Have your vacuum checked annually by your Authorized Simplicity Retailer.
• Store your vacuum carefully in a dry area.
• For optimum cleaning performance and safety, follow your owner’s manual instructions.
Key Replacement Parts
• Genuine Filter: SFA
(HEPA media and foam filters)
WARNING!
To Reduce the Risk of Electrical Shock or Injury From Moving Parts, Unplug the
Charging Dock and Remove the Battery Before Servicing or Cleaning the Vacuum.
CAUTION!
To Reduce the Risk of Electric Shock, Do Not Handle the Charging Dock or Appliance
with Wet Hands.
PROBLEM
Vacuum won’t turn on
Vacuum won’t pick up
or low suction
Insuf
fi
cient run time
after charging
Whistling sound when
vacuum is turned on.
POSSIBLE REASON
• Drained Battery
• Uninstalled battery
• Battery installed
incorrectly
• The dust cup is full
• Filter is dirty
• The neck of the
fl
oor
nozzle is blocked or
the brushroll is jammed
• Speed control set
on low
• Insuf
fi
cient charging
time
• Battery aging
• Tool activation dial
improperly set between
fl
oor nozzle setting and
tool setting.
POSSIBLE SOLUTION
• Charge the vacuum
• Install the battery
• Install the battery properly
• Empty the dust cup
• Clean or replace
fi
lter
• Clear the debris from the
fl
oor
nozzle or brushroll
• Press the high speed switch button
for maximum power
• Fully charge the vacuum according
to the instructions described on
page 7
• Replace the battery
• Set the tool activation dial to
appropriate setting
